Author Topic: Does Festool Finally Care? Survey From Festool USA’s CEO  (Read 10918 times)

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Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #30 on: February 27, 2019, 09:22 PM »
I havent mentioned what I told them, so Ill mention it here. That they should have all the modules availale for the CMS in the USA. They should have more modules designed for the CMS, that they should have Inserts made that tools can be adopted to fit te CMS. Also CMS accessories like the side extension tables should be available in the US as they are not tools

They should give us the same bling here that they give in europe and not be so tiht about giving the bling out.

I suggested that they sell a HVLP turbine unit or a conversion gun designed that the CT can be used to power it.

They should up date some of their tools like te Kapex and give info about the accessories that are available for each tool.

Thats about all I remember

Offline kevinculle

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #31 on: February 27, 2019, 09:45 PM »
Huh, I told them their tools were overpriced and not a good value proposition.

Offline RJNeal

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #32 on: February 27, 2019, 09:50 PM »
I kinda went with jobsworth’sway.
Asking for more NAINA tools.
Rick
Have you walked your saw today?

Offline jimbo51

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #33 on: February 27, 2019, 11:18 PM »
In regard to recommending Festool, I mentioned that the Kapex fiasco undermined my faith in the company and that tools such as track saws had competition from other companies.

I forgot to do a wish list.

Offline DeformedTree

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #34 on: February 27, 2019, 11:26 PM »
I havent mentioned what I told them, so Ill mention it here. That they should have all the modules availale for the CMS in the USA. They should have more modules designed for the CMS, that they should have Inserts made that tools can be adopted to fit te CMS. Also CMS accessories like the side extension tables should be available in the US as they are not tools

They should give us the same bling here that they give in europe and not be so tiht about giving the bling out.


I didn't get a survey, but I will second this.  In general I think it's safe to say N.America wants to be treated like the rest of the world. Thus get tools like the CMS parts, get metric tools (again).  When you have people trying to figure out how to bring parts for CMS into the country, or how to find the metric parts to fix the tool, you shouldn't need a survey to figure that one out.

If a tool is a low volume tool that involves a lot of rework for the N.A. market, people can understand. Maybe even post something as to why, or tell folks what it would take to make it happen.  I don't think too many folks are under an illusion that everything can come this way.  But selling a CMS but only selling 1 module for it, and then trying to limit the usage of that module is the issue. I don't think there is much question there is a great deal of interest in it.

Offline Tinker

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #35 on: February 28, 2019, 03:33 AM »
I don't find the type of survey sent by Festool all that useful. While the person is certainly able to provide comments, the survey itself is very general and doesn't really delve into the specifics which are relevant to customer satisfaction and tool usage, nor their satisfaction or dissatisfaction with the tools. I certainly added some comments relevant to my experience with the tools, but I always feel that companies (and this is not just Festool) could do better with these surveys by structuring them to allow the user to pick at least several of his/her tools and answer questions about each with allowable comments for each also. If companies are interested in more than just a general approval or disapproval rating and are truly interested in getting user input based on actual experience, they would get that kind of information from this alternative kind of structure. I personally am satisfied overall with Festool quality and service. However, there are some things with most of the Festool tools I own that I think would make my "tool experience" better. The survey distributed doesn't really permit that kind of feedback. I give them credit for the attempt. I think it could have been much more valuable and customer oriented had it been something other than a general approval rating survey.

The vagueness of the search leads me to suspect it was a fishing expedition. They might go over the replies and develop a more specific set of questions later and address to more prevalent replies. I don't think this is the last questionnaire that is planned.
Tinker
Wayne H. Tinker

Offline Sparktrician

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #36 on: February 28, 2019, 08:03 AM »
The vagueness of the search leads me to suspect it was a fishing expedition. They might go over the replies and develop a more specific set of questions later and address to more prevalent replies. I don't think this is the last questionnaire that is planned.
Tinker

A questionnaire is by definition a fishing expedition with structure.   [smile]

I responded to the questionnaire with comments about the ongoing lack of a 20 amp power switch for the CMS that would allow the use of the OF 2200 in the CMS. 
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline etds4u

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #37 on: February 28, 2019, 12:52 PM »
I replied to the survey last night with request to come clean on Kapex issue/fix, and to bring back metric as no-cost option.

Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #38 on: February 28, 2019, 12:54 PM »
Since this is a new NA General manager, Its not unusual for them to survey their customer base.  But they still have to deal with Corporate. They look for simularities in the replies. Im sure the Kapex and the NAINA stuff will be the most concerns suggestions in the survey.

But remember Germany rules the roost. They have the ultimate decision on what to release to NA and not to release.

Offline RKA

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #39 on: February 28, 2019, 05:35 PM »
What's everybody got against fishing?   [tongue]
-Raj

Offline JimH2

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #40 on: February 28, 2019, 07:49 PM »
Since this is a new NA General manager, Its not unusual for them to survey their customer base.  But they still have to deal with Corporate. They look for simularities in the replies. Im sure the Kapex and the NAINA stuff will be the most concerns suggestions in the survey.

But remember Germany rules the roost. They have the ultimate decision on what to release to NA and not to release.
Complaining about NAINA items is really petty. Festool sells nearly every tool they make in the US. They are not keeping tools from US out of spite.

Offline Tinker

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #41 on: February 28, 2019, 08:48 PM »
What's everybody got against fishing?   [tongue]

In the case of this thread, nothing.  I think the fishing is just fine.  The catch is still the important part.
Wayne H. Tinker

Offline Brice Burrell

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #42 on: February 28, 2019, 09:43 PM »
Complaining about NAINA items is really petty. Festool sells nearly every tool they make in the US. They are not keeping tools from US out of spite.

