Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Centrotec Installers set - why won't Festool USA order some in????????  (Read 4402 times)

0 Members and 1 Guest are viewing this topic.

Offline daddyscott2001

  • Posts: 8
I sent an email via the Festool website and got the canned response of "its a limited availability item".  What gives me great consternation is why this and other items which wouldn't be subject to the safety requirements (table saw conversion for the TS series) couldn't be regularly imported and offered? 

It is a box of drill bits for pete's sake!!!!!!!!!

I am in need of new countersinks and really like the design of the Festool.  But at the individual price point, the installers set is a great value (in my opinion) versus buying the individual parts and pieces and the systainer.


So, Festool US, what gives????  We aren't allowed to order from overseas, where these are a regularly available item.  I don't want to pay the outrageous EBAY prices - kind of negates the value of the set.  This makes NO sense.

Please give me a legitimate answer why Festool US won't offer a box of drill bits that the rest of the world can buy?

Thank you in advance.

Scott

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Shane Holland

  • Festool Dealer
  • *
  • Posts: 10677
    • The Tool Nut's Festool Store
The bits in the US version are specific to applications in the US market. It's not the exact same set sold in the rest of the world. So, it has to be manufactured in batches that are made specifically for FUSA.

That said, I agree that it should be a regular catalog item offered all the time.
Buy Festool Online" class="bbc_img
Fast, Free Shipping - Festool Trained Experts - Unparalleled Customer Service
Toolnut.com and FestoolProducts.com
877-866-5688

Offline daddyscott2001

  • Posts: 8
Thank you for the reply sir!  I was referencing the set that is currently listed on the Axeminster website 950896.  I see they have the metric drill bits, but it looks like everything else is the same.

Thank you again for your reply.  Could you send up the flag again to see if they will make it a regularly available item?

Offline elfick

  • Posts: 530
Simple solution for Festool...
For tems like this that are available all the time in the rest of the world they should just allow retailers to ship worldwide.

Online RKA

  • Posts: 1747
Unfortunately it's short-sighted thinking IMNSHO.  If you're going to sell a tool, sell the accessories that go with it.  But there is an accountant that says...they don't move, we can sell 100 tracksaws for every one of this widget, it just takes up space in warehouses and retailer's shelves.  I certainly understand why smaller retailers can't afford this, but in the interests of serving customers better, Festool should at least stock them and refresh yearly to provide customers with everything they need to make their tools functional. 

That said, amazon is making it easier to get things from overseas and shipping is usually reasonable.  Some UK sellers are also willing to ship despite Festool's absurd policies.  It takes a little digging and if you find a retailer, don't post it here or Festool may put an end to it.
-Raj

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8429
    • Festool USA
We know that many people want the Centrotec set to be a permanent item, and we hope that it can be at some point. We're always glad when we hear that we're getting more of them, and hopefully it can eventually become part of our permanent catalog.

Offline daddyscott2001

  • Posts: 8
We know that many people want the Centrotec set to be a permanent item, and we hope that it can be at some point. We're always glad when we hear that we're getting more of them, and hopefully it can eventually become part of our permanent catalog.

Thank you.  I guess I will keep waiting to buy those new countersinks.  With my luck, as soon as I bought them, the set would be available!   ;D

Offline Bert Vanderveen

  • Posts: 542
@daddyscott2001  -- Maybe some form of consolation: there are a lot of tools and accessories made in the USA that are unavailable in the rest of the world (or at outrageous prices), eg the Centrotec-compatible countersink bits made by Snappy Tools. I tried ordering them today & even with a US-based forwarding address it is impossible to conclude ordering because the billing address of my credit card is not in the US. Go figure — dollars are less green over here in Europe, it seems.

Okay, rant over.
Cheers, Bert Vanderveen

TS55 · TS55R · OF1010 · DF500 Mk2 · MFT/3 + TSB1-MW 1000 + VL + CMS TS55 + CMS PS300 + LA-CS 70/CMS · CTL Midi · RTS400 EQ · 2 x CXS Li 1,5 · T15+3 Li 4,2 · TI15 Impact Li 4,2 · Centrotec Sets 2008 + 2015 · PSB300 · LR32-SYS · RO150 · Kapex KS120 · 2 x MFK700 · RO90 · OFK700 · BS75 · OFK500 · OF2200 · CMS-GE … | Mirka 1230L P&C | Hammer A3 31 Silent Power · Hammer N4400 · Hammer HS950 (soon!) 

