Author Topic: Intro to Felder's Customer Support Page  (Read 986 times)

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Offline Bacari Vann

  • Posts: 5
Intro to Felder's Customer Support Page
« on: July 31, 2018, 08:33 AM »
    Good Day FOG!

    My name is Bacari Vann and I head the customer support department over at Felder Group USA in New Castle, DE. We've decided to create this page as a direct-to-client contact for any woodworking questions you may have as well as machine questions.

    **PLEASE NOTE THERE WILL BE NO PRICING INFO DISCUSSED THRU THIS PAGE BUT I WOULD BE MORE THAN HAPPY TO CONNECT YOU TO YOUR RESPECTIVE AREA REPRESENTATIVES**

    Our PM box on the Festool Owners Group site is open for all inquiries. Please feel free to use (not abuse [big grin]) us as a reliable source. We look forward to hearing from you guys, All the best!  :)

    Bacari Vann
    Customer Support
    https://www.felder-group.com/us-us

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline RobBob

  • Posts: 1314
Re: Intro to Felder's Customer Support Page
« Reply #1 on: July 31, 2018, 08:37 AM »
Yeah!   [thumbs up]

Offline Bacari Vann

  • Posts: 5
Re: Intro to Felder's Customer Support Page
« Reply #2 on: July 31, 2018, 08:53 AM »

Offline IndyWoodworker

  • Posts: 23
  • My favorite woodworking companion
Re: Intro to Felder's Customer Support Page
« Reply #3 on: July 31, 2018, 12:00 PM »
Fantastic !!!!

Offline jdm5

  • Posts: 99
Re: Intro to Felder's Customer Support Page
« Reply #4 on: July 31, 2018, 06:11 PM »
Wanted to thank Bacari and Felder support - I have an AD741 with Digidrive I got used.  It came in Imperial units and I work in metric...the manual had clear instructions to switch but multiple attempts failed.  I reached out here, and the next day had a detailed response (the instructions in the manual don't apply to my unit, they sent correct instructions).

Thanks!  I appreciate it.
Drank the green Kool-Aid...gave up counting long ago.

Offline jobsworth

  • Posts: 5242
  • Does Anyone Know What Time It Is?
Re: Intro to Felder's Customer Support Page
« Reply #5 on: July 31, 2018, 06:12 PM »
@Bacari Vann

you might want to move this to the "other tools and accessories" folder

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 11531
Re: Intro to Felder's Customer Support Page
« Reply #6 on: July 31, 2018, 07:08 PM »
I've moved the topic.

Peter

Offline Bacari Vann

  • Posts: 5
Re: Intro to Felder's Customer Support Page
« Reply #7 on: August 01, 2018, 08:06 AM »
Thank you Peter!
I've moved the topic.

Peter

Offline Bacari Vann

  • Posts: 5
Re: Intro to Felder's Customer Support Page
« Reply #8 on: August 01, 2018, 08:08 AM »
Good Day! It is our pleasure.  :)
Wanted to thank Bacari and Felder support - I have an AD741 with Digidrive I got used.  It came in Imperial units and I work in metric...the manual had clear instructions to switch but multiple attempts failed.  I reached out here, and the next day had a detailed response (the instructions in the manual don't apply to my unit, they sent correct instructions).

Thanks!  I appreciate it.