One of the downsides to living in Australia is the grass doesn't seem to stop growing in the winter, like it does in the UK.
Just when you think you have a bit of free time to yourself, you have to go out in the garden and mess around with lawn mowers when you'd rather be messing around in the workshop!
Many moons ago, I had a customer who habitually paid his bill >>> 6 months or more after the fact. I had gotten tired of his great habit. The first snow of the winter (summer to you guys who walk upside down
) was a very wet 12" deep. his driveway was somewhat dangerous to plow, let alone drive up and down. I decided this was a good time to get a point across, soooo..... i did not plow his driveway.
About daybreak, i was just getting home and sitting down to breakfast when the phone rang. My late paying "friend" was at the otter end of the line and asked, "did you forget to plow my driveway?"
"Well when are you going to plow it?"
"I'll tell you what Mr (fill in the blank). This year we are starting a really great service."
After a short pause, a very sarcastic, "what is this great service?"
For those customers who like to pay for sno plowing in July or August (and he was usually later than that) we are going to plow in July or August. The best part of that is that it is much easier on our equipment and we don't tear up driveways by dropping the plows too low. We can do the plowing in the daytime so we don't wake people up. we don't have to carry extra shovels in case we get stuck and we can leave our tire chains in storage. We also have a deal for those who like to pay for lawn mowing services in February (July is summer and February is just the opposite for you guys who live Down Under) we are going to mow in february so we don't get all sweaty and wear ourselves out swatting mosquitos. This is going to be a really great deal."
from that point on, i no longer plowed his driveway or mowed his lawn. Not even, as he requested, "... for old times sake?"
I have used other fun type arguments when a customer habitually complains. But I won't get into them here.