Author Topic: Lost all faith in mankind: woodpeckers fault  (Read 63381 times)

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Lost all faith in mankind: woodpeckers fault
« on: January 21, 2014, 02:22 AM »
I received my precision framing square from woodpeckers and at first glance I was in love. I mean its beautiful , with the red anodized aluminum shimmering in the light. And those perfect long straight smooth edges just makes me warm and fuzzy inside. After admiring it for sometime in its mdf case, I decided its time to make the first move.
  Preparing for ultimate satisfaction, I spun the clear plastic keepers to touch this sexy piece of metal. Gently wrapping my fingers under it for the first time we've embraced and then.........FAIL
   Reality, can't get the square out of the case because the clear plastic wheel  isn't correctly positioned so that the flat spot clears the  square!  Let's look at some pics.  Pic#1.   1281 square = no problem.     Pic#2 framing square keeper = problem.   Pic #3 the other keeper = problem

P.s. Woodpeckers make outstanding tools, not trying to persuade anyone from not purchasing their high end products. Just  humorously pointing out that even the best sometimes makes mistakes.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Festoolfootstool

  • Posts: 2076
  • The trouble with Bob is its all about Bob
Re: Lost all faith in mankind: woodpeckers fault
« Reply #1 on: January 21, 2014, 03:12 AM »
looks like only one of the discs is supposed to rotate

post a pic of the whole thing.. for clarity
« Last Edit: January 21, 2014, 03:16 AM by Festoolfootstool »
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Re: Lost all faith in mankind: woodpeckers fault
« Reply #2 on: January 21, 2014, 03:43 AM »
I believe the original purpose for flat area on circle is for clearance to access tool. It's not a problem on other woodpecker cases in the past. I have to unscrew each keeper to remove square?
« Last Edit: January 21, 2014, 04:03 AM by Guilliaume woodworks »

Offline Max Neu

  • Posts: 45
Re: Lost all faith in mankind: woodpeckers fault
« Reply #3 on: January 21, 2014, 05:33 AM »
Can you just grind off a little more from the flat spot?Maybe they put the wrong keeper on.

Offline TheTassieBFG

  • Posts: 84
Re: Lost all faith in mankind: woodpeckers fault
« Reply #4 on: January 21, 2014, 05:37 AM »
oh man what a 1wp (1st World Problem)

I sympathise with you in your dilemma. My brother in law is a counselor if you feel the need to pay to ease your wounded psyche. [tongue]  

Offline GrinningShark

  • Posts: 51
Re: Lost all faith in mankind: woodpeckers fault
« Reply #5 on: January 21, 2014, 08:35 AM »
Mine was the same way and the small plastic pieces that spin both easily fell out and needed to be glued into their holes.  The plastic disks were too large and even after spinning them, it was not possible to remove the square from the case.  Very obvious quality control issue on the case.  Never had this type of issue with any of the other cases I have ordered along with a custom WP tool (I own several of their custom order measuring tools).

I ended up mounting the square on the side of a bench of mine without the case.  Was bummed I wasted my money on the case since I ended up finding a place for it that did not need the case.

Offline Phred

  • Posts: 93
Re: Lost all faith in mankind: woodpeckers fault
« Reply #6 on: January 21, 2014, 09:58 AM »
I also had a problem with one of their cases recently.  I turned the case over and the entire large triangle fell out and took a divot out of a hardwood floor because the plastic screw was loose in the hole.  My mistake but I have never had a similar issue with their cases before.  Definitely sounds like a recent batch of poor quality.  I will inspect any future case carefully before moving it around!

Offline jussi

  • Posts: 265
Re: Lost all faith in mankind: woodpeckers fault
« Reply #7 on: January 21, 2014, 04:55 PM »
I can top that. My square came out of square.  Like many, I bought mine to use in conjunction with my rail. But I found my cuts consistently out of square. I replaced the splinter guard, changed the blade, use different rails. All to no avail, never once considering it was the square itself. I finally took out some other squares, including a woodpecker 12", to compare to the framing square, and it was indeed out of square.  I guess with their reputation and my past experiences with them, I just blindly trusted all their products to be accurate. Won't make that mistake again.  Because the base is 2 piece, striking a line and flipping it over wouldn't work. I emailed them and they suggested a way to calibrate it and it worked out find in the end.

