Author Topic: Important Announcement  (Read 9215 times)

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Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #30 on: February 04, 2019, 07:11 PM »
Sorry to see you go and Best Wishes!
 
 Thanks Chris and to be honest -it's kind of bitter sweet not having that customer contact but like I mentioned I'll still be around - I'm going to still be selling the QWAS products.
Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #31 on: February 04, 2019, 07:12 PM »
Enjoy retirement Bob.

You got me started down the Festool road in October of 2007.

Thank you.

Chris

 Chris - that's a loooooooooong time on that road and hope you enjoyed the ride.
Former Festool  Dealer since 2002; user well before that!

Online Peter Halle

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Re: Important Announcement
« Reply #32 on: February 04, 2019, 07:18 PM »
@Bob Marino 

My heartfelt best wishes for you after stepping away.  Over the past 12 years you have been a dealer to me, a counselor, and a friend in addition to what you have brought to the FOG.

From the first time I contacted you (following advice given here) you always took the customer first approach that I learned when I first got into retailing.  You never pressured, you spent far too much time explaining things to a Festool junkie, and you didn't care about the time of day.

When I was ill you were there for me.

You are a class act and will always be!

(And you rock that plaid coat!)

Peter

Offline TSO Products

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Re: Important Announcement
« Reply #33 on: February 04, 2019, 07:49 PM »
as they say in Minnesota: "Holy Moly!"  - what a hard act to follow for those guys in St. Louis. You set the bar kind of high for them, didn't you?

Bob, the respect of your peers and customers in this business was earned the old fashioned way: sustained dedicated hard work!

Our very best wishes and a special thank you for being our first TSO dealer in the USA.

Hans, Eric and Tamara
TSOproducts.com

Home of the GRS-16 and GRS-16 PE  plus TPG Parallel Guide -  the MTR-18 Triangle - TDS-10 Dog Stop and GRC-12 Guide Rail Connector; Work Holding solutions plus AXMINSTER UJK in the USA

Online jobsworth

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Re: Important Announcement
« Reply #34 on: February 04, 2019, 07:59 PM »
Wow Bob, I must say I was shocked when I recieved your email. Youve been a very good dealer and friend. Ill miss our conversations. I wish you the best in your retirement. Now youll be able to take the vacations to the places youve wanted to go.

But be aware, Ive been retired for about a year half and Im busier now then i was when I was working making up for all the things I couldnt get done when I was working.

If by chance ya ever make it out west to SoCal plz let me know, I would be great seeing an chatting with you again.

Offline RL

  • Posts: 3040
Re: Important Announcement
« Reply #35 on: February 04, 2019, 08:39 PM »
Good luck with the future Bob! And thank you for the outstanding service over all the years. You and Tom Bellemare were the best dealers one could have hoped for as I built up my workshop over the years.

All the best,
Richard.

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #36 on: February 04, 2019, 09:24 PM »
@Bob Marino 

My heartfelt best wishes for you after stepping away.  Over the past 12 years you have been a dealer to me, a counselor, and a friend in addition to what you have brought to the FOG.

From the first time I contacted you (following advice given here) you always took the customer first approach that I learned when I first got into retailing.  You never pressured, you spent far too much time explaining things to a Festool junkie, and you didn't care about the time of day.

When I was ill you were there for me.

You are a class act and will always be!

(And you rock that plaid coat!)

Peter

 Pete, what can I say? I'm humbled and thankful for your friendship and kind words - and I still like that coat.

Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #37 on: February 04, 2019, 09:26 PM »
Wow Bob, I must say I was shocked when I recieved your email. Youve been a very good dealer and friend. Ill miss our conversations. I wish you the best in your retirement. Now youll be able to take the vacations to the places youve wanted to go.

But be aware, Ive been retired for about a year half and Im busier now then i was when I was working making up for all the things I couldnt get done when I was working.

If by chance ya ever make it out west to SoCal plz let me know, I would be great seeing an chatting with you again.

 Hey Ron. Thanks again and if I ever make it out west, I sure will give you a holler.

Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #38 on: February 04, 2019, 09:28 PM »
Good luck with the future Bob! And thank you for the outstanding service over all the years. You and Tom Bellemare were the best dealers one could have hoped for as I built up my workshop over the years.

All the best,
Richard.

 
Thanks Richard and Tom (RIP - dear friend) is still missed. He left us all way too soon.
Former Festool  Dealer since 2002; user well before that!

Offline duburban

  • Posts: 1041
Re: Important Announcement
« Reply #39 on: February 04, 2019, 09:37 PM »
I called you once (at least) like a maniac during the dreaded Festool Recon by dealer days...

I asked for a T18 drill and an MFK700 both at the 30% discounts range. They had just posted it, I felt like I won a lottery or something.

You took the order and I crossed my fingers that'd I'd make it out alive in the stampede of Festool recon chaos.

