I have the M18 jobsite radio, which has an awesome sound, and also serves as a battery charger. It's great for site work when there's multiple folks on the job, because it discourages people from bringing in their crappy tin-sounding portable speaker to play their even crappier music, since it will be drowned out by my booming system. After having it for only a couple of months, though, the bluetooth function went kaput. Since I run all my music while doing site work off my phone this meant I had to hardwire the phone to the radio with an 1/8 cable through the auxillary input. Not a huge deal, but if a call or text came in I would then have to walk back to the radio to grab it, which might or might not be feasible with the work I happened to be doing at the moment.
So I finally remembered to double check the manual/receipt to see how much time I had left on the warranty, and saw that it was coming up this Sunday. So I looked up the nearest Milwaukee service center, which was only about 5 miles from my house as it turns out. Went up there this morning -- was the only person in the joint (guess people had left early for the 4th of July weekend), and had the full attention of the repair tech. Described the problem, figuring I was going to leave it there and come back in a couple of weeks to pick it up. After inputting my info, he said it would just take a few minutes in the back. Ok, I'll take that deal. So 5 minutes later he walks out with a brand new radio in an unopened box. He said that they couldn't fix the electronics on site, so he was just giving me a brand new one.
So I'm happy. And maybe when the bluetooth on this one goes out in a couple of months, I can do it again next year, and have my own personal radio exchange program.