Offline dicktill

  • Posts: 297
Re: Lost all faith in mankind: woodpeckers fault
« Reply #8 on: January 21, 2014, 05:28 PM »
I received my precision framing square from woodpeckers and at first glance I was in love. I mean its beautiful , with the red anodized aluminum shimmering in the light. And those perfect long straight smooth edges just makes me warm and fuzzy inside. After admiring it for sometime in its mdf case, I decided its time to make the first move.
  Preparing for ultimate satisfaction, I spun the clear plastic keepers to touch this sexy piece of metal. Gently wrapping my fingers under it for the first time we've embraced and then.........FAIL
   Reality, can't get the square out of the case because the clear plastic wheel  isn't correctly positioned so that the flat spot clears the  square!  Let's look at some pics.  Pic#1.   1281 square = no problem.     Pic#2 framing square keeper = problem.   Pic #3 the other keeper = problem

P.s. Woodpeckers make outstanding tools, not trying to persuade anyone from not purchasing their high end products. Just  humorously pointing out that even the best sometimes makes mistakes.

Hi Guilliaume,

I got mine a week ago. They have the "plain" plastic discs like your new one (as opposed to the more complicated ones with the slot for the spring-pin like your 1281 has, and like all previous ones I have gotten from them), but they are held in with steel screws rather than plastic as on yours. They are properly positioned too, so they work properly. I would contact Woodpeckers, complain, and ask for a replacement mount. If you're not satisfied with the answer, try the boss: richardhummel@woodpeck.com.

Good luck, Dick

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #9 on: January 21, 2014, 06:33 PM »
I can top that. My square came out of square.  Like many, I bought mine to use in conjunction with my rail. But I found my cuts consistently out of square. I replaced the splinter guard, changed the blade, use different rails. All to no avail, never once considering it was the square itself. I finally took out some other squares, including a woodpecker 12", to compare to the framing square, and it was indeed out of square.  I guess with their reputation and my past experiences with them, I just blindly trusted all their products to be accurate. Won't make that mistake again.  Because the base is 2 piece, striking a line and flipping it over wouldn't work. I emailed them and they suggested a way to calibrate it and it worked out find in the end.
how did you calibrate the square ?
 I myself would have insisted they send me another square that is truly square & they can calibrate the return for their own use ,
 these tools are a premium product @ high premium costs .
 I will be looking Very closely at my Three squares that I've yet to receive   [eek]
 I've bought a boat load of WoodPecker products But lately things are Very Slow to arrive .
Mike

Offline PA floor guy

  • Posts: 290
Re: Lost all faith in mankind: woodpeckers fault
« Reply #10 on: January 21, 2014, 06:42 PM »
I too absolutely love woodpeckers. But I recently got irate with the one employee there.. I did the right thing and put my order in on time.  Barely, but it was.  Anyway this was for the large triangle.  After something like 15 attempts to reach them and beg for my triangle, I was finally told that I didn't make the cut.  I own a business as well, and I always do whatever I have to, to make my customer happy.. Always..  I told the person at woodpeckers this, and they didn't care whatsoever.  I told them that I have spent a lot of Money on there tools, and Im not hard to get along with,  but I will not accept that I am not going to get the triangle I have been so patiently waiting for.  In the end, they didn't care, they offered nothing to me in exchange for there mistake and just basically didn't care that I was very unhappy..  I really wanted the triangle, I still search eBay everyday looking for one.   Sam.

Offline RobBob

  • Posts: 1291
Re: Lost all faith in mankind: woodpeckers fault
« Reply #11 on: January 21, 2014, 06:49 PM »
I can top that. My square came out of square.  Like many, I bought mine to use in conjunction with my rail. But I found my cuts consistently out of square. I replaced the splinter guard, changed the blade, use different rails. All to no avail, never once considering it was the square itself. I finally took out some other squares, including a woodpecker 12", to compare to the framing square, and it was indeed out of square.  I guess with their reputation and my past experiences with them, I just blindly trusted all their products to be accurate. Won't make that mistake again.  Because the base is 2 piece, striking a line and flipping it over wouldn't work. I emailed them and they suggested a way to calibrate it and it worked out find in the end.

This is why I bought the 18" triangle.  It may not be impossible for the triangles to come out of square, but it is less likely than the framing square.  I hope.   ;D

Offline leer

  • Posts: 255
Re: Lost all faith in mankind: woodpeckers fault
« Reply #12 on: January 21, 2014, 07:19 PM »
I too absolutely love woodpeckers. But I recently got irate with the one employee there.. I did the right thing and put my order in on time.  Barely, but it was.  Anyway this was for the large triangle.  After something like 15 attempts to reach them and beg for my triangle, I was finally told that I didn't make the cut.  I own a business as well, and I always do whatever I have to, to make my customer happy.. Always..  I told the person at woodpeckers this, and they didn't care whatsoever.  I told them that I have spent a lot of Money on there tools, and Im not hard to get along with,  but I will not accept that I am not going to get the triangle I have been so patiently waiting for.  In the end, they didn't care, they offered nothing to me in exchange for there mistake and just basically didn't care that I was very unhappy..  I really wanted the triangle, I still search eBay everyday looking for one.   Sam.

