Author Topic: Lost all faith in mankind: woodpeckers fault  (Read 63381 times)

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Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #30 on: March 09, 2014, 02:35 PM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!
I suspect that you internet mail provider is blocking the Woodpecker Emails as spam before they reach you ,with my provider I can go online & access my email at their server & open up their spam folder for my account  , then mark the ones that I want to get as not junk .
 Your getting mad at WoodPecker for no reason  [cool]
Mike

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Online copcarcollector

  • Posts: 1424
Re: Lost all faith in mankind: woodpeckers fault
« Reply #31 on: March 09, 2014, 03:23 PM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

Sign up on the Woodcraft or Carbide Processors sites - they both usually carry the one time tools and I get emails from them as well as direct from Woodpeckers on one time tool announcements.

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #32 on: March 09, 2014, 03:38 PM »
I get a WoodCraft email a day after the WoodPecker email about any new 'One time Tool'

 Hey are you getting the weekly email specials . I get at least 2 per week one is a reminder email .


 Odd think about WoodPecker .
when the 26" & 18" squares came up for order as a 'One Time Tool' I ordered a 18"er back last summer , was on FOG here later that week  & read posts about how a 26" was far better to use with the Track guides , so in a panic as I missed the deadline to order by a day or so , I called & then emailed twice  that I wanted a 26" included in my order .
 Got email response saying that the 26" was added to my order but wouldn't show up online to me on the order .
 aany way 4 days ago I get a shipping invoice , UPS tracking  for the 18" and a set of small triangles that was the original order  . so I found my old emails & their response that I had indeed added that 26" to the order , I send the copies on them .
I get a email back saying all is well , I did indeed order a 26"er & that the 26"er is going out this coming week
 BUT what P/O'ed me was that now I have a 2nd shipping charge to pay now  [mad]
 Just seems to me that they are now covering their butt , but at least I'm going to get the 26"er  ( I Hope)  [tongue]
Mike

Offline suds

  • Posts: 386
Re: Lost all faith in mankind: woodpeckers fault
« Reply #33 on: March 09, 2014, 04:07 PM »
I have given them both my work email and personal email.  We have a inhouse IT guy and he knows I want these coming through and I do check my Spam folder on a daily basis so it's not a tech issue.  This is the 3rd yr I've had to call them and ask them to get me on the list.  I've missed out on 3 items I'd like to have had.  Maybe 4th times the charm...if they have something I want. ???
MFT's, Kapex, TS 55, Vac, 150 Rotrex, 300 Trion, Domino

Offline SRSemenza

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #34 on: March 09, 2014, 04:14 PM »
I have given them both my work email and personal email.  We have a inhouse IT guy and he knows I want these coming through and I do check my Spam folder on a daily basis so it's not a tech issue.  This is the 3rd yr I've had to call them and ask them to get me on the list.  I've missed out on 3 items I'd like to have had.  Maybe 4th times the charm...if they have something I want. ???

Weird   ???


Seth

Offline deepcreek

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #35 on: March 09, 2014, 09:20 PM »
Sign up for email alerts with Carbide Processors.  Their customer service on Woodpecker items I've bought has been fantastic.
Joe Adams
TimberFire Studio
Houston, Texas

http://www.facebook.com/timberfire

Offline suds

  • Posts: 386
Re: Lost all faith in mankind: woodpeckers fault
« Reply #36 on: March 09, 2014, 09:40 PM »
Thanks, I will do that and keep my fingers crossed. 
MFT's, Kapex, TS 55, Vac, 150 Rotrex, 300 Trion, Domino

Offline Paul G

  • Posts: 1916
Re: Lost all faith in mankind: woodpeckers fault
« Reply #37 on: March 10, 2014, 09:51 AM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

There's a tech issue involved somewhere, don't take it personal. Call them back with the details and ask that person to email you while on the phone if possible. As an unrelated example, a few years back I thought my websites were down only to find out that there was a problem specific to Comcast accessing GoDaddy hosted sites. Weird things happen online that are completely out of the control of you, your IT guy and Woodpecker, many handlers and filters in between that may be responsible. If you have a different email address like gmail see if that works.
+1

