Author Topic: Does Festool Finally Care? Survey From Festool USA’s CEO  (Read 10949 times)

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Offline Vondawg

  • Posts: 282
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #60 on: April 11, 2019, 01:13 PM »
Same email I got, as well .
There are no mistakes....just new designs.

Offline harry_

  • Posts: 1288
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #61 on: April 11, 2019, 01:24 PM »
I got that email today as well.
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline iamnothim

  • Posts: 1433
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #62 on: April 11, 2019, 01:29 PM »
I got the same email. It think its cool them asking for additional feed back. I bet they are amazed at not only the number of responses but the content of the responses.
I too received the letter.
I have no idea what Voluminous  feedback they are talking about “amazed” by the response???   Takes weeks to read. I was trying to find this incredible feedback but to no avail.
The best suggestion from this thread?  Hands-down better documentation. English documentation. Through all this I remain a huge festool fan.  For me nothing else comes Close
 
« Last Edit: April 11, 2019, 01:34 PM by iamnothim »
My reputation pre-deceases me.

Offline Tinker

  • Posts: 3717
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #63 on: April 11, 2019, 03:35 PM »
Gee! I was thinking the letter was a very personal reply just to me.
Tinker
Wayne H. Tinker

Offline Gregor

  • Posts: 1289
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #64 on: April 11, 2019, 04:08 PM »
Gee! I was thinking the letter was a very personal reply just to me.
That's the idea behind a carefully executed marketing campaign.

Apropros marketing: I can only recommend Bill Hicks on this particular topic for a gist in less than three minutes.

Offline iamnothim

  • Posts: 1433
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #65 on: April 11, 2019, 04:48 PM »
Gee! I was thinking the letter was a very personal reply just to me.
Tinker
Spot on!
Golf and dinner on the Festool yacht
My reputation pre-deceases me.

Offline leer

  • Posts: 262
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #66 on: April 11, 2019, 06:32 PM »
Got my reply today also.  I don’t recall everything I said, but I know I was generally complimentary.  I did blast them for the Kapex fiasco.  It was on my list to get, but no longer.  At least until the uncertainty is satisfactorily addressed.  Probably means a new model.  But I don’t want to be an early adopter. 

I think I also mentioned the track saw Imperial scale now being standard.  Mine is metric, and I’m used to it.  The saw should have interchangeable scales, let the user decide.
Lee

Offline jobsworth

  • Posts: 5800
  • Festool Baby.....
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #67 on: April 11, 2019, 06:59 PM »
Did anyone click on the link and make further comments?

 I mentioned the CMS modules again , suggested they create a jointer/planer for the CMS, asked bc TTS bought sawstop and saw stop came out with a router extension for the saw, are they going to design one so their routers can be mounted in it.

I also mentioned the bling we dont get, such as the tool, the swiss army knife, the olive wood lock blade knife, the pica pencil we dont get. I really dont understand why as we have the market here to buy those items.

I also mentioned why didnt festool update some of their accessories like the paralell guides. When they were first introduced they were state of the art. But now there are some many after market PGs that are easier to set up, just as or more accurate then theirs.  they should be updating their accessories.

Thats about all I remember I mentioned.
« Last Edit: April 11, 2019, 07:03 PM by jobsworth »

Offline Cheese

  • Posts: 6383
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #68 on: April 11, 2019, 10:08 PM »
Did anyone click on the link and make further comments?

I will tomorrow, I'll continue with my rant on the Kapex, but in a nice way  [smile]  and I'll bring up the continual need for the release of both metric and imperial tools in the states. I'll also suggest the reintroduction of aluminum cutting blades for their saws as it's not a hazard and it's really just an overarching position on Festool's part.  It would also be nice to have some of their router bits available in the US.


Offline jimbo51

  • Posts: 464
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #69 on: April 12, 2019, 07:46 AM »
I may re-rant a bit on Kapex.

A point I forgot the first time is to push for the impact driver. Have the really good impact drivers out there set up patent blocks that Festool cannot get around? What is the delay or has Festool given up on this market? Once I go to Dewalt for the impact driver, I will be on the slippery slope of going that route for other tools.

Offline rmhinden

  • Posts: 199
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #70 on: April 12, 2019, 10:53 AM »
Did anyone click on the link and make further comments?

I did.  My comments were for Festool to talk about problems with the Kapex, minimal manuals with tools and accessories, and ambiguous warranty on accessories.

Bob

Offline vkumar

  • Posts: 391
Re: Does Festool Finally Care? Survey From Festool USA’s CEO
« Reply #71 on: April 12, 2019, 08:28 PM »
I did the usual complaints about the Kapex, asked them to bring the entire CMS line, as well as the entire Festool line reminding them that that the US is the largest market for tools.
Vijay Kumar