I think their One-Time Tool program is one of the worst executed programs I've seen.  I understand the reason -- build what you can sell, AND, generate demand based on customers fear of being left out in the cold if hesitant to purchase -- snooze, and you lose.  I've yet to get in on one, since the products I really want have already been run.  I've added my name to their list should they run it again, but there is no indication when, if ever, they will do so.  They also miss out on satisfying a handful of late-comers by not running an extra quantity of something.  For mainstream products like for triangles and squares, they could run an extra 100 or more (or an extra 1-2%) and likely have no problems selling them after the special is done. Many of these products would appeal to the masses, as opposed to a more specialized one time tool.

And by running a few extra, they would have easily accommodated "PA floor guy", and made him a happy customer.
Lee

Offline PA floor guy

  • Posts: 290
Re: Lost all faith in mankind: woodpeckers fault
« Reply #13 on: January 21, 2014, 07:40 PM »
Leer,
  Yes. You are absolutely correct.. I believe they do run extra,  but the problem was- I was on the initial list, the pre-order list, they just messed up my order and I never reieved one.  The issue that made me the angriest was that they made NO attempt to make me happy. They just didn't care that I was very mad, I made it very clear that I was extremely upset about this, and there answer was " sorry, there is nothing we can do". Well my answer was, "I do not care, I fulfilled my part."  I even told them that what they are doing to me is wrong and very, very poor business.  I'm still very angry about it, I sent them emails everyday, they kept just ignoring me. Till I finally got a response. "I'm sorry, we can't process your order".  The order I was waiting 3-4 months for...   Totally poor business!!!!

Offline Kodi Crescent

  • Posts: 666
Re: Lost all faith in mankind: woodpeckers fault
« Reply #14 on: January 21, 2014, 07:53 PM »
I wonder if I'm going to get mine...nothing has shown up so far. :(

Offline Wooden Skye

  • Posts: 1131
  • My little girl was called home 12-28-15
Re: Lost all faith in mankind: woodpeckers fault
« Reply #15 on: January 21, 2014, 07:57 PM »
I have never bought a square or anything from them, and not sure I would.  I was thinking, so many people rave about their products, but nearly the same amount complain about slow shipping, non responsive, and generally awful customer service.  Why do you buy their products?  How do they stay in business?  People also mention email the owner, but does he really care, cause he seems to never make changes.  

Just my thoughts.
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline dicktill

  • Posts: 297
Re: Lost all faith in mankind: woodpeckers fault
« Reply #16 on: January 21, 2014, 07:57 PM »
Leer,
  Yes. You are absolutely correct.. I believe they do run extra,  but the problem was- I was on the initial list, the pre-order list, they just messed up my order and I never reieved one.  The issue that made me the angriest was that they made NO attempt to make me happy. They just didn't care that I was very mad, I made it very clear that I was extremely upset about this, and there answer was " sorry, there is nothing we can do". Well my answer was, "I do not care, I fulfilled my part."  I even told them that what they are doing to me is wrong and very, very poor business.  I'm still very angry about it, I sent them emails everyday, they kept just ignoring me. Till I finally got a response. "I'm sorry, we can't process your order".  The order I was waiting 3-4 months for...   Totally poor business!!!!

Yes, their running of these "specials" isn't what it ought to be. Contact the boss: richardhummel@woodpeck.com.


Re: Lost all faith in mankind: woodpeckers fault
« Reply #17 on: January 22, 2014, 03:01 AM »
Oh boy, I'm afraid this post has turned into to bashing woodpeckers reputation. Not my intention, rather I hoped to hear others solutions for a minor problem. Or even thought we might get a reply from woodpeckers as what steps should be taken to resolve issue. Sorry to hear the unhappy experiences  my fog friends have had  with woodpeckers. I know first hand  ( not w.peckers but others)how frustrating dealing with bad customer service can be.
 I think I'm gonna just get rid of the mdf case ....it takes up to much room in my bed when I'm sleeping with my square.

Offline NYC Tiny Shop

  • Posts: 932
    • jamesfinndesign.com
Re: Lost all faith in mankind: woodpeckers fault
« Reply #18 on: January 22, 2014, 09:03 AM »
Did you try to contact anyone at Woodpecker before posting this thread?
(The title to this thread was a little dramatic, don't you think?  ...just saying. [poke] )

Offline deepcreek

  • Posts: 722
    • TimberFire Studio
Re: Lost all faith in mankind: woodpeckers fault
« Reply #19 on: January 22, 2014, 09:27 AM »
The corner of the MDF case for my 18" triangle was smashed when it arrived.  I called Carbide Processors (the seller) and a week later a new MDF case showed up from Woodpeckers.  That's great customer service in my book.
Joe Adams
TimberFire Studio
Houston, Texas

http://www.facebook.com/timberfire

Offline fdengel

  • Posts: 854
Re: Lost all faith in mankind: woodpeckers fault
« Reply #20 on: January 22, 2014, 10:20 AM »
I wonder if I'm going to get mine...nothing has shown up so far. :(

The site shows the squares are scheduled to ship "late January" - which I suppose it is by now... I don't have mine yet either.

