Author Topic: Recall On 55REQ...  (Read 40705 times)

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Offline Joseph C

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Recall On 55REQ...
« Reply #30 on: July 13, 2013, 10:52 AM »
The reason I opted for the 75 is that I cannot be without a TS. It wasn't in my cards to have the 75 right now but I have no choice as there isn't a fix yet.

That's my situation in a nutshell. Really didn't want a 75 due to the extra weight but need a track saw regardless.

You might find, after using the 75 for a while, that the extra power and cutting depth comes in really handy!
TS75, OF1010, PS300, Domino500, MFT/3, CT22 + WCR, CT MIDI, RS2e, RO150, ETS150, DS400, RO90, Grex 2" micropinner (festool green), and packing everything else into systainers, too.

Offline David Gibson

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Recall On 55REQ...
« Reply #31 on: July 13, 2013, 04:15 PM »



Hi David,

Welcome to the FOG!  [smile]

This is Festool , there is no dust to settle  [wink]


Seth
[/quote]




Thanks for the welcome everyone, I have no doubt all will be handled very professionally. Four Festool purchases within the last two months and very pleased with all of them .  David
Do the right thing,the right way ,for the right reason. DWG

Online DrD

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Recall On 55REQ...
« Reply #32 on: July 13, 2013, 07:58 PM »
Just found this thread.  Called the Festool number, but, they're not open on weekend.  So, for those opting for the 75, is it straight up swap-out, or does it cost?  I have too many guide rails to switch to another brand, and I really cannot be without a saw for an undetermined period of time.
Thanks for any info.
DrD
Dr.D

Kapex, Best Fence System, Delta Mobile Stand, TS75, PSB300, OF1400, OF1010, LR32 Systainer, CT26, Workshop Kit, DF500, Domino Assortment Systainer, Domiplate, EHL-65, RAS115, ETS150/3, RS-2, RO 150, Hand Sanding Block Set, SysLite, MTF/3 x 2, FS 800/2, FS 1080/2, FS 1400/2, FS 1400/2-LR32, FS 1900/2, Parallel Guide Set, Qwas Dogs, Qwas Square, Anderson Square

Offline Vi_k

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Recall On 55REQ...
« Reply #33 on: July 13, 2013, 08:05 PM »
Bummer about the 55REQ, I feel for those who have to deal with a recall. That totally blows but Festool does things proper and the offers are the right solution to the problem IMHO.

I decided to get a TS75 instead of a 55REQ and am extremely happy with the saw. It really isn't that heavy or big and does a terrific job through 1¼" MDF and ¾" Plexi and 2¾" Oak.

My move would be take the upgrade and go bigger.

Have a good one,

Vi_k





 
C-15 Set, TS-75 EQ, CT-36 E, 495383, OF-2200, PS-420, 497709

Offline Paul G

  • Posts: 1754
Recall On 55REQ...
« Reply #34 on: July 13, 2013, 08:41 PM »
Just found this thread.  Called the Festool number, but, they're not open on weekend.  So, for those opting for the 75, is it straight up swap-out, or does it cost?  I have too many guide rails to switch to another brand, and I really cannot be without a saw for an undetermined period of time.
Thanks for any info.
DrD

Straight swap. My 'cost' is in buying additional new blades for the larger saw.
+1

Offline Paul G

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Recall On 55REQ...
« Reply #35 on: July 13, 2013, 08:52 PM »
The reason I opted for the 75 is that I cannot be without a TS. It wasn't in my cards to have the 75 right now but I have no choice as there isn't a fix yet.

That's my situation in a nutshell. Really didn't want a 75 due to the extra weight but need a track saw regardless.

You might find, after using the 75 for a while, that the extra power and cutting depth comes in really handy!

I understand, eventually a situation will arise when I'm glad to now have a 75. Until then I'll adapt fine, the blades aren't costing too much more. But its systainer is taaaallllll lol
« Last Edit: July 14, 2013, 12:08 AM by Paul G »
+1

Offline Nick Jarrell

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Recall On 55REQ...
« Reply #36 on: July 13, 2013, 10:43 PM »
I purchased the 55REQ a couple months ago and noticed the catch in the plunge mechanism on the release. I had to play with the plunge action a little to get it to return to the home position. I talked to the dealer that I bought it from and they weren't aware of any issues at the time. Unfortunately, I had to use the saw a couple times since and haven't had any issues. I've been extremely happy with it so far, but I will be watching this thread to see what happens with the recall.

Recall On 55REQ...
« Reply #37 on: July 14, 2013, 01:34 AM »
How come when I talk to my festool dealer I'm more knowledgable about festool products,promotions,vouchers,recalls,etc..? I talked with my dealer today and they were pretty much clueless. They must have not got the memo.

