Author Topic: Latest GRC-12 TSO Product  (Read 16554 times)

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Offline TSO Products

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Re: Latest GRC-12 TSO Product
« Reply #60 on: May 05, 2019, 03:11 PM »
Also look at the Eklind handle top/end there should be a 3 engraved on the end.

Yes, mine has the number 3. The ball is so small I was thinking maybe it was a 2.5mm with a 3mm handle by mistake.

Bob and @Koamolly: can you put a caliper on the ballends and email us the results?

getting data will help nail down the cause and be sure to get the correct Ball Driver replacements.\

Hans
TSOproducts.com

Home of the GRS-16 and GRS-16 PE  plus TPG Parallel Guide -  the MTR-18 Triangle - TDS-10 Dog Stop and GRC-12 Guide Rail Connector; Work Holding solutions plus AXMINSTER UJK in the USA

Offline Bob D.

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Re: Latest GRC-12 TSO Product
« Reply #61 on: May 05, 2019, 05:17 PM »
I sent an email earlier today Hans with those measurements. The ball is 2.50mm and the shaft is 3.15mm, and when I measured my Elkind 3mm L wrench it was dead on 3mm. Also, the hex in the screws are slightly over 3mm, I checked a few of them and they are 3.12 to 3.15mm best I can measure but not easy to get the inside jaws of the mic in there.

I sent you a link to a video in my public folder on OneDrive too.
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It's a table saw, do you know where your fingers are?

Offline reidbailey

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Re: Latest GRC-12 TSO Product
« Reply #62 on: May 05, 2019, 06:04 PM »
Thanks, I emailed you earlier today. I also found the ball to be undersize and the shaft slightly oversize when compared to my Elkind 3mm L wrench. Also, the hex in the screws seems slightly oversize. Tough to take an inside measure using a 6 inch micrometer but I came up with 3.14mm. I don't know what the tolerance is for a socket head screw but this seems high. Still the supplied wrench is off and that's not TSO's fault, they didn't manufacture them.

I thought when I opened the box; "wow, how about that, TSO sent along a made in USA hex driver from Elkind". One minute later my joy was neutralized as the ball spun around inside the hex. I did find that the T15 Torx driver on my Festool Toolie multi function tool fits snugly as does a standard 3mm hex wrench.

I had a similar experience.

Hans & Eric - I did email my issue earlier this week. Twice actually. Perhaps it’s still waiting to be acknowledged but I posted here in hopes of validation that I was either losing my mind or if someone else has experienced the same thing.


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Offline neilc

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Re: Latest GRC-12 TSO Product
« Reply #63 on: May 05, 2019, 07:07 PM »
I received two and they were different.  One worked, the other was too small.  One was 2.9mm.  The other was 2.48mm.

Both had 3 on the end of the handle.  Definitely a QC issue.


Offline Michael Kellough

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Re: Latest GRC-12 TSO Product
« Reply #64 on: May 06, 2019, 10:21 AM »
Quality control is no longer a function of “made where” but “made by who”.

Offline SRSemenza

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Re: Latest GRC-12 TSO Product
« Reply #65 on: May 06, 2019, 11:19 AM »




     If they are all as different as the two in this picture, then it doesn't look like a tolerance issue to me. That looks like two different size drivers.


      Seth

Offline Michael Kellough

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Re: Latest GRC-12 TSO Product
« Reply #66 on: May 06, 2019, 12:26 PM »
Re. Seth, so maybe the fault is in the application of the number 3 on the handle...

Offline TSO Products

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Re: Latest GRC-12 TSO Product
« Reply #67 on: May 06, 2019, 12:31 PM »
3mm Hex Ball Driver EKLIND p/n # 92630 mix-up reports

We received reports that some Ball Drivers marked “3” on the top of the handle are in fact molded with mismatched driver ball tips for a smaller tool. Note that the blades are the same cross section – only the ball tip is machined differently.