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #38 on: March 11, 2014, 03:13 PM »
OK ,
I've been converted to seeing WoodPecker as the best thing since sliced white bread or the invention of Charmin butt wipe
 I got my 2 squares today the 18" & 26" all in one shipment
I had an issue I posted about days ago & they did ship both items

 Now for a   [big grin] 'Tool Gloat'   [big grin]    see the pix  [drooling]
 Beautiful Tools =  I was surprised on how heavy duty they are
No finish issues at all   [thumbs up]
Mike

Offline RonWen

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #39 on: March 11, 2014, 03:57 PM »
Slappy, How does the can opener come into play with the squares???   [big grin]

Offline RKA

  • Posts: 1139
Re: Lost all faith in mankind: woodpeckers fault
« Reply #40 on: March 11, 2014, 04:09 PM »
I'm guessing he used that to open the can of holy water so he could baptize the squares in the sink behind.   [wink] 
-Raj

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #41 on: March 11, 2014, 05:28 PM »
Slappy, How does the can opener come into play with the squares???   [big grin]
WoodPecker Packaging being so tough I had to use a can opener ?  ?  ?   [eek]

They were in a total of 3 almost Bullet Proof boxes it seemed ,
I like 'Over Packing' alot  [cool]

 I filled my recycle waste container  up with all the cardboard & paper used in the shipment  ;)

 that small triangle set is Really cool as well , i like how the smaller tri is mounted on the larger tri
Mike

Offline Richard/RMW

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #42 on: March 27, 2014, 09:11 AM »
Santa's coming unexpectedly...

Received a notice this AM (@ 6:00, on my iPad, while still laying in bed) that UPS is bringing me something from Woodpeckers. The mystery begins... (I don't recall ordering anything from Woodpecker)

Walked into the office and checked email, Woodpecker sent me an order update, to the effect that my order status has changed to "shipped". No details, except that the order date was 8/27/13 and the amount was $109.99. The mystery deepens....

Navigated over to Woodpeckers website... to the one time tools section... looking for something that ended last fall... the suspense builds (cue dum-dum dum-dum music)...

And there it was.... (drum roll).... retired 9/16/13..... Model 640 and 850 Ultimate Woodworking Squares, in Metric!!! (Cue Star Wars theme music)

Just recently I was thinking I could really use a small metric square. With my memory it's like I send myself gifts into the future.

RMW

As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline VW MICK

  • Posts: 873
Re: Lost all faith in mankind: woodpeckers fault
« Reply #43 on: May 11, 2014, 03:22 AM »
Oh no

I feel red pain coming on massively

Offline NYC Tiny Shop

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    • jamesfinndesign.com
Re: Lost all faith in mankind: woodpeckers fault
« Reply #44 on: May 11, 2014, 12:02 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

Offline Richard/RMW

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #45 on: May 11, 2014, 12:22 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

It's a love/hate thing for me:

Love - I think this lets them offer tools that may not be profitable/viable to keep in stock at all times.

Hate - leaves me feeling pressured to buy now or forever regret not doing so.

Overall I love every tool I have of theirs, but they are limited to 5 metric squares, none of which are available as stock items. I have not regretted passing on any of the other one-time tools, except perhaps the metric setup blocks.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline bkharman

  • Posts: 1983
Re: Lost all faith in mankind: woodpeckers fault
« Reply #46 on: May 11, 2014, 12:54 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

It's a love/hate thing for me:

Love - I think this lets them offer tools that may not be profitable/viable to keep in stock at all times.

Hate - leaves me feeling pressured to buy now or forever regret not doing so.

Overall I love every tool I have of theirs, but they are limited to 5 metric squares, none of which are available as stock items. I have not regretted passing on any of the other one-time tools, except perhaps the metric setup blocks.

RMW

There is a better way to do this. It is called petition purchasing. Woodpecker would need to have a "fulfillment" value. Let's say for example, 100. This means they only manufacture 100 of the item at a time. On their website, they would count down until they hit zero and then build the 100 units. This way you can petition you friends and such to get it made quicker.

If there is slow or no demand, then achieving the fulfillment value would take longer. It wouldn't work for every tool of course but it would ease the one time tool program. I am not a fan of looking at a site full of stuff I can't buy.
People, I just want to say, you know, can we all get along? Can we get along?