Offline Kev

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Recall On 55REQ...
« Reply #38 on: July 14, 2013, 04:47 AM »
How come when I talk to my festool dealer I'm more knowledgable about festool products,promotions,vouchers,recalls,etc..? I talked with my dealer today and they were pretty much clueless. They must have not got the memo.

Find a new dealer - there's no excuse for ignorance when it comes to the products you sell and should support. I'd imagine the direction of his advice is directly related to profit and nothing else!

Offline darita

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Recall On 55REQ...
« Reply #39 on: July 14, 2013, 10:17 AM »
Unfortunately, my retailer and most of his help are equally ignorant when it comes to Festool.  I'm not sure why, because they seem to know a bit about everything else in the store, but when it comes to Festool, they all have to refer to their Festool catalog, whenever I ask a question.  That said, they are the ones that alerted me to the recall.  I'm sure your retailer was notified...whether or not he/she chose to spread the word to his people, is another thing.

Online Alan m

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Recall On 55REQ...
« Reply #40 on: July 14, 2013, 11:17 AM »
Is this a north america issue only or is it worldwide issue
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)

Offline builderbob

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Recall On 55REQ...
« Reply #41 on: July 14, 2013, 11:24 AM »
I believe it's North America (including Canada)
Kapex, TS55, CMS GE, Carvex 420, Domino DF500, MFK 700, OF 2200, OF 1400, OF 1010, EHL65, RAS 115, RTS 400, RO150, ETS 150/3, ETS 125, CT 22 (2), CXS (2), C-15+3, T-12+3, PSB 300 & more MFT's than i can count!

Online DrD

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Recall On 55REQ...
« Reply #42 on: July 14, 2013, 11:42 AM »
If it is NA only, that poses an interesting scenario.  Other than electronics (US voltages, phases, etc) which affects the motor, aren't the remaining features/design elements the same world-wide?  If it works in other places, what changed in the NA model?  Just asking, as root cause analysis is an area in which I have some experience.

DrD
Dr.D

Kapex, Best Fence System, Delta Mobile Stand, TS75, PSB300, OF1400, OF1010, LR32 Systainer, CT26, Workshop Kit, DF500, Domino Assortment Systainer, Domiplate, EHL-65, RAS115, ETS150/3, RS-2, RO 150, Hand Sanding Block Set, SysLite, MTF/3 x 2, FS 800/2, FS 1080/2, FS 1400/2, FS 1400/2-LR32, FS 1900/2, Parallel Guide Set, Qwas Dogs, Qwas Square, Anderson Square

Offline Brice Burrell

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Recall On 55REQ...
« Reply #43 on: July 14, 2013, 12:46 PM »
If it is NA only, that poses an interesting scenario.  Other than electronics (US voltages, phases, etc) which affects the motor, aren't the remaining features/design elements the same world-wide?  If it works in other places, what changed in the NA model?  Just asking, as root cause analysis is an area in which I have some experience.

DrD

Well, when they set up the factory to (mass) produce tools for N. America it is a year or more later than the first production run that the rest of the world got.  I assume they then make tweaks to the tools and/or production for the N. American run.  Maybe they don't always get the tweaks right....
Check out my new blog, The Green and Dark Blue Blog.

Offline Peter Halle

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Recall On 55REQ...
« Reply #44 on: July 14, 2013, 12:50 PM »
If it is NA only, that poses an interesting scenario.  Other than electronics (US voltages, phases, etc) which affects the motor, aren't the remaining features/design elements the same world-wide?  If it works in other places, what changed in the NA model?  Just asking, as root cause analysis is an area in which I have some experience.

DrD

As you noted the recall doesn't involve the electronics but rather the plunge mechanism.  It could have been a component supplier issue with a batch of parts that coincided with an assembly line changeover to production of NA models.

Just an uneducated guess on my end.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline Ideal Homes

  • Posts: 9
Recall On 55REQ...
« Reply #45 on: July 14, 2013, 02:17 PM »
First off a big hello to the FOG from sunny London.

New to FOG and pretty new to festool in general. Having read through
the thread I thought I would add my experience with the ts55r.
Purchased mine in march of this year and also experienced the problem with the blade not retracting.
I sent it back to Festool who had it for a month after which it was returned to me. The problem has been corrected
But I found that when plunging it seems to catch in a small notch at around the 25- 30mm mark, my dealer after inspecting it was of the same opinion and suggests I send it back again.
So I'm thinking maybe its not only North American models that are affected.

I'd like to take this opportunity to thank all the contributors on this site,
Your help and direction have proved invaluable to a novice like me.

