Author Topic: Rolair jc 10 ...off to rough start  (Read 16838 times)

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Re: Rolair jc 10 ...off to rough start
« Reply #30 on: June 13, 2013, 10:11 PM »
Mike , received my care package & t-shirt yesterday. I can't thank you enough. Ball valve for drain plug looks way better and very well made. But more important, my jc-10 has been heavily used the past week and is working like a champ!  The jc-10 gets a lot of interest from other guys at jobsite....seems like everyday someone comments or ask questions about it.     Thanks David

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Offline Tinker

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Re: Rolair jc 10 ...off to rough start
« Reply #31 on: June 14, 2013, 10:59 AM »
I just found another use for my JC 10.
I just bought an air actuated grease gun. With my old grease guns, my hands sometimes cramp (pistol grip for one hand operation).  A few weeks ago, ihurt my hand and could not use the old gun.  So, the solution was to get the air gun.   I bought one that the parts did not match up without a real micky mouse arrangement.  went to a different store and got one my son recommended for me.  (Lincoln Grease Gun)  What used to take me 15 minutes on my mower with my old hand gun, I am now able to do in less than five.  I never had to wait for compressor recovery.  I don't know how other compressors would behave with lubing, but it is just one more operation that has given me another level of satisfaction.
Tinker
Wayne H. Tinker

Offline Peter Halle

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Re: Rolair jc 10 ...off to rough start
« Reply #32 on: June 15, 2013, 09:24 AM »
Well, I had a little issue with my JC-10.  A leaking drain valve .  Made a phone call, got to customer service quickly.  Super nice.  Would send out a replacement.  Then a couple of days ago I got a handwritten card from customer service apologizing for my situation and letting me know that a replacement part was on the way.  I received the part yesterday and will install the new style drain valve later.

Customer service after the sale can't get much better than that!   [thumbs up]

Thank you ROLAIR!

Peter

Offline Rob Z

  • Posts: 707
Re: Rolair jc 10 ...off to rough start
« Reply #33 on: June 18, 2013, 11:17 PM »
Update:  I got my JC10 back today.  The guys at Rolair got the parts to my local shop right away and the compressor is fixed! 

Thanks for the help, Mike.

Re: Rolair jc 10 ...off to rough start
« Reply #34 on: June 20, 2013, 12:32 AM »
Well, I had a little issue with my JC-10.  A leaking drain valve .  Made a phone call, got to customer service quickly.  Super nice.  Would send out a replacement.  Then a couple of days ago I got a handwritten card from customer service apologizing for my situation and letting me know that a replacement part was on the way.  I received the part yesterday and will install the new style drain valve later.

Customer service after the sale can't get much better than that!   [thumbs up]

Thank you ROLAIR!

Peter
peter, the new drain valve is much better than old style. It's a ball valve and I'm really happy with it.
« Last Edit: June 20, 2013, 12:35 AM by Guilliaume woodworks »

Offline Peter Halle

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Re: Rolair jc 10 ...off to rough start
« Reply #35 on: June 20, 2013, 03:56 AM »
Well, I had a little issue with my JC-10.  A leaking drain valve .  Made a phone call, got to customer service quickly.  Super nice.  Would send out a replacement.  Then a couple of days ago I got a handwritten card from customer service apologizing for my situation and letting me know that a replacement part was on the way.  I received the part yesterday and will install the new style drain valve later.

Customer service after the sale can't get much better than that!   [thumbs up]

Thank you ROLAIR!

Peter
peter, the new drain valve is much better than old style. It's a ball valve and I'm really happy with it.

I totally agree!  All drain valves should be so nice.

Peter

Offline Tinker

  • Posts: 3663
Re: Rolair jc 10 ...off to rough start
« Reply #36 on: June 20, 2013, 03:02 PM »
Such nice drain valves must just rub off on customer service personell  [thumbs up]
Wayne H. Tinker

Offline lhhomes

  • Posts: 6
Re: Rolair jc 10 ...off to rough start
« Reply #37 on: July 02, 2013, 02:33 AM »
Mike Kelley,
Thank you for your response with my compressor issues. After reading all the responses of how you have handled other buyers concerns, I feel you are a class act and that you represent Rolair with high regard and willing to do what it takes to make sure we consumers are more than satisfied with your products. Because of how you have handled this thread, I have since shared this topic and the pride I have with my compressor with a friend of mine, and we each purchased another JC-10. Thank you.

Matt Lamb

Re: Rolair jc 10 ...off to rough start
« Reply #38 on: July 03, 2013, 08:27 PM »
Just wanted to give update on my jc-10. Been using everyday and going strong...so quiet I forget its there.i love this little guy!

Re: Rolair jc 10 ...off to rough start
« Reply #39 on: February 20, 2014, 05:12 AM »
Update.....the screw that holds the piston on to rod, sheared off and caused major damage to one cylinder .  Called rol air ,they referred me to a great repair shop in the area. Everything for repairs was covered under warranty. I was out my compressor for two weeks. Rol air was alittle slow on getting parts to repair center. That's really my only complaint.
  Rol airs customer service ----   A+
  Recommended repair shop-----  A+
  Would I buy another or recommend jc-10 ------   not a chance. I'm really disappointed in giving a negative update,because the jc-10 is perfect for my needs in every way accept  reliability . 

Offline harry_

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Re: Rolair jc 10 ...off to rough start
« Reply #40 on: August 09, 2018, 07:57 PM »
Taking an old thread out of mothballs...

Was doing a general internet search looking for answers to my Rolair jc 10 issue, when I came across this thread.

Looks like mine has a bad starting capacitor. After a couple of cycles, the unit clicks on but just hums. Unplug it for an hour or so, get a couple of cycles,... then just hums. Wash, rinse, repeat.

It has been rather hot here this summer with humidity past ridiculous and approaching absurd. None the less, it should be able to handle it as I get no where close to it's alleged 70% duty rating. It was purchased new and have had it for about 6 months with 20-30 working days on it maximum.

Looks like I will be contacting Rolair this week or next.  :'(
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline RobBob

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Re: Rolair jc 10 ...off to rough start
« Reply #41 on: August 09, 2018, 08:01 PM »
Taking an old thread out of mothballs...

Was doing a general internet search looking for answers to my Rolair jc 10 issue, when I came across this thread.

Looks like mine has a bad starting capacitor. After a couple of cycles, the unit clicks on but just hums. Unplug it for an hour or so, get a couple of cycles,... then just hums. Wash, rinse, repeat.

It has been rather hot here this summer with humidity past ridiculous and approaching absurd. None the less, it should be able to handle it as I get no where close to it's alleged 70% duty rating. It was purchased new and have had it for about 6 months with 20-30 working days on it maximum.

Looks like I will be contacting Rolair this week or next.  :'(

In my experience, Rolair has top notch customer service.  I am sure they will take care of you. 

If they ask you to send it back to them, ask if you can drop off at a local Rolair repair place and have them pay to ship it.  That's what I did and they agreed to it.

Offline harry_

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Re: Rolair jc 10 ...off to rough start
« Reply #42 on: August 09, 2018, 08:09 PM »
Actually I hoping that I can coax them into just sending me the capacitor. It will take me less time to do the repair myself than to take it to a 'local' Rolair service center.
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).