Unless you were referring to the Triangles... those were supposedly shipping in late October.


I do have some of their box clamps - very nice.

Offline NYC Tiny Shop

  • Posts: 932
    • jamesfinndesign.com
Re: Lost all faith in mankind: woodpeckers fault
« Reply #21 on: January 22, 2014, 10:21 AM »
The corner of the MDF case for my 18" triangle was smashed when it arrived.  I called Carbide Processors (the seller) and a week later a new MDF case showed up from Woodpeckers.  That's great customer service in my book.

Yes, I have also had great experiences with Carbide Processors... Nice decent people.

Offline bkharman

  • Posts: 1983
Re: Lost all faith in mankind: woodpeckers fault
« Reply #22 on: January 22, 2014, 07:56 PM »
I have a number of things from Woodpecker. I also should state that I live on the other side of Ohio and sometimes it takes my in stock items a week or more to get to me.

That being said, I am never in much of a rush so it hasn't been a big deal. Usually when I get what I am waiting for, I forget how long it took!!

Generally great products and if you are that unhappy, you always have options. I do agree with others that an email or call to the owner wouldn't hurt.

Good luck. Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline jobsworth

  • Posts: 5072
  • Does Anyone Know What Time It Is?
Re: Lost all faith in mankind: woodpeckers fault
« Reply #23 on: January 25, 2014, 03:06 PM »
Dave,

I feel your pain and understand your frustration over this.

But because Im such a sympathetic and nice guy, Ill help ya out with this.

Ill give ya a cool $20 bucks for it and even let you pay shipping.

never say that ol'sancho er ah jobsworth wouldnt help a fellow out.
« Last Edit: January 25, 2014, 03:08 PM by jobsworth »

Offline Texas357

  • Posts: 115
  • SCHLUTER SYSTEMS ASD, Bathroom Remodeler
Re: Lost all faith in mankind: woodpeckers fault
« Reply #24 on: January 27, 2014, 09:52 PM »
The people at Incra are awesome, I really wish they would make some 12" 18" and 26" squares
MFT/3, Domino DF500, OF 1400, TS 55 REQ, Carvex PS 420, CXS, ETS125, CT26, CT Mini and counting...

Offline johninthecamper

  • Festool Dealer
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  • Posts: 284
Re: Lost all faith in mankind: woodpeckers fault
« Reply #25 on: January 27, 2014, 10:36 PM »
I ordered a 50 incher,arrived with a barely bent corner,called they sent a new one, put the old one back in the. improved pkg,sent it off with the provided postage paid label,so I had two on my desk, paying only for one,honor system at work. I have nothing but good things to say about woodpecker.my last order 26" square,came kinda "pink" with white dots.not enough of a deal to send back.can only really tell when its next to something else of theirs. I did call and  tell them,they thanked me for the info,asking if I wanted a exchange.about the only thing they could do better is snail mail,which would drive costs up to use the brown santa or fedex.

Re: Lost all faith in mankind: woodpeckers fault
« Reply #26 on: January 28, 2014, 03:31 AM »
Dave,

I feel your pain and understand your frustration over this.

But because Im such a sympathetic and nice guy, Ill help ya out with this.

Ill give ya a cool $20 bucks for it and even let you pay shipping.

never say that ol'sancho er ah jobsworth wouldnt help a fellow out.
Tempting offer..but I'm going to decline. Your a funny guy!

Offline jobsworth

  • Posts: 5072
  • Does Anyone Know What Time It Is?
Re: Lost all faith in mankind: woodpeckers fault
« Reply #27 on: January 29, 2014, 02:49 PM »
Im here for ya buddy  [big grin]

Offline suds

  • Posts: 386
Re: Lost all faith in mankind: woodpeckers fault
« Reply #28 on: March 09, 2014, 10:42 AM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!
MFT's, Kapex, TS 55, Vac, 150 Rotrex, 300 Trion, Domino

Offline RobBob

  • Posts: 1291
Re: Lost all faith in mankind: woodpeckers fault
« Reply #29 on: March 09, 2014, 10:57 AM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

Do you have a spam/junk folder in your email app?  Woodpecker emails automatically go into my spam folder.  I have not bothered to correct it because I always look in there anyway.

