Festool Owners Group

FESTOOL DISCUSSIONS => Festool Tool Problems => TS 55 REQ Recall => Topic started by: DrD on July 16, 2013, 08:17 PM

Title: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: DrD on July 16, 2013, 08:17 PM
I'll try not to make this convoluted.  Responses to other posts re "Warranty Registration" state the warranty reg was done by the place where the tool was purchased.  If one takes option 2 offered with the TS 55 R issue, how does one get the warranty for the new TS 75?  This was not discussed during the telecon.  It should be noted that the young lady who handled my inquiry was polite, most helpful, and professional - kudos to the Festool Customer Service staff in Indiana.
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: Festool USA on July 16, 2013, 08:23 PM
A new tool, in this case the TS 75, will come with a 3 year warranty. There's no need to register the tool since its shipped directly from us. If you have further questions about the process, I'll have to ask you to call back on our toll free number, 1-855-784-9727.
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: DrD on July 16, 2013, 08:29 PM
Nope, no need to call back; you answered the question.  Thanks.
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: Guilliaume woodworks on July 17, 2013, 12:08 AM
I also am doing the t55 /t75 swap...after calling recall  # , I forgot to ask if the t75's are new or recons?  Anybody know?  It might change my decision.
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: DrD on July 17, 2013, 09:20 AM
I did ask, as that would effect my decision.  I was assured these were brand new saws, not reconditioned.  Got mine yesterday - a little heavier than the 55, but sweet!

DrD
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: woodworkers yorkshire on July 19, 2013, 08:17 AM
hello how do i register my new festool ts55 reqb can any one let me know please i live in the UK
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: Anders K on July 19, 2013, 08:48 AM
hello how do i register my new festool ts55 reqb can any one let me know please i live in the UK
Simple google search:
https://www.festool.co.uk/Service/all-inclusive/Pages/Register.aspx (https://www.festool.co.uk/Service/all-inclusive/Pages/Register.aspx)
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: woodworkers yorkshire on July 19, 2013, 10:06 AM
Thank you Anders K  [thumbs up] [thumbs up]
Title: Re: Registering warranty on TS 75 swap-out in TS 55 R recall
Post by: SRSemenza on October 02, 2013, 10:47 AM
We are redirecting all new posts regarding the recall to this one thread ........... TS55REQ Recall (http://festoolownersgroup.com/ts-55-req-recall/important-product-safety-recall-notice-ts-55-req/)

Please use that thread for all new posts on the topic.



Seth