Offline DeformedTree

  • Posts: 582
The bits in the US version are specific to applications in the US market. It's not the exact same set sold in the rest of the world. So, it has to be manufactured in batches that are made specifically for FUSA.

That said, I agree that it should be a regular catalog item offered all the time.

So the problem is Festool just being dumb.  The answer is simple, sell the Global Set.  Why is festool making "Bits specific to the US".  If that means inch based stuff, just don't.  Stop trying to convert stuff to inches and so forth.   I'm not even sure what would need to be US specific. Best I can tell it's just a couple of brad point bits in fractional sizes.  Just sell us the metric drill bits. If someone is desperate for a fractional drill bit they can get one anyplace. Also looks like maybe some square drive is replaced with Pozi. Again that's an upgrade, we can get square drive stuff anyplace, but Pozi drive stuff is hard to find and yet is needed as lots of stuff use Pozi drive. I've bought whole bit sets in stores before just to get the 1 pozi I needed.   

It's easy to grab inch drills and such, it's more of a pain to find metric drills when you need them (nod to Menards for selling metric drills in stores), so just selling the metric set would be a benefit. Plus if your drilling holes for screws to go in, metric drills are really what you need anyways since most the screws folks would be using are really metric based screws anyway no matter what the packaging says.

If Festool really wants to offer Inch based sets too, fine, do that as well and folks have to accept limited availability. But just offer the global set too with availability all the time.

Offline DashZero

  • Posts: 100
I just ordered a Spax Systainer from Germany.  I have sympathy.

Offline Untidy Shop

  • Posts: 2744
Could no longer find it on the FESTOOL Aust. Site; although this could be as much about the sites organisation as the Sets availability down here. I did however find it at Sydney's Northern Abrasives - https://www.northernabrasives.com.au/festool-centrotec-assembly-package-sys-1-ce-sort

In searching the FESTOOL Aust site I come across another set (out of stock) that might be of interest to some, particularly stair and cabinet makers - https://www.festool.com.au/products/accessories-and-consumables/drilling-fastening/drill/drill-kits/gd-d10-staircase-drilling-system-set_768098

It will be Metric.

If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline mrB

  • Posts: 560
^^^what a rubbish answer from festool USA. We know, we wish etc.. Do these guys not have any clout with Germany? Selling the drills and not the bits is pretty rubbish service imho.

Sorry to be rude, but it's ridiculous.
« Last Edit: March 23, 2019, 04:35 AM by mrB »
there's nothing like the right tool for the job

Offline Bob D.

  • Posts: 1288
GD D10 Staircase Drilling System Set = $1889.00AU

Currently out of stock.

Where do I sign up for that, or is it only available on April 1st ? :-)
-----
It's a table saw, do you know where your fingers are?

Offline Gregor

  • Posts: 1333
I wonder why Festool (USA/Headquarter) dosn't offer their customers the option to just order any stuff not in regular stock but available in Europe.

I'm sure that quite some wouldn't have any problem to even pay upfront (or accept a reservation on a CC) to actually get certain stuff, even when it would take a month to ship it over and distribute to the local dealers for delivery/pickup. It can't be that hard to tell the mothership to put a pallet filled with $list_of_ordered_stuff into the next container headed for the states, especially when customers already have paid upfront for these items so the time they would occupy warehouse space would be the time it takes to pack the pallets for shipping to the dealers...

Looks like a classical case of management failure to me.

Offline Bert Vanderveen

  • Posts: 542
I wonder why Festool (USA/Headquarter) dosn't offer their customers the option to just order any stuff not in regular stock but available in Europe.
[…]
Looks like a classical case of management failure to me.

