I've made two orders with Axminster to the East Coast of the US. First shipment arrived in a few days, but the second took several weeks. I tracked the second one as it traveled up and down the east coast and eventually back to the UK. I would assume the address label had an error that precluded the post office from finding me. Axminster then reshipped it and it eventually arrived.
As the others have said, the Rep in the export section was responsive, very nice, and very easy to deal with. I would definitely do it again, especially when you can get things from them that you can't get in the US (I got a Bosch router guide that runs along the Mafell track saw rails, which isn't available in the US).