Offline Richard/RMW

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #47 on: May 11, 2014, 01:07 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

It's a love/hate thing for me:

Love - I think this lets them offer tools that may not be profitable/viable to keep in stock at all times.

Hate - leaves me feeling pressured to buy now or forever regret not doing so.

Overall I love every tool I have of theirs, but they are limited to 5 metric squares, none of which are available as stock items. I have not regretted passing on any of the other one-time tools, except perhaps the metric setup blocks.

RMW

There is a better way to do this. It is called petition purchasing. Woodpecker would need to have a "fulfillment" value. Let's say for example, 100. This means they only manufacture 100 of the item at a time. On their website, they would count down until they hit zero and then build the 100 units. This way you can petition you friends and such to get it made quicker.

If there is slow or no demand, then achieving the fulfillment value would take longer. It wouldn't work for every tool of course but it would ease the one time tool program. I am not a fan of looking at a site full of stuff I can't buy.

That is a great idea. I have seen something similar on inventables.com back before they made their Shapeoko CNC router kit a stock item. They did still include an order deadline, similar to a One-Time tool but, they repeated the opportunity until they got to the point they could offer it as a stock item.

I believe WP recently moved & expanded operations, perhaps that will give them the production capacity to make more items available.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline unclefester

  • Posts: 24
Re: Lost all faith in mankind: woodpeckers fault
« Reply #48 on: July 02, 2014, 06:16 AM »
I'm surprised to read comments on poor customer service from Woodpeckers.  I agree their one time tools delivery has gotten ridicules and I hesitate to order but still have on occasion.  They have rerun certain items.  I have ordered thousands of dollars with them when they sold me the Incra table saw rails and Incra router table many years ago.  They make a good product IMHO.

I have teased Cathy at tool shows I have personally put two of her kids through college.  I bought a discontinued One Time Tool at the Milwaukee show and got the wrong tool put in the bag.  My fault I didn't check before I walked away.  I called on Monday and they shipped the correct item to me and tolde to keep the wrong item for the inconvienence.

As far as the OP their is a Festool to fix that disk.
Uncle Fester
Cut it twice, measure once and it's still too short

Offline r cash

  • Posts: 103
Re: Lost all faith in mankind: woodpeckers fault
« Reply #49 on: August 13, 2014, 10:56 AM »
My faith in mankind was recently restored or rather my opinon of woodpeckers.
Months ago I wanted the large square called woodpeckers was told they had none on hand.
But they might run them again. But the only way to get on the wait list was to give a credit card #
in this day an age of hacking retailers hmmmmm. I really wanted the square so I gave in.
A few months go buy and I get a email saying sorry no squares would be made. Bummer .
A few more months go buy I get phone call not email saying that a retailer had returned a square did I still
want it. Yippee .  [smile]
Rc

Offline roblg3

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #50 on: August 13, 2014, 01:14 PM »
 [eek]SERIOUSLY???  Have you ever heard of a defect?  They happen. 
Rob Gardner
Operator
RL3 Enterprises

Offline Greg Powers

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #51 on: August 13, 2014, 02:12 PM »
I think the "One Time Tools"  marketing goes hand in hand with the tool collectors. It makes the tool more desirable. Which is a shame for the rest
of us who really want to buy and use the tools in our shops, no just collect them.
« Last Edit: August 13, 2014, 02:34 PM by GPowers »
Greg Powers
Size:XL

Offline VW MICK

  • Posts: 873
Re: Lost all faith in mankind: woodpeckers fault
« Reply #52 on: August 13, 2014, 02:19 PM »
To be honest

There's a point to all tool buying that becomes collecting .after you have a few basics you are essentially collecting everything else

We are all guilty of buying tools we think we need rather than actually need

Offline r cash

  • Posts: 103
Re: Lost all faith in mankind: woodpeckers fault
« Reply #53 on: August 13, 2014, 05:12 PM »
 [smile]
Most of the squares in my shop and to go kit get used regularly .
It is a collection yes .But having the right size for each application makes it easier
to do my work. Ok maybe some of the bridge city stuff is tool porn.

