Author Topic: Guide rail or roller coaster?  (Read 1524 times)

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Offline jdm5

  • Posts: 97
Guide rail or roller coaster?
« on: December 15, 2017, 09:30 AM »
Ordered this Makita 118” guide rail when it was on sale around Black friday.

This is what I received...

I bought it from a reputable dealer - have reached out to get this sorted out...fully expect it will be.
Drank the green Kool-Aid...gave up counting long ago.

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Offline grobkuschelig

  • Posts: 347
Re: Guide rail or roller coaster?
« Reply #1 on: December 15, 2017, 09:36 AM »
Uh. Nice chair! [emoji41]

Offline bnaboatbuilder

  • Posts: 130
Re: Guide rail or roller coaster?
« Reply #2 on: December 15, 2017, 09:39 AM »
That's terrible. Why was it not in the crate? Who shipped it?

It should be in a tempered hardboard double sided with wood edging crated item, foam and extra bracing inside as well. Whoever shipped yours is just wrong in every way.

I ordered one as well during that time from Tool Nut. It arrived perfectly by freight no extra charge directly from Makita.

- John

Offline Runhard

  • Posts: 793
Re: Guide rail or roller coaster?
« Reply #3 on: December 15, 2017, 09:50 AM »
That’s ridiculous, and a little funny. When I visited Festool a few years ago down in Lebanon, they had a few rails that looked worse than yours. As others said, it should have been in a crate and sent by freight. Good news is that you will get a new rail and you might be able to cut the damaged rail and get two short rails, if the ends are straight.
Daniel

Offline jdm5

  • Posts: 97
Re: Guide rail or roller coaster?
« Reply #4 on: December 15, 2017, 09:59 AM »
Yes, I just got off the phone with them (was also purchased from Toolnut).  It’s drop shipped from Makita so nothing on Toolnut...they are great.  They mentioned the wood shipping “crate” which was missing...Toolnut is getting Makita to ship a replacement and apparently Makita wants the old one back (good luck with that - for what?!?).

The freight carrier was Fedex.
Drank the green Kool-Aid...gave up counting long ago.

Offline bnaboatbuilder

  • Posts: 130
Re: Guide rail or roller coaster?
« Reply #5 on: December 15, 2017, 10:10 AM »
On the technical side of the delivery. Did someone sign for that? My Fedex driver was in a contracted tractor trailer truck, I checked out the rail before signing. He was fine with waiting a few minutes.
- John

Offline Dick Mahany

  • Posts: 232
Re: Guide rail or roller coaster?
« Reply #6 on: December 15, 2017, 10:24 AM »
Looks like it would be good for cutting out pieces for a Sam Maloof chair [eek]

Offline jdm5

  • Posts: 97
Re: Guide rail or roller coaster?
« Reply #7 on: December 15, 2017, 10:31 AM »
On the technical side of the delivery. Did someone sign for that? My Fedex driver was in a contracted tractor trailer truck, I checked out the rail before signing. He was fine with waiting a few minutes.

My receiving guy signed for it, noting it was probably damaged (I don’t work for a woodworking company, so he wouldn’t know what he’s signing for).  I’m not in the building we receive things at to have inspected it.
Drank the green Kool-Aid...gave up counting long ago.

Offline Bob D.

  • Posts: 791
Re: Guide rail or roller coaster?
« Reply #8 on: December 15, 2017, 11:03 AM »
I bet it was laying flat on the floor or up against the side of the truck and someone slid a pallet in and it got squashed between the back of the truck and the pallet. Or load shifted in the truck during a panic braking. Can't think of how else it could end up like that. I doubt someone would do it intentionally so that just leaves error.
-----
It's a table saw, do you know where your fingers are?

Offline Michael Kellough

  • Posts: 3328
Re: Guide rail or roller coaster?
« Reply #9 on: December 15, 2017, 11:12 AM »
Wonder how much more it will cost to return? It occupies substantially more space now.


If you could keep it it'd make a great ramp for kids and Hot Wheels. Is that even a thing anymore?
« Last Edit: December 15, 2017, 11:15 AM by Michael Kellough »

Offline jdm5

  • Posts: 97
Re: Guide rail or roller coaster?
« Reply #10 on: December 15, 2017, 11:15 AM »
Wonder how much more it will cost to return? It occupies substantially more space now.

That’s funny (and true!)
Drank the green Kool-Aid...gave up counting long ago.

Offline Wooden Skye

  • Posts: 1120
  • My little girl was called home 12-28-15
Re: Guide rail or roller coaster?
« Reply #11 on: December 15, 2017, 12:21 PM »
You should tell Makita you will send it back when they send you a properly designed back so it does get damaged during return shipping.
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline ChuckM

  • Posts: 470
Re: Guide rail or roller coaster?
« Reply #12 on: December 15, 2017, 01:36 PM »
apparently Makita wants the old one back (good luck with that - for what?!?).


Don't know if this is the case, but many companies have a "one-for-one" exchange policy and for control purposes, high value items are accounted for even if they have no resale value (or in this case, the freight cost may be more than any residual value left). From an inventory control/audit point of view, it may make sense.

To keep the return costs to a minimum, some companies require only the return of the critical part or parts but not the whole unit. An example is the Roomba; they would ask for the return of just the battery of a defective unit, before a replacement unit is shipped out.
« Last Edit: December 15, 2017, 01:41 PM by ChuckM »

Offline Bob D.

  • Posts: 791
Re: Guide rail or roller coaster?
« Reply #13 on: December 15, 2017, 01:40 PM »
they may want it back to prove to the shipper that it was damaged in shipment.
-----
It's a table saw, do you know where your fingers are?

Offline ChuckM

  • Posts: 470
Re: Guide rail or roller coaster?
« Reply #14 on: December 15, 2017, 01:41 PM »
they may want it back to prove to the shipper that it was damaged in shipment.

Makes sense.

Offline Michael Kellough

  • Posts: 3328
Re: Guide rail or roller coaster?
« Reply #15 on: December 15, 2017, 07:54 PM »
"they may want it back to prove to the shipper that it was damaged in shipment."

The photo is pretty convincing.