No, we probably get somewhere between 1/2 to 2/3 of tools. 
Check out my new blog, The Green and Dark Blue Blog.

Offline DeformedTree

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #43 on: February 28, 2019, 09:48 PM »

Complaining about NAINA items is really petty. Festool sells nearly every tool they make in the US. They are not keeping tools from US out of spite.

Have you looked at how many tools Festool makes? There is a substantial portion of their portfolio they do not sell in N.A. 

Offline Svar

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #44 on: February 28, 2019, 10:03 PM »
Complaining about NAINA items is really petty. Festool sells nearly every tool they make in the US. They are not keeping tools from US out of spite.
No different than complaining about Kapex, hose ends, or anything else for that matter.

Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #45 on: February 28, 2019, 11:09 PM »
@JimH2

Who said anything about tools being with held out of spite?

 

Offline Alex

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #46 on: March 01, 2019, 01:42 AM »
If you say what kind of EU tools you'd like to see sold in north America, isn't that really useful information for Festool?

Offline DeformedTree

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #47 on: March 01, 2019, 02:58 AM »
If you say what kind of EU tools you'd like to see sold in north America, isn't that really useful information for Festool?

Maybe it's better to let Festool guess, spend money to bring them here, have tool not sell, try different tool, repeat till tool is found that does well, then discontinue tool.   [unsure].    Folks clearly stating what they want might feel like a trick.

I think some stuff is understood, like some of the more oddball tools that are 240V, especially if they haven't even made a 110V version for the UK, folks can sorta understand.  Or tools like the Belt Sanders which look nice and would be cool to have in the CMS with it's module. But since they don't use a size of belt sold in North America, it would mean either a redesign, or having to be the sole source of belts for it.  I'm guessing there are many tools that don't make it to other markets like Australia and such too. So I don't think folks expect 100% offerings.  But in general would think they could operate under the IKEA model where the exact same product is sold everywhere in the world, same packaging and all, except when it simply doesn't work for a particular country for one reason or another.  Even offering the 240V tools in North America on trial basis could be an option and if they later make a 110V version offer the 240V version buyers a nice discount on a 110V version if they want.  Skip some of the regulatory approvals and sell them "not for professional use/consumer use only" as a way to see how well something sells. People can't buy what is not sold.  Systems like the CMS have a lot of appeal, but when you only get one module, and then they add on a caveat that your not suppose to use 1 of the routers in it, it becomes a frustrating thing.  If Festool USA doesn't want to handle a tool, allow Festool UK to sell into the US.

Offline kevinculle

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #48 on: March 01, 2019, 08:26 AM »
Got an email this morning from Toolnut headlining "Smokin' New Tool Deals"...my first thought was a Kapex sale!!!

Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #49 on: March 01, 2019, 10:44 AM »
If you say what kind of EU tools you'd like to see sold in north America, isn't that really useful information for Festool?

good point Alex. I did, I specifically mentioned the CMS and suggested they come up with even ore modules for it or adapter plates so we could mount our own bench top tools to it.

Offline Flatsawn

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #50 on: April 02, 2019, 10:13 PM »
Got an email this morning from Toolnut headlining "Smokin' New Tool Deals"...my first thought was a Kapex sale!!!

My first thought was, a survey then a sale, sales must be down. They've hit our purchasing limit.

Offline Brice Burrell

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #51 on: April 05, 2019, 09:16 AM »
Did anyone that asked for a response hear back from Festool?
Check out my new blog, The Green and Dark Blue Blog.

Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #52 on: April 05, 2019, 11:22 AM »
Brice,

Going from memory, I think they axed that in the survey and i checked responded with a yes.

Offline Cheese

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #53 on: April 05, 2019, 11:37 AM »
Did anyone that asked for a response hear back from Festool?

I asked for a reply but have heard nothing.

How long ago was that?    I'll answer my own question here...Feb 27th.
« Last Edit: April 05, 2019, 11:41 AM by Cheese »

Offline neilc

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #54 on: April 05, 2019, 11:43 AM »
Did anyone that asked for a response hear back from Festool?

I asked for a reply but have heard nothing.

How long ago was that?

This thread was started Feb 27, so about 5-6 weeks back.  Probably too soon to expect any response if they are even following up. 

Offline Tinker

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #55 on: April 06, 2019, 04:45 AM »
As I recall (my memory might be a little oof) the question was "Do you expect a reply?".  Not "Would you like a reply?"
Being married to a German import for 53 years, I realize there can be problems with interpretation. My answer was "No"
Tinker
Wayne H. Tinker

Offline Cheese

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #56 on: April 06, 2019, 09:00 AM »
As I recall (my memory might be a little oof) the question was "Do you expect a reply?".  Not "Would you like a reply?"

You are correct Tinker... [smile]  ...so that kind of changes things.  [doh]

Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #57 on: April 06, 2019, 01:25 PM »
Its till to early to find out. they are prolly crunching numbers and going through the comments which will take quite a while to anaylise the data

Offline travisj

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #58 on: April 11, 2019, 12:40 PM »
I just received this today.


Sent from my iPhone using Tapatalk

Offline jobsworth

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Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #59 on: April 11, 2019, 12:50 PM »
I got the same email. It think its cool them asking for additional feed back. I bet they are amazed at not only the number of responses but the content of the responses.