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #30 on: March 09, 2014, 02:35 PM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!
I suspect that you internet mail provider is blocking the Woodpecker Emails as spam before they reach you ,with my provider I can go online & access my email at their server & open up their spam folder for my account  , then mark the ones that I want to get as not junk .
 Your getting mad at WoodPecker for no reason  [cool]
Mike

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Online copcarcollector

  • Posts: 1424
Re: Lost all faith in mankind: woodpeckers fault
« Reply #31 on: March 09, 2014, 03:23 PM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

Sign up on the Woodcraft or Carbide Processors sites - they both usually carry the one time tools and I get emails from them as well as direct from Woodpeckers on one time tool announcements.

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #32 on: March 09, 2014, 03:38 PM »
I get a WoodCraft email a day after the WoodPecker email about any new 'One time Tool'

 Hey are you getting the weekly email specials . I get at least 2 per week one is a reminder email .


 Odd think about WoodPecker .
when the 26" & 18" squares came up for order as a 'One Time Tool' I ordered a 18"er back last summer , was on FOG here later that week  & read posts about how a 26" was far better to use with the Track guides , so in a panic as I missed the deadline to order by a day or so , I called & then emailed twice  that I wanted a 26" included in my order .
 Got email response saying that the 26" was added to my order but wouldn't show up online to me on the order .
 aany way 4 days ago I get a shipping invoice , UPS tracking  for the 18" and a set of small triangles that was the original order  . so I found my old emails & their response that I had indeed added that 26" to the order , I send the copies on them .
I get a email back saying all is well , I did indeed order a 26"er & that the 26"er is going out this coming week
 BUT what P/O'ed me was that now I have a 2nd shipping charge to pay now  [mad]
 Just seems to me that they are now covering their butt , but at least I'm going to get the 26"er  ( I Hope)  [tongue]
Mike

Offline suds

  • Posts: 386
Re: Lost all faith in mankind: woodpeckers fault
« Reply #33 on: March 09, 2014, 04:07 PM »
I have given them both my work email and personal email.  We have a inhouse IT guy and he knows I want these coming through and I do check my Spam folder on a daily basis so it's not a tech issue.  This is the 3rd yr I've had to call them and ask them to get me on the list.  I've missed out on 3 items I'd like to have had.  Maybe 4th times the charm...if they have something I want. ???
MFT's, Kapex, TS 55, Vac, 150 Rotrex, 300 Trion, Domino

Offline SRSemenza

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #34 on: March 09, 2014, 04:14 PM »
I have given them both my work email and personal email.  We have a inhouse IT guy and he knows I want these coming through and I do check my Spam folder on a daily basis so it's not a tech issue.  This is the 3rd yr I've had to call them and ask them to get me on the list.  I've missed out on 3 items I'd like to have had.  Maybe 4th times the charm...if they have something I want. ???

Weird   ???


Seth

Offline deepcreek

  • Posts: 722
    • TimberFire Studio
Re: Lost all faith in mankind: woodpeckers fault
« Reply #35 on: March 09, 2014, 09:20 PM »
Sign up for email alerts with Carbide Processors.  Their customer service on Woodpecker items I've bought has been fantastic.
Joe Adams
TimberFire Studio
Houston, Texas

http://www.facebook.com/timberfire

Offline suds

  • Posts: 386
Re: Lost all faith in mankind: woodpeckers fault
« Reply #36 on: March 09, 2014, 09:40 PM »
Thanks, I will do that and keep my fingers crossed. 
MFT's, Kapex, TS 55, Vac, 150 Rotrex, 300 Trion, Domino

Offline Paul G

  • Posts: 1916
Re: Lost all faith in mankind: woodpeckers fault
« Reply #37 on: March 10, 2014, 09:51 AM »
I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

There's a tech issue involved somewhere, don't take it personal. Call them back with the details and ask that person to email you while on the phone if possible. As an unrelated example, a few years back I thought my websites were down only to find out that there was a problem specific to Comcast accessing GoDaddy hosted sites. Weird things happen online that are completely out of the control of you, your IT guy and Woodpecker, many handlers and filters in between that may be responsible. If you have a different email address like gmail see if that works.
+1

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #38 on: March 11, 2014, 03:13 PM »
OK ,
I've been converted to seeing WoodPecker as the best thing since sliced white bread or the invention of Charmin butt wipe
 I got my 2 squares today the 18" & 26" all in one shipment
I had an issue I posted about days ago & they did ship both items

 Now for a   [big grin] 'Tool Gloat'   [big grin]    see the pix  [drooling]
 Beautiful Tools =  I was surprised on how heavy duty they are
No finish issues at all   [thumbs up]
Mike

Offline RonWen

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #39 on: March 11, 2014, 03:57 PM »
Slappy, How does the can opener come into play with the squares???   [big grin]

Offline RKA

  • Posts: 1139
Re: Lost all faith in mankind: woodpeckers fault
« Reply #40 on: March 11, 2014, 04:09 PM »
I'm guessing he used that to open the can of holy water so he could baptize the squares in the sink behind.   [wink] 
-Raj