Regards
Mo
TS55r, CXS, T18+3 SET,BHC 18, PD20/4, PSB420, OF1010, OF1400, DF500 SET,RO 90, RO 150, ETS EC 150/3, CTL MIDI, DWC 18-2400, CTL22e+BOOM ARM, CTL26e, MFT3, TP120, KAL x 3, FS1400 guide rails x 2, centrotec 07 set, 800 guide rail, trade cleaning set, 2 sys tote boxes, sys mft, guide rail accessory set, 3 sys mini's, sys tool box, Plexiglass routing aid.

Offline Peter Parfitt

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Recall On 55REQ...
« Reply #46 on: July 14, 2013, 02:33 PM »
Welcome to the FOG Mo - you must be sweltering in London - it is over 30 degrees C down here near Stonehenge.

I have the TS55R but use it in a CMS Unit. When I tested it before CMSing it I had no problems. I have every confidence that Festool will sort this out speedily and in a very professional way.

Peter

Offline GhostFist

  • Posts: 1547
Recall On 55REQ...
« Reply #47 on: July 14, 2013, 02:41 PM »
My concern is this, with festoon increasing its marketing presence and availability here in north America, is quality control going to suffer as a result of increased demand? Will festoon be outsourcing more components to keep up with demand? I think its to be expected, that there will be some manufacturing bugs on the first run of any product, but with hard launches such as the ts55r will public opinion of festoon "quality" be damaged?

Offline Ideal Homes

  • Posts: 9
Recall On 55REQ...
« Reply #48 on: July 14, 2013, 02:44 PM »
Hi Peter,

Thank you for the welcome, I also have no doubt Festool will put things right.
I had a few problems with recent purchases but things were put right at the first opportunity,
Best customer service I've come across by far.

P.s  excellent videos Peter keep up the good work.

Regards
Mo
TS55r, CXS, T18+3 SET,BHC 18, PD20/4, PSB420, OF1010, OF1400, DF500 SET,RO 90, RO 150, ETS EC 150/3, CTL MIDI, DWC 18-2400, CTL22e+BOOM ARM, CTL26e, MFT3, TP120, KAL x 3, FS1400 guide rails x 2, centrotec 07 set, 800 guide rail, trade cleaning set, 2 sys tote boxes, sys mft, guide rail accessory set, 3 sys mini's, sys tool box, Plexiglass routing aid.

Offline Festoolfootstool

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Recall On 55REQ...
« Reply #49 on: July 14, 2013, 02:59 PM »
Welcome to the FOG Mo - you must be sweltering in London - it is over 30 degrees C down here near Stonehenge.

I have the TS55R but use it in a CMS Unit. When I tested it before CMSing it I had no problems. I have every confidence that Festool will sort this out speedily and in a very professional way.

Peter


What just like they did with the ps400 ? [wink]
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline Paul G

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Recall On 55REQ...
« Reply #50 on: July 14, 2013, 05:59 PM »
Welcome to the FOG Mo - you must be sweltering in London - it is over 30 degrees C down here near Stonehenge.

Had to look up 30C and got a chuckle, thats 86F. The other week we hit 110F (43C) and the overnight low was just below 30C  [big grin] I guess it's all about what you're used to.

/sidetrack
+1

Offline JSlay

  • Posts: 3
Recall On 55REQ...
« Reply #51 on: July 14, 2013, 09:50 PM »
Hello All, Sorry in Advance!!!!
 Usually just read the forum & buy the tools, But, When calling Festool for a part for the MFT/3,stated bought saw/table and was notified about recalling the TS 55 due to blade not returning to safe position (possible) after cut, I just got my saw last month and was very bummed out! I was told I could:
       1. Return the  TS 55 saw (keep guide)TS 75 Eq  given even exchange
          (which I did,not to happy though!) shipped it already
       2. Return the TS 55 for full refund (go back to makita?) NO
       3. Send TS55 in for repair  YES! BUT>>>
(when i asked how long, unknown due to  Consumer  protection agency aproves the fix,redesign and it is acted out.)
Due to not sending warrenty in to company they really dont know who has them
maybee the Ben Moore store would? So it would be hard to notify anyone.
Sorry to be the bearer of Really Crappy News (for me anyway!)
Thanks for all the great info on the TS75 Splinter Gaurd modification
especially due to the fact I will be using a TS75 to cut 1/4 inch -1/2 inch veneer now!

Online SRSemenza

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Recall On 55REQ...
« Reply #52 on: July 14, 2013, 09:54 PM »
Hi,


Welcome to the FOG!  [smile]

Here is another thread on the TS55 problem.

TS55  info


Seth
« Last Edit: July 15, 2013, 10:05 AM by SRSemenza »

Offline ccarrolladams

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Recall On 55REQ...
« Reply #53 on: July 14, 2013, 10:10 PM »
Just to clarify, the Festool USA recall is limited to the TS55REQ 110v recently released in North America.

