Author Topic: Important Product Safety Recall Notice - TS 55 REQ  (Read 42775 times)

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Offline fp1337

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #60 on: October 10, 2013, 08:32 AM »
When can we expect a factory/production fix for this issue?

Offline Festool USA

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #61 on: October 10, 2013, 08:34 AM »
When can we expect a factory/production fix for this issue?

The issue has been addressed in a way that all newly manufactured saws will have the CPSC approved fix.

Offline Clement Mario

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #62 on: October 10, 2013, 09:29 AM »
Dear Shane,

For some reason the "www.festoolusa.com/recall" and "FAQ" link doesn't work for me.

I am a user from Singapore and recently bought TS 55. The tool was delivery to me by the local agent in September 2013.

I would like to know if the following track saw is affected by the recall.

Mtype: TS 55 REBQ-PLUS 230V
T.Nr.: 498500
S.Nr.: 40602530

Thanks,
Clement

Offline Festool USA

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #63 on: October 10, 2013, 09:31 AM »
Clement,

This recall is only for US/Canada saws.

Welcome to the forum. [wink]

Shane

Offline dadams72

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #64 on: October 18, 2013, 10:40 AM »
I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.

If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.

I am very satisfied with this and the company!

Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.

Offline AndrewMV

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #65 on: October 18, 2013, 09:11 PM »


Just a update but, my new TS 75 was sitting at the door when i got home today [big grin].  I was expecting three weeks considering i am on the west coast.  Thanks Festool for shipping back so promptly... i wanted the the TS 75 originally, but Rocker was out of them so i picked up the TS 55 REQ because i needed a saw that day.

The question now is what to get next.

Offline DeKoy

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #66 on: October 24, 2013, 08:54 AM »
I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.

If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.

I am very satisfied with this and the company!

Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.

Got it back in 1 week?  Wow, this is indeed very impressive.

In my case… registered online, waited a week, called, waited a day, called again, straightened the label issue.  Sent my TS 55 (over 2 weeks since they got it) and… still waiting.

Don’t get me wrong, I am not complaining and do realize that eventually I’ll get it back.  I am just soooo jealous.  I guess, here in Canada, things take bit longer.

Cheers.

Offline Peter Halle

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #67 on: October 24, 2013, 09:20 AM »
As in any prices there is the possibility of a hiccup.  I would suggest you call and check on the status.  This does not seem normal.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline GrinningShark

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #68 on: October 24, 2013, 11:24 AM »
Is it possible to get a replacement insert for the systainer?  When I got saw back, the insert was broken and the saw was not seated all the way into the insert and was kind of side ways.  Everything works fine with the saw, it cuts perfect and is square. Was excited to get it back.  Been traveling since I got it back, so this is the first time I've had a chance to ask.

Offline Peter Halle

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #69 on: October 24, 2013, 12:45 PM »
Is it possible to get a replacement insert for the systainer?  When I got saw back, the insert was broken and the saw was not seated all the way into the insert and was kind of side ways.  Everything works fine with the saw, it cuts perfect and is square. Was excited to get it back.  Been traveling since I got it back, so this is the first time I've had a chance to ask.

You might want to Contact Festool directly either thru email or phone.  I know that Shane tries to read most posts but it could get missed here.

Just a suggestion.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline RL

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #70 on: October 24, 2013, 01:12 PM »
I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.

If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.

I am very satisfied with this and the company!

Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.

Got it back in 1 week?  Wow, this is indeed very impressive.

In my case… registered online, waited a week, called, waited a day, called again, straightened the label issue.  Sent my TS 55 (over 2 weeks since they got it) and… still waiting.

Don’t get me wrong, I am not complaining and do realize that eventually I’ll get it back.  I am just soooo jealous.  I guess, here in Canada, things take bit longer.

Cheers.