Offline Slappy

  • Posts: 567
Re: Lost all faith in mankind: woodpeckers fault
« Reply #41 on: March 11, 2014, 05:28 PM »
Slappy, How does the can opener come into play with the squares???   [big grin]
WoodPecker Packaging being so tough I had to use a can opener ?  ?  ?   [eek]

They were in a total of 3 almost Bullet Proof boxes it seemed ,
I like 'Over Packing' alot  [cool]

 I filled my recycle waste container  up with all the cardboard & paper used in the shipment  ;)

 that small triangle set is Really cool as well , i like how the smaller tri is mounted on the larger tri
Mike

Offline Richard/RMW

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #42 on: March 27, 2014, 09:11 AM »
Santa's coming unexpectedly...

Received a notice this AM (@ 6:00, on my iPad, while still laying in bed) that UPS is bringing me something from Woodpeckers. The mystery begins... (I don't recall ordering anything from Woodpecker)

Walked into the office and checked email, Woodpecker sent me an order update, to the effect that my order status has changed to "shipped". No details, except that the order date was 8/27/13 and the amount was $109.99. The mystery deepens....

Navigated over to Woodpeckers website... to the one time tools section... looking for something that ended last fall... the suspense builds (cue dum-dum dum-dum music)...

And there it was.... (drum roll).... retired 9/16/13..... Model 640 and 850 Ultimate Woodworking Squares, in Metric!!! (Cue Star Wars theme music)

Just recently I was thinking I could really use a small metric square. With my memory it's like I send myself gifts into the future.

RMW

As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline VW MICK

  • Posts: 873
Re: Lost all faith in mankind: woodpeckers fault
« Reply #43 on: May 11, 2014, 03:22 AM »
Oh no

I feel red pain coming on massively

Offline NYC Tiny Shop

  • Posts: 932
    • jamesfinndesign.com
Re: Lost all faith in mankind: woodpeckers fault
« Reply #44 on: May 11, 2014, 12:02 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

Offline Richard/RMW

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #45 on: May 11, 2014, 12:22 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

It's a love/hate thing for me:

Love - I think this lets them offer tools that may not be profitable/viable to keep in stock at all times.

Hate - leaves me feeling pressured to buy now or forever regret not doing so.

Overall I love every tool I have of theirs, but they are limited to 5 metric squares, none of which are available as stock items. I have not regretted passing on any of the other one-time tools, except perhaps the metric setup blocks.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline bkharman

  • Posts: 1983
Re: Lost all faith in mankind: woodpeckers fault
« Reply #46 on: May 11, 2014, 12:54 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

It's a love/hate thing for me:

Love - I think this lets them offer tools that may not be profitable/viable to keep in stock at all times.

Hate - leaves me feeling pressured to buy now or forever regret not doing so.

Overall I love every tool I have of theirs, but they are limited to 5 metric squares, none of which are available as stock items. I have not regretted passing on any of the other one-time tools, except perhaps the metric setup blocks.

RMW

There is a better way to do this. It is called petition purchasing. Woodpecker would need to have a "fulfillment" value. Let's say for example, 100. This means they only manufacture 100 of the item at a time. On their website, they would count down until they hit zero and then build the 100 units. This way you can petition you friends and such to get it made quicker.

If there is slow or no demand, then achieving the fulfillment value would take longer. It wouldn't work for every tool of course but it would ease the one time tool program. I am not a fan of looking at a site full of stuff I can't buy.
People, I just want to say, you know, can we all get along? Can we get along?

Offline Richard/RMW

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Re: Lost all faith in mankind: woodpeckers fault
« Reply #47 on: May 11, 2014, 01:07 PM »
I like my Woodpecker tools. I like that they make them in the US. Customer service has been good. This whole "one-time-tool" thing is completely obnoxious.  I'm not the only one who feels this way? Am I?

It's a love/hate thing for me:

Love - I think this lets them offer tools that may not be profitable/viable to keep in stock at all times.

Hate - leaves me feeling pressured to buy now or forever regret not doing so.

Overall I love every tool I have of theirs, but they are limited to 5 metric squares, none of which are available as stock items. I have not regretted passing on any of the other one-time tools, except perhaps the metric setup blocks.

RMW

There is a better way to do this. It is called petition purchasing. Woodpecker would need to have a "fulfillment" value. Let's say for example, 100. This means they only manufacture 100 of the item at a time. On their website, they would count down until they hit zero and then build the 100 units. This way you can petition you friends and such to get it made quicker.

If there is slow or no demand, then achieving the fulfillment value would take longer. It wouldn't work for every tool of course but it would ease the one time tool program. I am not a fan of looking at a site full of stuff I can't buy.

