I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.
If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.
I am very satisfied with this and the company!
Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.
Got it back in 1 week? Wow, this is indeed very impressive.
In my case… registered online, waited a week, called, waited a day, called again, straightened the label issue. Sent my TS 55 (over 2 weeks since they got it) and… still waiting.
Don’t get me wrong, I am not complaining and do realize that eventually I’ll get it back. I am just soooo jealous. I guess, here in Canada, things take bit longer.