Communicated with you through phone or email and got the bad news that I was too late...

THEN. My account got charged and both items were in the mail!

Thanks Bob!

Best to you and your next moves.

helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline Wooden Skye

  • Posts: 1151
  • My little girl was called home 12-28-15
Re: Important Announcement
« Reply #40 on: February 04, 2019, 09:59 PM »
Bob, thanks for the years of great service and best of luck in retirement.  It always amazed me how quick things arrived from your out of state DC, almost as quick as if I drove up the turnpike.
« Last Edit: February 05, 2019, 12:00 AM by Wooden Skye »
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline Cheese

  • Posts: 6382
Re: Important Announcement
« Reply #41 on: February 04, 2019, 10:48 PM »
Bob...now that the rest of the members have worn your fingers down to the nubs from typing responses,  [smile]   I just want to thank you for the service you've provided over the years. Answering emails on Sunday during football season and answering the phone on Fridays after closing. Customer service just doesn't get better than that. Everything I received over the years was in one piece and damage free. And that's a heck of a lot of packages at 100%.  You deserve some time off...Enjoy...but work on your grilling.  [big grin]

Offline DeformedTree

  • Posts: 561
Re: Important Announcement
« Reply #42 on: February 04, 2019, 10:51 PM »
Well, that's disappointing (for me, I'm happy for you Bob).  When I started buying Festool Tools I purposefully order from multiple dealers (to spread the money around and try different ones). I've been very happy with your you, everything shows up in great shape and as planned. I've been very un-happy with a certain other very large dealer and won't use them again, and now I loose you. Grr.  It's amazing how when you find something you like, that's right when it goes away.

So any hobbies for retirement,  take up woodworking maybe, I hear many people do that.

Offline Untidy Shop

  • Posts: 2744
Re: Important Announcement
« Reply #43 on: February 05, 2019, 12:45 AM »
Congratulations Bob and best wishes for a fulfilling retirement.
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #44 on: February 05, 2019, 04:43 AM »
I called you once (at least) like a maniac during the dreaded Festool Recon by dealer days...

I asked for a T18 drill and an MFK700 both at the 30% discounts range. They had just posted it, I felt like I won a lottery or something.

You took the order and I crossed my fingers that'd I'd make it out alive in the stampede of Festool recon chaos.

Communicated with you through phone or email and got the bad news that I was too late...

THEN. My account got charged and both items were in the mail!

Thanks Bob!

Best to you and your next moves.

  Ah yes, the Recon Sale - that was always a junk-shoot. Glad it worked out and thanks again.
Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #45 on: February 05, 2019, 04:45 AM »
Bob, thanks for the years of great service and best of luck in retirement.  It always amazed me how quick things arrived from your out of state DC, almost as quick as if I drove up the turnpike.

 Thanks Bryan. Yep, we did our best to ship well and fast!
Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #46 on: February 05, 2019, 04:47 AM »
as they say in Minnesota: "Holy Moly!"  - what a hard act to follow for those guys in St. Louis. You set the bar kind of high for them, didn't you?

Bob, the respect of your peers and customers in this business was earned the old fashioned way: sustained dedicated hard work!

Our very best wishes and a special thank you for being our first TSO dealer in the USA.

Hans, Eric and Tamara

  Thanks All. And thanks for offering to let me be a TSO dealer. I was proud to be selling such high quality products.
Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #47 on: February 05, 2019, 04:53 AM »
Bob...now that the rest of the members have worn your fingers down to the nubs from typing responses,  [smile]   I just want to thank you for the service you've provided over the years. Answering emails on Sunday during football season and answering the phone on Fridays after closing. Customer service just doesn't get better than that. Everything I received over the years was in one piece and damage free. And that's a heck of a lot of packages at 100%.  You deserve some time off...Enjoy...but work on your grilling.  [big grin]

 Thanks for the kind words. Well, if customers/people are thoughtful enough to post here, they deserve a response.
Over the years, I've used 3 fulfillment centers and the second one was a disaster, but the first and third were - and are outstanding.

 I hear you about grilling though.
Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #48 on: February 05, 2019, 04:59 AM »
Well, that's disappointing (for me, I'm happy for you Bob).  When I started buying Festool Tools I purposefully order from multiple dealers (to spread the money around and try different ones). I've been very happy with your you, everything shows up in great shape and as planned. I've been very un-happy with a certain other very large dealer and won't use them again, and now I loose you. Grr.  It's amazing how when you find something you like, that's right when it goes away.

So any hobbies for retirement,  take up woodworking maybe, I hear many people do that.

  Thanks you! Sorry you had a bad experience with a dealer - but we all, all all make mistakes. There are plenty of great dealers out there (I passed by Festool baton onto Beaver Industrial Supply) and Festool is greatly expanding its dealer network.
 One I regain my shop space (my garage) back and make a semblance of order there, I'd like to get back into some woodworking.
Former Festool  Dealer since 2002; user well before that!