I was in a similar position until yesterday. I had waited a while for my saw to be returned- Festool received it on October 7th- much longer than the replies on this forum would suggest. I called Festool to check everything was ok, and it appears there is some delay with the Canadian saws, so they are sending me a new one. I didn't mind as my saw was next to new anyway but good on them to do the fastest thing possible. I can recut my guide rail strips if I have to.

I suggest you give them a call.

I am guessing there will be quite a few saws in the next refurbished sale if they are sending out new ones to replace some recalled ones.

Offline DeKoy

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #71 on: October 25, 2013, 12:51 PM »
Took your advise and contacted Festool directly to check on the status.  Turns out there was a hiccup (most likely my fault).  Nevertheless I wasn’t blamed and I’ll be getting a new one as well. 
Superb customer service!!!

Me so happy  ;D

Offline firtree

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #72 on: October 25, 2013, 03:05 PM »
The turnaround time for my saw was about ten days.  It was better than I expected.  When I saw that an exchange for a more expensive ts75 was available It seemed like an excellent deal.  But I wanted to stay with the lighter saw.  I did hope they might include an extra blade or piece of track with the repair for the trouble of returning the ts55 for repair.  That would have been less expensive for Festool than the upgrade to the ts75.  It would make this recall a bit more equitable.   

Offline fin

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #73 on: January 08, 2014, 02:46 PM »
only just noticed this...

i bought a ts55 req in september last year. has anyone in the uk had a problem? ive only used mine a few times as yet. been on a loft conversion since november so havent had a reason to bring it out since october time.


Offline joiner1970

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Re: Re: Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #74 on: January 08, 2014, 05:01 PM »
only just noticed this...

i bought a ts55 req in september last year. has anyone in the uk had a problem? ive only used mine a few times as yet. been on a loft conversion since november so havent had a reason to bring it out since october time.

So far it looks to be a US problem, not heard of anyone in the UK having the problem

Offline Andrewt49

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #75 on: April 09, 2014, 07:53 PM »
Was using my TS 55 REQ over the weekend and noted that the saw was getting stuck on the return. Thought it was something i was doing. Must admit it did cross my mind that this was a safety issue, but got on with the project.

It was only when i logged onto the FOG site today that I saw this.

Just to echo others comments. This is a great site with really constructive and generous contributors.

Anyway have just emailed Festool Australia to find out what to do.

Offline Kev

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #76 on: April 09, 2014, 09:39 PM »
Was using my TS 55 REQ over the weekend and noted that the saw was getting stuck on the return. Thought it was something i was doing. Must admit it did cross my mind that this was a safety issue, but got on with the project.

It was only when i logged onto the FOG site today that I saw this.

Just to echo others comments. This is a great site with really constructive and generous contributors.

Anyway have just emailed Festool Australia to find out what to do.

It wasn't a recall in Australia. If it's causing you trouble just take it to your dealer.

Offline Andrewt49

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #77 on: April 10, 2014, 06:17 PM »
Festool Australia responded same day with Australia Post prepaid label.
TS 55 dispatched the same day.

As for my local dealer - the less said the better.
Unlike Festool, customer service is not their top priority.

Now to wait to see what the diagnosis is.

Offline hallis

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #78 on: March 16, 2015, 04:14 AM »
I am experiencing this problem with my TS55 as well. I bought this one form a dealer in the UK. I "solved" the problem...


Edited to remove non-qualified repair - Shane
« Last Edit: March 16, 2015, 05:06 AM by Shane Holland »

Offline Festool USA

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #79 on: March 16, 2015, 05:05 AM »
I am experiencing this problem with my TS55 as well. I bought this one form a dealer in the UK. I "solved" the problem...

That is not a proper solution. Please discontinue use of the tool and return it to Festool for repair.






EDIT> fixed quote box  [big grin]
« Last Edit: March 16, 2015, 09:48 AM by SRSemenza »

Offline hallis

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #80 on: March 16, 2015, 07:42 AM »
Since I bought the saw in a different country than I live, I have to pay for the repair myself. I rather use that money for something else.