The older TS55EQ are not subject to recall.

As a mater of fact both of the new TS55REQ I have received are working fine, but out of caution they are in their Systainers in my shop's tool crib. Until cleared for use none of my employees will use them. Fortunately I already owned more than enough TS55EQ, all of which are working to factory-new specs.

Offline JSlay

  • Posts: 3
Recall On 55REQ...
« Reply #54 on: July 14, 2013, 10:18 PM »
Thanks for the link, I pray I sent The TS 55 Back for Re-inspection, although after asking if/how long it would be before getting it back...unknown.
Thats why they offered the TS 75 Even exchange, this unfortunately may take some time, Thanks Kindly for the Welcome to the site!! J. I will call and request to have a repair order put on the saw i shipped back and to be notified when repair will be performed or sucessful inspection! (please God!!!) And  Update You folks!
It figures Id find a compact saw like this....only to have it recalled! hope it all works out O.k. in the end for Us & Festool (Im usually lucky at being unlucky)

Offline elimelech12

  • Posts: 376
Recall On 55REQ...
« Reply #55 on: July 14, 2013, 10:30 PM »
Thanks for the heads up. This sucks being I just sold my EQ in order to buy the REQ. I personally haven't had a problem but I must thank festool for being proactive. I wouldn't expect any less from them!
Sold my tools but kept a few Fes-tools...just in case.

Offline PaulMarcel

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Recall On 55REQ...
« Reply #56 on: July 14, 2013, 11:12 PM »
Welcome to the FOG Mo - you must be sweltering in London - it is over 30 degrees C down here near Stonehenge.

Had to look up 30C and got a chuckle, thats 86F. The other week we hit 110F (43C) and the overnight low was just below 30C  [big grin] I guess it's all about what you're used to.

/sidetrack

Until you've grounded flights due to heat, you haven't had heat.  Happened in '96 when we hit 121ºF for the first time ever; some approved charts for flights were only printed up to 118º so the flights had to be diverted.  Runways were extended, charts printed to (I believe) 125ºF, but it happened again this year when we exceeded 120ºF for two days in a row for certain new planes that again had charts to 118ºF.  Dunno why they stop there; in '10, I hiked the Grand Canyon rim-to-rim; it was 118º at the bottom. The two bottles of wine in my backpack were very nearly Madeira by the time we hit Phantom Ranch (a lodge at the bottom).

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Offline Untidy Shop

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Recall On 55REQ...
« Reply #57 on: July 15, 2013, 12:18 AM »
Welcome to the FOG Mo - you must be sweltering in London - it is over 30 degrees C down here near Stonehenge.

Had to look up 30C and got a chuckle, thats 86F. The other week we hit 110F (43C) and the overnight low was just below 30C  [big grin] I guess it's all about what you're used to.

/sidetrack

Until you've grounded flights due to heat, you haven't had heat.  Happened in '96 when we hit 121ºF for the first time ever; some approved charts for flights were only printed up to 118º so the flights had to be diverted.  Runways were extended, charts printed to (I believe) 125ºF, but it happened again this year when we exceeded 120ºF for two days in a row for certain new planes that again had charts to 118ºF.  Dunno why they stop there; in '10, I hiked the Grand Canyon rim-to-rim; it was 118º at the bottom. The two bottles of wine in my backpack were very nearly Madeira by the time we hit Phantom Ranch (a lodge at the bottom).









Its winter here, but reading this I just can't wait for the southern Australian summer to return, endless lazy days of 40C plus with strong hot Nth winds blowing in from the northern deserts.  Just bliss!!

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Offline SittingElf

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Recall On 55REQ...
« Reply #58 on: July 15, 2013, 12:48 AM »
A few weeks ago, the temps hit 90 here in Germany during that heat wave.  The problem in Germany is that they have never heard of this invention called the "Air Conditioner"...except in cars.  So during the heat of the day, we climbed into the Beemer and went sightseeing for the day...just to keep relatively cool!  Sleeping lately in the house has been with portable fans set on High, and if there's no breeze, it's just simply hot.

Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Recall On 55REQ...
« Reply #59 on: July 15, 2013, 01:00 AM »
A few weeks ago, the temps hit 90 here in Germany during that heat wave.  The problem in Germany is that they have never heard of this invention called the "Air Conditioner"...except in cars.  So during the heat of the day, we climbed into the Beemer and went sightseeing for the day...just to keep relatively cool!  Sleeping lately in the house has been with portable fans set on High, and if there's no breeze, it's just simply hot.


its really hard to feel bad for you after seeing all those new & unavailable in n/a festools you recently bought. I hope the air conditioner in the Beemer stops working!   Sorry, just a little jealous .... The festool clock put me over the edge!