Author Topic: Laguna Tools  (Read 3515 times)

0 Members and 1 Guest are viewing this topic.

Offline wooddust

  • Posts: 1
Laguna Tools
« on: January 15, 2014, 09:17 PM »
Just wanted to let the world know that although I am a huge believer in Festool and have lots of them and other European machinery and  the support is excellent, I recently had a great experience with Laguna tools CNC tech department and a fine gentleman by the name of John Wake. John not only was very helpful regarding a Laguna Swift I just purchased used but he actually phoned me back the following day as he had forgotten to tell me a bit of important information. He told me that he had been "awake all night" thinking that the info he forgot may have caused "52 pickup" with the gantry carrier balls falling out and everywhere. Remember I did not buy this machine from Laguna but still received a level of service as if I had.
Thank you John Wake for service above and beyond.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.