Author Topic: How do you Buy Spare Parts from Festool  (Read 1094 times)

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Offline chipper338

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How do you Buy Spare Parts from Festool
« on: November 15, 2018, 06:22 PM »
Hi Team,
I can't find how I can purchase spare parts from Festool online. I've tried entering the part number and the search engine does not return any results.

Thanks in advance,
Chip

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Offline Peter Halle

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Re: How do you Buy Spare Parts from Festool
« Reply #1 on: November 15, 2018, 06:32 PM »
You can either order parts from a dealer or directly from Festool USA in your case, but you can't order online at this point in time.  You can however call the phone number that is on the label on your tool or 1-888-337-8600.  I personally have chosen to call Festool and save my dealer the hassle of dealing with small parts.

Peter

Offline jobsworth

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Re: How do you Buy Spare Parts from Festool
« Reply #2 on: November 16, 2018, 08:01 PM »
When I lived in the UK , I called festool directly for any spare bits I needed/wanted. They have some very nice ladies who will help ya out

Offline chipper338

  • Posts: 5
Re: How do you Buy Spare Parts from Festool
« Reply #3 on: November 19, 2018, 07:13 AM »
THANKS GUYS!!!!!!!!!!!!

Offline chipper338

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Re: How do you Buy Spare Parts from Festool
« Reply #4 on: November 19, 2018, 07:20 AM »
Love your avatar jobsworth

Offline rst

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Re: How do you Buy Spare Parts from Festool
« Reply #5 on: November 19, 2018, 09:38 AM »
I'm with Peter on this, I've ordered various parts from Festool service at the number Peter posted.  They are great to work with and ship immediately.

Offline DeformedTree

  • Posts: 221
Re: How do you Buy Spare Parts from Festool
« Reply #6 on: November 21, 2018, 11:19 AM »
You can either order parts from a dealer or directly from Festool USA in your case, but you can't order online at this point in time.  You can however call the phone number that is on the label on your tool or 1-888-337-8600.  I personally have chosen to call Festool and save my dealer the hassle of dealing with small parts.

Peter

You say "at this point in time". does that mean they are working to change that?  Seams to be a lot of hassle on festools side to have people waiting at a phone verses just let people buy.  Or maybe better work with an online retailer to let people buy them.

Offline Peter Halle

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Re: How do you Buy Spare Parts from Festool
« Reply #7 on: November 21, 2018, 06:10 PM »
You can either order parts from a dealer or directly from Festool USA in your case, but you can't order online at this point in time.  You can however call the phone number that is on the label on your tool or 1-888-337-8600.  I personally have chosen to call Festool and save my dealer the hassle of dealing with small parts.

Peter

You say "at this point in time". does that mean they are working to change that?  Seams to be a lot of hassle on festools side to have people waiting at a phone verses just let people buy.  Or maybe better work with an online retailer to let people buy them.

I don't have any knowledge of Festool's efforts to set up an online system either way.  I wrote "at this time" because this thread might be read 5 years from now and perhaps there might be such a system.

If I were a dealer I wouldn't want to deal with repair part orders.  Hassle and in some instances an order would cost me money after credit card processing etc.

Peter

Offline DeformedTree

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Re: How do you Buy Spare Parts from Festool
« Reply #8 on: November 22, 2018, 08:59 PM »
Agreed on the hassle part.  That's why I was thinking along the lines of Amazon, or some other similar system/retailer.  Put in PN, order part.  Dealers don't have to mess with it,  Festool doesn't have to tend to phones.