That is a great idea. I have seen something similar on inventables.com back before they made their Shapeoko CNC router kit a stock item. They did still include an order deadline, similar to a One-Time tool but, they repeated the opportunity until they got to the point they could offer it as a stock item.

I believe WP recently moved & expanded operations, perhaps that will give them the production capacity to make more items available.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline unclefester

  • Posts: 24
Re: Lost all faith in mankind: woodpeckers fault
« Reply #48 on: July 02, 2014, 06:16 AM »
I'm surprised to read comments on poor customer service from Woodpeckers.  I agree their one time tools delivery has gotten ridicules and I hesitate to order but still have on occasion.  They have rerun certain items.  I have ordered thousands of dollars with them when they sold me the Incra table saw rails and Incra router table many years ago.  They make a good product IMHO.

I have teased Cathy at tool shows I have personally put two of her kids through college.  I bought a discontinued One Time Tool at the Milwaukee show and got the wrong tool put in the bag.  My fault I didn't check before I walked away.  I called on Monday and they shipped the correct item to me and tolde to keep the wrong item for the inconvienence.

As far as the OP their is a Festool to fix that disk.
Uncle Fester
Cut it twice, measure once and it's still too short

Offline r cash

  • Posts: 103
Re: Lost all faith in mankind: woodpeckers fault
« Reply #49 on: August 13, 2014, 10:56 AM »
My faith in mankind was recently restored or rather my opinon of woodpeckers.
Months ago I wanted the large square called woodpeckers was told they had none on hand.
But they might run them again. But the only way to get on the wait list was to give a credit card #
in this day an age of hacking retailers hmmmmm. I really wanted the square so I gave in.
A few months go buy and I get a email saying sorry no squares would be made. Bummer .
A few more months go buy I get phone call not email saying that a retailer had returned a square did I still
want it. Yippee .  [smile]
Rc

Offline roblg3

  • Posts: 751
  • Transforming into a whole new machine
Re: Lost all faith in mankind: woodpeckers fault
« Reply #50 on: August 13, 2014, 01:14 PM »
 [eek]SERIOUSLY???  Have you ever heard of a defect?  They happen. 
Rob Gardner
Operator
RL3 Enterprises

Offline Greg Powers

  • Posts: 2270
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Re: Lost all faith in mankind: woodpeckers fault
« Reply #51 on: August 13, 2014, 02:12 PM »
I think the "One Time Tools"  marketing goes hand in hand with the tool collectors. It makes the tool more desirable. Which is a shame for the rest
of us who really want to buy and use the tools in our shops, no just collect them.
« Last Edit: August 13, 2014, 02:34 PM by GPowers »
Greg Powers
Size:XL

Offline VW MICK

  • Posts: 873
Re: Lost all faith in mankind: woodpeckers fault
« Reply #52 on: August 13, 2014, 02:19 PM »
To be honest

There's a point to all tool buying that becomes collecting .after you have a few basics you are essentially collecting everything else

We are all guilty of buying tools we think we need rather than actually need

Offline r cash

  • Posts: 103
Re: Lost all faith in mankind: woodpeckers fault
« Reply #53 on: August 13, 2014, 05:12 PM »
 [smile]
Most of the squares in my shop and to go kit get used regularly .
It is a collection yes .But having the right size for each application makes it easier
to do my work. Ok maybe some of the bridge city stuff is tool porn.

Offline JonSchuck

  • Posts: 109
Re: Lost all faith in mankind: woodpeckers fault
« Reply #54 on: August 24, 2014, 06:30 PM »
My faith in mankind was recently restored or rather my opinon of woodpeckers.
Months ago I wanted the large square called woodpeckers was told they had none on hand.
But they might run them again. But the only way to get on the wait list was to give a credit card #
in this day an age of hacking retailers hmmmmm. I really wanted the square so I gave in.
A few months go buy and I get a email saying sorry no squares would be made. Bummer .
A few more months go buy I get phone call not email saying that a retailer had returned a square did I still
want it. Yippee .  [smile]
Rc
That dealer must have returned more than one because I got the same call.  I mentioned what happened on the FOG that night in case there were any more.  Someone called them the next morning and there were none left.  I love that big square.

Off topic.  As I type this and look at the emoticons above, I don't see the one that people on this forum often use of the guy eating popcorn.   Where does that one come from?  I would love to use that on a newspaper forum that I sometimes go to and the people are screaming at each other.  Does anyone know?

Online copcarcollector

  • Posts: 1424
Re: Lost all faith in mankind: woodpeckers fault
« Reply #55 on: August 24, 2014, 08:23 PM »
 [popcorn]

Under the two rows, click "MORE"

« Last Edit: August 24, 2014, 08:28 PM by copcarcollector »

Offline JonSchuck

  • Posts: 109
Re: Lost all faith in mankind: woodpeckers fault
« Reply #56 on: August 25, 2014, 04:10 PM »
[popcorn]

Under the two rows, click "MORE"
Thanks.  Can't believe I didn't see that.  Now would anyone know how I could copy it to use on another forum?