Offline Bob Marino

  • Posts: 3210
Re: Important Announcement
« Reply #49 on: February 05, 2019, 05:00 AM »
Congratulations Bob and best wishes for a fulfilling retirement.

 Thank you!
Former Festool  Dealer since 2002; user well before that!

Offline Bob D.

  • Posts: 1266
Re: Important Announcement
« Reply #50 on: February 05, 2019, 05:06 AM »
Best wishes Bob in your retirement, and thanks for contributions to the Festool community through great service and always being available to answers questions here and on the phone. Sorry to see one of the few NJ Festool dealers go away. I've bought from you and BIS and had smooth transactions with both.
-----
It's a table saw, do you know where your fingers are?

Offline Sparktrician

  • Posts: 3808
Re: Important Announcement
« Reply #51 on: February 05, 2019, 08:34 AM »
Bob, best of luck in your retirement,  Thanks for taking such good care of all the orders I placed over the years.  Godspeed on whatever your next adventure might be.   [smile]

Willy
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Kevin D.

  • Posts: 955
Re: Important Announcement
« Reply #52 on: February 05, 2019, 08:55 AM »
I feel like a Festool chapter in its history is closing.  Being on this forum for many years, you easily start to connect the dots with who were the standout folks and retailers and without hesitation, had it not been for the issue of being in Canada and Festool's cross border shipping restrictions, I would have easily been dealing with you many times over the years for my Festool needs and purchases.  You just stood out as a class act Bob!

All the best in retirement Bob!
Kapex, CT-SYS, SYS-Cart, Pro 5 Sander, CT36AC, TS75, MFT 1080, MF-SYS/2, PS300 EQ-Plus, Parallel Guides Set, LR32 SYS, RO 150FEQ-Plus, OF1400 EQ Plus, DOMINO 500 Q-Plus,  Domino XL, MFK 700 EQ-Set, FS-SYS/2, CT22 w/hose storage, D36HW-RS-Plus, FS 1900/2, FS 3000/2, FS 1080/2-LR32, FS 1400/2-LR32, Gecko, Festool Floor Mat, Festool Stein, Multi-Tool, tape measure, large and small Festool floor mats (foam rubber).

Offline hemlock

  • Posts: 97
Re: Important Announcement
« Reply #53 on: February 05, 2019, 09:25 AM »
Thanks for the great service, Bob.  You will be missed.  All the best in your retirement.

Offline Michael Kellough

  • Posts: 4170
Re: Important Announcement
« Reply #54 on: February 05, 2019, 09:46 AM »
Peter Halle said, “you spent far too much time explaining things to a Festool junkie”.

That resembles my first conversation with Bob sixteen years ago. He’s been my main man ever since.

Bob, I’m very surprised by the retirement announcement considering all the work that went into changing the fulfillment center and it’s success but only you know what’s best for you and your family. I’m glad you’re able to walk away from this phase of your life with so much more time ahead for new endeavors.

Offline Holzhacker

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Re: Important Announcement
« Reply #55 on: February 05, 2019, 09:57 AM »
Congratulations Bob. Enjoy your semi-retirement. Guys like you don't actually retire from my experience. You just do something else that supposedly will take up less time.  [big grin]
"The Code is not a ceiling to reach but a floor to work up from"

Offline Chris Perren

  • Posts: 98
Re: Important Announcement
« Reply #56 on: February 05, 2019, 11:41 AM »
Bob - Congrats on your retirement.  It has been a pleasure from my first order many years ago though my last order recently.  Best wishes and much enjoyment in your retirement.

Offline six-point socket II

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Re: Important Announcement
« Reply #57 on: February 05, 2019, 12:33 PM »
Congrats Bob! Have a great time!

Kind regards,
Oliver
Kind regards,
Oliver

Offline esy1

  • Posts: 1
Re: Important Announcement
« Reply #58 on: February 05, 2019, 01:24 PM »
Congratulations Bob on your retirement!

I just got into the festool game less than a year ago as I started tackling (more and more of) my remodel, and I’ve been so impressed not just by the tools, but by the dealer network and online community.

I’ve ordered from a few different dealers, including BIS, since getting my first piece (a sweet TSC55) and have always been impressed by your service and broad inventory (that spot sander (493069) I needed for finishing with rosettes)!

Thanks for helping to get my journey started!

Eugene Yoo

Offline Festool USA

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Re: Important Announcement
« Reply #59 on: February 05, 2019, 02:39 PM »
Bob,

On behalf of our entire team, congratulations on your Festool retirement! You've been a special part of our story here in the US. You will absolutely be missed — both by your customers and by all of us at Festool. The next time that you're in the Indianapolis area, we expect you to come by the office! Best of luck in your next chapter!

- Tyler & the rest of the team