Well. I won’t pretend to know all of the ins and outs of the markets, but I think that compliance is a big part of the reason why some FS products are not available in the CUSA. Eg I noticed that stuff I 'import' from your side of the Atlantic comes with all kinds of disclaimers and legalese and special notices and warnings about a California Rule or whatever.
So – imagine some poor gal or guy at the FS HQ having to get all that sh*t sorted and added to the systainers that you want shipped to your country. It boggles the mind!
Cheers, Bert Vanderveen

TS55 · TS55R · OF1010 · DF500 Mk2 · MFT/3 + TSB1-MW 1000 + VL + CMS TS55 + CMS PS300 + LA-CS 70/CMS · CTL Midi · RTS400 EQ · 2 x CXS Li 1,5 · T15+3 Li 4,2 · TI15 Impact Li 4,2 · Centrotec Sets 2008 + 2015 · PSB300 · LR32-SYS · RO150 · Kapex KS120 · 2 x MFK700 · RO90 · OFK700 · BS75 · OFK500 · OF2200 · CMS-GE … | Mirka 1230L P&C | Hammer A3 31 Silent Power · Hammer N4400 · Hammer HS950 (soon!) 

Offline six-point socket II

  • Posts: 1034
  • aka @the_black_tie_diyer
Yes, the 1986 California Proposition 65.

https://en.wikipedia.org/wiki/1986_California_Proposition_65

Kind regards,
Oliver
Kind regards,
Oliver

Offline ScotF

  • Posts: 2677
Except they have sold various Centrotec sets before and most/many of the individual bits are available so no UL listing I am, aware of. My guess is it is an economic thing. Not enough demand to support a full time offering.
« Last Edit: March 24, 2019, 11:31 AM by ScotF »

Online Cheese

  • Posts: 6449
I wonder why Festool (USA/Headquarter) doesn't offer their customers the option to just order any stuff not in regular stock but available in Europe.

Well, I'll pile on this thread and add that while items available in Europe would be really nice   [smile]...worse yet is why can't we even purchase items that are available only in the US. I purchased the SYS-CE 2015 USA set that contains imperial brad point drills with Centrotec ends. I use the 3/16" size most often and decided to order an extra bit. I contacted Festool service and was told that the imperial bits were not a "serviceable item" so they were not available for sale.  [mad]

What happens if one is broken or lost? If it was me, everytime I opened the CE Systainer and saw the empty location I'd do the slow burn.  [mad] [mad] [mad]



Offline JimH2

  • Posts: 838
Yes, the 1986 California Proposition 65.

https://en.wikipedia.org/wiki/1986_California_Proposition_65

Kind regards,
Oliver

Look in the Abuse section of the Wikipedia entry to see how worthless this law has been to the consumer and to see that companies put the warning signs up "just in case" further reducing its benefits. CA is a will eventually self-implode under the weight of its overbearing government, taxes, and regulations.

Offline six-point socket II

  • Posts: 1034
  • aka @the_black_tie_diyer
Hi Jim,

I know/understand. But I’m not here for politics. ;) I only posted that for reference purposes, because I knew what Bert meant - and others from our side of the big pond might not.

Kind regards,
Oliver
Kind regards,
Oliver

Offline six-point socket II

  • Posts: 1034
  • aka @the_black_tie_diyer
I wonder why Festool (USA/Headquarter) doesn't offer their customers the option to just order any stuff not in regular stock but available in Europe.

Well, I'll pile on this thread and add that while items available in Europe would be really nice   [smile]...worse yet is why can't we even purchase items that are available only in the US. I purchased the SYS-CE 2015 USA set that contains imperial brad point drills with Centrotec ends. I use the 3/16" size most often and decided to order an extra bit. I contacted Festool service and was told that the imperial bits were not a "serviceable item" so they were not available for sale.  [mad]

What happens if one is broken or lost? If it was me, everytime I opened the CE Systainer and saw the empty location I'd do the slow burn.  [mad] [mad] [mad]

(Attachment Link)

Hi,

sadly it’s the same here for some of the content of the yearly/limited variations of these sets.

Kind regards,
Oliver
Kind regards,
Oliver

Offline jobsworth

  • Posts: 5838
  • Festool Baby.....
What I find very perplexing is that festool comes up with some amaing kits. Yet not only are the kits limited but we cant replace the items that are in it (as already been mentioned). I bought a very nice timber framing kit in the UK, it has nice arbor drills and forstner bits a very nice folding rule even a nice tape measure (different then the normal small black one) etc.