Offline JonSchuck

  • Posts: 109
Re: Lost all faith in mankind: woodpeckers fault
« Reply #54 on: August 24, 2014, 06:30 PM »
My faith in mankind was recently restored or rather my opinon of woodpeckers.
Months ago I wanted the large square called woodpeckers was told they had none on hand.
But they might run them again. But the only way to get on the wait list was to give a credit card #
in this day an age of hacking retailers hmmmmm. I really wanted the square so I gave in.
A few months go buy and I get a email saying sorry no squares would be made. Bummer .
A few more months go buy I get phone call not email saying that a retailer had returned a square did I still
want it. Yippee .  [smile]
Rc
That dealer must have returned more than one because I got the same call.  I mentioned what happened on the FOG that night in case there were any more.  Someone called them the next morning and there were none left.  I love that big square.

Off topic.  As I type this and look at the emoticons above, I don't see the one that people on this forum often use of the guy eating popcorn.   Where does that one come from?  I would love to use that on a newspaper forum that I sometimes go to and the people are screaming at each other.  Does anyone know?

Online copcarcollector

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #55 on: August 24, 2014, 08:23 PM »
 [popcorn]

Under the two rows, click "MORE"

« Last Edit: August 24, 2014, 08:28 PM by copcarcollector »

Offline JonSchuck

  • Posts: 109
Re: Lost all faith in mankind: woodpeckers fault
« Reply #56 on: August 25, 2014, 04:10 PM »
[popcorn]

Under the two rows, click "MORE"
Thanks.  Can't believe I didn't see that.  Now would anyone know how I could copy it to use on another forum?

Offline Tinker

  • Posts: 3640
Re: Lost all faith in mankind: woodpeckers fault
« Reply #57 on: August 25, 2014, 05:13 PM »

I think I'm gonna just get rid of the mdf case ....it takes up to much room in my bed when I'm sleeping with my square.

About 30 years ago, I wanted to build a barn.  We have an odd shaped lot and had to go to Zoning Bd of Appeals.  The board asked me all sorts of questions and i was having fun answering.  Finally, a member of the Bd of Selectmen, who i had actual business dealings in the past, asked why i really wanted to build the barn.  He knew of my construction equipment and i was sure he had an idea i might try to wriggle around the fact that my business was even more non-conforming than my lot.  I had been avoiding mention of a need to house my construction equipment.  As quick as he had asked the question, i came back with, "I like to do wood working.  I have no real space in the house and what's more important is that my wife is starting to complain about me keeping my bandsaw under our bed."  Everybody in the room laughed.  All on the ZBA laughed and I had my permit promised with no further discussion.  ;D
Tinker
Wayne H. Tinker

Offline Hawkeye1434

  • Posts: 31
Re: Lost all faith in mankind: woodpeckers fault
« Reply #58 on: March 30, 2015, 12:25 AM »
I bought a 1281 and it's not square I emailed them last night we will see what they say. My bet is it was dropped by another customer at the hardware store and no one mentioned it.  So I decided to stop fooling around and bought 3 starrett squares (.0000167) accurate as heck and sure enought the 1281 is off I think almost by 1/64.  Hopefully I can get a new one.

Offline Cheese

  • Posts: 4678
Re: Lost all faith in mankind: woodpeckers fault
« Reply #59 on: March 30, 2015, 01:37 AM »
I bought a 1281 and it's not square I emailed them last night we will see what they say. My bet is it was dropped by another customer at the hardware store and no one mentioned it. So I decided to stop fooling around and bought 3 starrett squares (.0000167) accurate as heck and sure enought the 1281 is off I think almost by 1/64.  Hopefully I can get a new one.

If it was dropped you will probably be able to see the damaged area, as aluminum is soft and malleable. The Woodpecker squares are  quality products and will usually be within .001"-.002" when compared to a Starret square. If it's that much out of whack, Richard will probably comp you another.

The 3 Starret combination squares I own have been calibrated by an independent test lab and all are within .0005" for perpendicularity. This is for something that is used on a daily basis. They're expensive but they are accurate even after using them on a daily basis.
« Last Edit: March 30, 2015, 01:55 AM by Cheese »