Author Topic: Thanks Woodpeckers!  (Read 3061 times)

0 Members and 1 Guest are viewing this topic.

Offline ear3

  • Posts: 3236
Thanks Woodpeckers!
« on: June 07, 2017, 06:32 PM »
My 26" Precision square got bent and sent out of square (long story), but after sending it back to the company 2 weeks ago, I just got the square back in the mail -- in fact, it's a whole new unit, and not simply a rehabbed one.  That lifetime guarantee is for real.  They've just ensured that I will remain a customer as long as my hands can still hold a tool.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • DX 93 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline duc996

  • Posts: 64
Re: Thanks Woodpeckers!
« Reply #1 on: June 07, 2017, 09:55 PM »
Wow! That is an exceptional lifetime warranty for sure, good to know.

Online ben_r_

  • Posts: 725
Re: Thanks Woodpeckers!
« Reply #2 on: June 08, 2017, 12:57 AM »
I have read of them doing that before. Very good customer service!
If at first you don't succeed, redefine success!

Offline Cheese

  • Posts: 3298
Re: Thanks Woodpeckers!
« Reply #3 on: June 08, 2017, 12:40 PM »
I recently had an issue with the model 6SS stainless carpenter square being out of specification. I notified Woodpeckers and within a week they sent me a new one and they also stated that they checked the square against QA standards to ensure the new square was within specs. They also sent me a UPS label to return the old square to them. This was a very painless, quick process... [thumbs up] [thumbs up] [thumbs up]