Offline Tinker

  • Posts: 3640
Re: Lost all faith in mankind: woodpeckers fault
« Reply #57 on: August 25, 2014, 05:13 PM »

I think I'm gonna just get rid of the mdf case ....it takes up to much room in my bed when I'm sleeping with my square.

About 30 years ago, I wanted to build a barn.  We have an odd shaped lot and had to go to Zoning Bd of Appeals.  The board asked me all sorts of questions and i was having fun answering.  Finally, a member of the Bd of Selectmen, who i had actual business dealings in the past, asked why i really wanted to build the barn.  He knew of my construction equipment and i was sure he had an idea i might try to wriggle around the fact that my business was even more non-conforming than my lot.  I had been avoiding mention of a need to house my construction equipment.  As quick as he had asked the question, i came back with, "I like to do wood working.  I have no real space in the house and what's more important is that my wife is starting to complain about me keeping my bandsaw under our bed."  Everybody in the room laughed.  All on the ZBA laughed and I had my permit promised with no further discussion.  ;D
Tinker
Wayne H. Tinker

Offline Hawkeye1434

  • Posts: 31
Re: Lost all faith in mankind: woodpeckers fault
« Reply #58 on: March 30, 2015, 12:25 AM »
I bought a 1281 and it's not square I emailed them last night we will see what they say. My bet is it was dropped by another customer at the hardware store and no one mentioned it.  So I decided to stop fooling around and bought 3 starrett squares (.0000167) accurate as heck and sure enought the 1281 is off I think almost by 1/64.  Hopefully I can get a new one.

Offline Cheese

  • Posts: 4678
Re: Lost all faith in mankind: woodpeckers fault
« Reply #59 on: March 30, 2015, 01:37 AM »
I bought a 1281 and it's not square I emailed them last night we will see what they say. My bet is it was dropped by another customer at the hardware store and no one mentioned it. So I decided to stop fooling around and bought 3 starrett squares (.0000167) accurate as heck and sure enought the 1281 is off I think almost by 1/64.  Hopefully I can get a new one.

If it was dropped you will probably be able to see the damaged area, as aluminum is soft and malleable. The Woodpecker squares are  quality products and will usually be within .001"-.002" when compared to a Starret square. If it's that much out of whack, Richard will probably comp you another.

The 3 Starret combination squares I own have been calibrated by an independent test lab and all are within .0005" for perpendicularity. This is for something that is used on a daily basis. They're expensive but they are accurate even after using them on a daily basis.
« Last Edit: March 30, 2015, 01:55 AM by Cheese »

Offline RL

  • Posts: 3039
Re: Lost all faith in mankind: woodpeckers fault
« Reply #60 on: March 30, 2015, 06:46 AM »
I bought a 1281 and it's not square I emailed them last night we will see what they say. My bet is it was dropped by another customer at the hardware store and no one mentioned it.  So I decided to stop fooling around and bought 3 starrett squares (.0000167) accurate as heck and sure enought the 1281 is off I think almost by 1/64.  Hopefully I can get a new one.

A while ago, I sent my 1281 square to Woodpeckers to be recalibrated. Fast turnaround, no charge.

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Offline Tinker

  • Posts: 3640
Re: Lost all faith in mankind: woodpeckers fault
« Reply #61 on: March 30, 2015, 02:04 PM »
I old carpenters framing squares and a few triangle squares of various makes. The carpenters squares have been punched at the corners a few times according to which way they were out of square.  I really did not need them to be dead on when i was doing rough framing and then into form work. When i started working in my shop, they needed to be a little more accurate and were somewhat remedied.  Once i discovered triangle squares, I always checked for square in the store before putting on the counter for taking out.  I have one 12 x 12 triangle that i got from Hartsville many moons ago.  that was the only square I ever ordered via mail. As far as I can check, that is still ded on the money.

I have been tempted to go for a WP square at times, but those large ones that look somewhat like my old framing squares look to me to be prone to going out of square if knocked around a bit.  I have always figured that more than one moving part to a tool or machine exponentially increases the possibility of its going out perfection of what ever it should be dooing.  Everytime i have had notice the WP is doing a run, or a sale, on squares of any kind, i go down in my shop and check that old Yaller Hartsville for square.  The temptation to go for any new square from any source leaves as quickly as it appeared as soon as i start scribing lines using that square.  My aluminum 7x7 (I think) are just as accurate as the days I bought them as well.  (Remember> I checked them before going to checkout)

i'm not knocking WP here.  Just not ready to replace something that is still working fine.
Tinker
Wayne H. Tinker