Is this the norm for this company??
No need to apologize for the rant. That would tick me off too. Nothing worse than trying to give good money for a good product and receive nothing but bad service.
In my few months of dealing with Felder USA I have experienced just the opposite. They're almost too communicative. If I go to the website, and log-in, I get an email and a phone call. My rep is new though. They have their sales people assigned to territories, so it is really just the luck of the draw as to how motivated your assigned person is. All I can say, is call back and let them know you've been forced to seek public advice here. Hopefully that lights a spark.
Thanks for your post. Things have only gotten worse since my last post.
I contacted David Brooks, who is mentioned (with high regard) in this thread, and he contacted me this past Monday, March 3. He was very helpful and together with Jesse Maynerich (Felder Senior Sales Representative) provided several videos and were in the process of answering several questions that I had. During all of this I wanted to know what s/h costs were for the K3. When Mr. Brooks learned that I lived in New Mexico he said he could no longer assist me because I lived in the CA sales area. He said he would send the CA sales rep all of my questions and the CA rep would take it from there. Fine.
Shortly thereafter, I received a 'form' letter followed up by a telephone call from the CA rep. I apologized for needing all of the info and the new rep (I won't mention his name at this time because I have an email going to Felder Sales in Austria) and he said he understood perfectly. To be clear, this phone call was on Monday, March 3.
As of yesterday I had not heard back from the CA sales rep so I sent a message to the Dallas Felder office and wouldn't you just know it? I suddenly received a response from the CA rep whose letter began with - "Thank you for your time on the phone today." Today? I was beside myself. This was followed by " ... and let me know if you have any questions." Adding insult to injury he attached a contract for me to sign.
To put it mildly - I'm one million light years beyond livid. I am also seriously considering the Hammer N4400 bandsaw in addition to the K3 and it really makes me mad that I am dealing with an inept sales rep.
Going off topic slightly - the s/h cost of the K3, as noted in the contract, was $700. SawStop advertises s/h to anywhere in the USA as $250. As best I can tell the shipping weight of both machines is about the same, so I do not understand the excessive K3 s/h cost.
At this point in time I am not sure what I am going to do. My wife keeps telling me I need to chill out over the weekend and go from there. I have friends who live in El Paso and are willing to have Dallas ship these power tools there, but I have no idea if that s/h cost would be any less. $700 seems excessively high to me. El Paso is about a 30 minute drive from where I live so this makes sense to me.
Thanks for hearing me out. All comments or suggestions are most welcome.