But If I use it and break any of the pieces I cannot replace them.

I think if Festool is going to offer these items in kit form they should be offered individually as well to be replaced.

Another thing I also find perplexing is why dosent festool offer the inserts?

We could ar least create our own installer kits to meet our own needs.

Face it we dont use alot of the items in a basic installer kit but if we could create our own custom one it would be alot more useful to us.

Much the same way some dealers made their own abrasive kits for the various sanders if the inserts were available and the items were available then dealers could create made to order kits for us.

 That would give us a lot more flexibility in what we buy and the ability to replace what we broke lost or worn out
« Last Edit: March 24, 2019, 11:10 AM by jobsworth »

Offline DynaGlide

  • Posts: 490
Personally I think centrotec is overrated. The bits still wobble. It's a solution looking for a problem. I do like having that little bit holder that Cheese has in his set. The Twinbox. It and the stubby metric Brad point bits Festool offers cover most of my needs.
Instagram @matts.garage

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 12038
  • MacGyver - My boy 2010 - 2019 RIP
I have never jumped on the bandwagon of the Centrotec.  Not because I don't believe it is better than other alternatives (I do think that is it great), but I see the purchase price as being one of diminishing returns.

I have the bit holders that have come with my three drills.  I have also purchased two of the 1/4" locking adaptors.  I only have one now one because I dropped one into a bed of ivy and after an hour of looking for it I gave up.  I have also purchased a set of Festool bits.

Beyond that I looked at my personal uses and have resorted to buying cheap bits and pieces in sets from the big box stores around Christmas and Fathers Day.

Hey, I am a cheap bit guy.  Heck, 25% of my bits end up in the washing machine anyway.  If I had a home based shop in my basement or garage I might be different.

BUT, I will never buy a Centrotec set again if the replacement parts are not available separately.

Peter

Offline DeformedTree

  • Posts: 582
I have never jumped on the bandwagon of the Centrotec.  Not because I don't believe it is better than other alternatives (I do think that is it great), but I see the purchase price as being one of diminishing returns.

BUT, I will never buy a Centrotec set again if the replacement parts are not available separately.


I don't have it either, I don't have any Festool drills.  I'm not sure on the benefits of it.  That said, I would be very annoyed if I couldn't buy replacement bits and parts.  They are consumables, and thus just like any other machine tool, you can (should be able too) buy individual bits/drills/etc to refill as needed.   This is a good example (like the systainer inserts too) of thing that even if Festool doesn't want to sell everything direct, some things they really need to have a simple web store for replacement parts, replacement consumables, misc objects, etc where folks can just go in and order up these stuff directly and easily.  No, having to call Festool, etc is not the answer, simple webstore for this sort of thing.

For sure though it makes no sense to try and make kits like this unique to countries.  People in N.A. want metric too,  someone in the UK might want some inch based stuff.  If Festool made tap and die sets or wrenches I wonder if they would only sell a Whitworth set in the UK, no option of unified inch or metric tools in the UK, and no one outside the UK could buy the Whitworth stuff (masochist outside the UK who like old British cars and bike are out of luck). "Sorry due to technical manufacturing difficulty in relabeling the spanners to Whitworth logic,  "the "BMC Re-Installer Set" will only be available during the week of the queens birthday when it falls in a leap year".  Would a wrench set sold in Germany have the spanners based on DIN hex head bolt sizes, not the ISO head sizes (17mm, 19mm, 22mm vs 16mm, 18mm, 21mm)?

For stuff outside of the scope of regulations (drill bits and such would have no issue, RoHS would be pretty much the only concern and it's global). There is little reason not to make available from all, or even have a global store.  And certainly you need to be able to sell piece parts.  I can buy tool sets for most things, and the same stores also sell parts in them individually too.  I think to some degree depending on the country it's the law.

This is the sort of thing that just causes people to pass on buying into it.