Offline Peter Halle

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #81 on: March 16, 2015, 08:20 AM »
Since I bought the saw in a different country than I live, I have to pay for the repair myself. I rather use that money for something else.

I would still suggest that you contact Festool in your local country.  Safety issues are important to have addressed and I would be surprised if Festool dd not make a exception to the rule for safety issues.  Of course I am not speaking directly for Festool.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline Holmz

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #82 on: May 20, 2015, 05:57 AM »
Since I bought the saw in a different country than I live, I have to pay for the repair myself. I rather use that money for something else.

People like to make a big deal about the customer service.

Looks like you were not part of the "voluntarily recalling" program.

Dear Customer:

Festool USA ("Festool") in cooperation with the U.S. Consumer Product Safety Commission and Health Canada is voluntarily recalling the TS 55 REQ Plunge Cut Circular Saw.
...
Shane


However your example, and Ostep's 1010 router, do not make for good press.
It certainly helped my decision towards the MT55

Luckily my CT-26 was repaired, so I guess it depends.
Knocking on wood that the Domino holds up.

Offline demographic

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #83 on: February 06, 2016, 07:49 AM »
I understand that this recall is only for the US/Canada models and am wondering what parts are different to the ones in the UK models to make the UK models better?

Or is it that they are just more concerned about liability in the lawyer filled US market?

Can anyone point me to the different part numbers on the UK models please?

Offline pjcoop

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #84 on: June 20, 2016, 09:08 PM »
I actually have this saw and received the recall notice but at the time it worked for me and I was really busy so I never sent my saw in. Here we are 3 years later and every once and a while my saw does stick down like what the recall is trying to fix.
Is this recall still active or am I too late.

Offline grbmds

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #85 on: June 20, 2016, 09:52 PM »
I actually have this saw and received the recall notice but at the time it worked for me and I was really busy so I never sent my saw in. Here we are 3 years later and every once and a while my saw does stick down like what the recall is trying to fix.
Is this recall still active or am I too late.
@pjcoop I would call Festool Service. I doubt anyone can answer your question except Service, but I really doubt there would be a problem performing the recall work on your saw. Festool Service has always been responsive to me. This would be true especially if the saw is still under the 3-year warranty. Beyond that 3 years, there might be charges for work that would not be related to the recall if needed.
Randy

Offline ishmael25

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Re: Important Product Safety Recall Notice - TS 55 REQ
« Reply #86 on: August 01, 2016, 09:19 PM »
I actually have this saw and received the recall notice but at the time it worked for me and I was really busy so I never sent my saw in. Here we are 3 years later and every once and a while my saw does stick down like what the recall is trying to fix.
Is this recall still active or am I too late.
@pjcoop I would call Festool Service. I doubt anyone can answer your question except Service, but I really doubt there would be a problem performing the recall work on your saw. Festool Service has always been responsive to me. This would be true especially if the saw is still under the 3-year warranty. Beyond that 3 years, there might be charges for work that would not be related to the recall if needed.

I too was delayed in calling.  Called them up today, gave them my serial number, and they told me to fill out the form online.  I did... Received my UPS label tonight.  Saw will go out via UPS tomorrow.  They quoted me 2-3 days turn time once they receive the saw. [big grin]

And people wonder what separates Festool from the other "Manufacturers" (Brand Managers).

Offline KimmerDude

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The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.


Offline SRSemenza

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The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.

Hi,

  Welcome to the forum.

       I see that there are hours  listed to call during ........ could that be it?

        www.festoolusa.com/recall or call us toll-free at 1-855-784-9727 between 8 a.m. to 5 p.m. EST Monday through Friday.

Seth

Offline SRSemenza

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The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.

Hi,

  Welcome to the forum.

       I see that there are hours  listed to call during ........ could that be it?

        www.festoolusa.com/recall or call us toll-free at 1-855-784-9727 between 8 a.m. to 5 p.m. EST Monday through Friday.

Seth


Nope , that's not it ..... just tried it.

Seth