Offline Jaybolishes

  • Posts: 399
Is the kit overpriced? Definitely.  But do I regret buying it?  Heck no. It’s one of those things you buy once and enjoy forever.  To be truthful though I never would have bought it if I wasn’t working like a dog 60 hours a week making great money. I bought it as a gift to myself for busting my hide. That’s been the reason for all my festool purchases actually.  It’s so handy to have the set loaded with all the other bits I use and the systainer is always stacked with my c15, t18 and Csx systainers.  Having those 4 items always together has saved me oodles of time because I’m never missing something drill related and I always know where to find things. It’s over priced but I haven’t regretted buying it once.

Offline Bert Vanderveen

  • Posts: 542
I think this is true for all of the kits: a lot of the parts (maybe most of them) are not made by Festool, but sourced from different companies, made to order with some mods to brand them Festool.
If uniformity is not an issue one could get replacements for missing or defect items — which leaves the question: where? or from whom?

There are a lot of knowledgable people here, so we should be able to make a list of Kit Items and their Origins.
Who’s gonna be the first (I only know about the Zobo's & the Tape Ruler from BMI — but that one is not included in a kit…).
Cheers, Bert Vanderveen

TS55 · TS55R · OF1010 · DF500 Mk2 · MFT/3 + TSB1-MW 1000 + VL + CMS TS55 + CMS PS300 + LA-CS 70/CMS · CTL Midi · RTS400 EQ · 2 x CXS Li 1,5 · T15+3 Li 4,2 · TI15 Impact Li 4,2 · Centrotec Sets 2008 + 2015 · PSB300 · LR32-SYS · RO150 · Kapex KS120 · 2 x MFK700 · RO90 · OFK700 · BS75 · OFK500 · OF2200 · CMS-GE … | Mirka 1230L P&C | Hammer A3 31 Silent Power · Hammer N4400 · Hammer HS950 (soon!) 

Offline DeformedTree

  • Posts: 582
I think this is true for all of the kits: a lot of the parts (maybe most of them) are not made by Festool, but sourced from different companies, made to order with some mods to brand them Festool.
If uniformity is not an issue one could get replacements for missing or defect items — which leaves the question: where? or from whom?

There are a lot of knowledgeable people here, so we should be able to make a list of Kit Items and their Origins.
Who’s gonna be the first (I only know about the Zobo's & the Tape Ruler from BMI — but that one is not included in a kit…).

But that's the crux of the problem, they are proprietary. I think some limited outlets have done some reverse engineering or the patent ran out. Either way, they aren't standard in any way, so you can't just go buy them someplace else.  If they were, the problem wouldn't really be there (aside from region specific the kits).   Can you explain who BMI is, you mention them, but by the nature of the name it is "un-googlable".

Offline Frank-Jan

  • Posts: 1044
  • Dutch Canadian living in Belgium
Bmi website

They make the festool tape measure. I don't have one of those;
I do have a couple of their other products, a level with a fiberglass telescoping rod for measuring larger internal dimensions (have it for years, don't really like it, never use it, probably discontinued now) and their lay-flat tapemeasure (bmimeter, which I like a lot for drawing lines and marking inside cabinets)


Offline DeformedTree

  • Posts: 582
I thought you had said they made the Zobo's  looks like that might have just been the way it was written, not what you meant.   Their website still says 2013  [huh]

Offline Gunder

  • Posts: 22
I ordered the centrotec from Amazon.de when I was in Europe last. Wasnt cheap, but worth every cent. If they came available in N.A. again, I'd buy a second one in a heart beat, especially if it came with imperial bits.   The bits are actually not THAT much more then other bits if your are comparing them to other bits of similar quality. I.E. the driver bits are higher quality then PBSwiss.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Frank-Jan

  • Posts: 1044
  • Dutch Canadian living in Belgium

I thought you had said they made the Zobo's  looks like that might have just been the way it was written, not what you meant.   Their website still says 2013  [huh]
Sorry, just saw your reply (didn't subscribe to thread). Bert mentioned the zobo's and "the tape measure from BMI" in the same sentence; I just saw your remark that you couldn't find any info on BMI.

When I first saw the zobo drill systems, they where marketed under the protool name, and the centrotec versions didn't exist yet. Zobo is apparantly still part of TTS, but not sold under the festool brand, (only the centrotec drills are). Zobo-website