We are working with EKLIND, the US Manufacturer of this tool, to establish an inspection process for our in-house inventory as well as new, incoming inventory of this Ball Driver. The goal is to be able to ship the correct replacements to affected customers as quickly as possible - aiming for this week.

We are also opening packaged GRC-12 Connector kits in our warehouse and inspecting them to ensure the correct Ball Driver is included. This means a brief interruption of shipping new orders to be sure they’re correct.

EKLIND apologizes profusely, along with ourselves, for this mix up. We thank our customers for their understanding.

Hans and Eric
TSOproducts.com

Home of the GRS-16 and GRS-16 PE  plus TPG Parallel Guide -  the MTR-18 Triangle - TDS-10 Dog Stop and GRC-12 Guide Rail Connector; Work Holding solutions plus AXMINSTER UJK in the USA

Offline Roachmill

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Re: Latest GRC-12 TSO Product
« Reply #68 on: May 17, 2019, 05:43 PM »
Received mine today and I'm very pleased with them. Despite the additional £28 UK import duty which is not fault of TSO I may add.
First shot at connecting rails require a second go with a straight edge to get things bang on (that's with leaving a small gap between rail ends) but they are so much easier, relatively speaking (based on having used the Festool and Makita connectors), to tighten up its no big deal. A good amount of shaking the rails around did nothing to change alignment so I'm happy to trust them once set... which is a good feeling to have in any tool :)

Online TSO_Products

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Re: Latest GRC-12 TSO Product
« Reply #69 on: May 23, 2019, 04:06 AM »
Received mine today and I'm very pleased with them. Despite the additional £28 UK import duty which is not fault of TSO I may add.
First shot at connecting rails require a second go with a straight edge to get things bang on (that's with leaving a small gap between rail ends) but they are so much easier, relatively speaking (based on having used the Festool and Makita connectors), to tighten up its no big deal. A good amount of shaking the rails around did nothing to change alignment so I'm happy to trust them once set... which is a good feeling to have in any tool :)
@Roachmill - we have noted your report of FedEx charges on orders shipped direct from TSO. We will hasten to supply our international dealers with these new products to avoid these importation charges.

Hans
(in Europe at the moment)

Offline Bob D.

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Re: Latest GRC-12 TSO Product
« Reply #70 on: June 12, 2019, 07:35 PM »
3mm Hex Ball Driver EKLIND p/n # 92630 mix-up reports

We received reports that some Ball Drivers marked “3” on the top of the handle are in fact molded with mismatched driver ball tips for a smaller tool. Note that the blades are the same cross section – only the ball tip is machined differently.

We are working with EKLIND, the US Manufacturer of this tool, to establish an inspection process for our in-house inventory as well as new, incoming inventory of this Ball Driver. The goal is to be able to ship the correct replacements to affected customers as quickly as possible - aiming for this week.

We are also opening packaged GRC-12 Connector kits in our warehouse and inspecting them to ensure the correct Ball Driver is included. This means a brief interruption of shipping new orders to be sure they’re correct.

EKLIND apologizes profusely, along with ourselves, for this mix up. We thank our customers for their understanding.

Hans and Eric


Any updates on when these will ship?

I know you said you were 'aiming' for next week, which was ~3 weeks ago, and I understand these things often take longer then expected. I also understand it's not a show stopper in that it does not stop anyone from using the guide rail connectors. But an update as to what's happening would be nice.
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It's a table saw, do you know where your fingers are?

Online TSO_Products

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Re: Latest GRC-12 TSO Product
« Reply #71 on: June 12, 2019, 08:17 PM »
@Bob D. - you have not yet received a replacement EKLIND 3mm Ball Driver from us? Our apologies as we work to mop up the after this customer inconvenience!

we do have replacement 3mm Allen Drivers in stock now.

Did anyone else receive a mislabeled EKLIND 3mm/actual 2.5mm Ball Driver and is waiting for replacement ?

please email your name** and shipping address to:
           Info@tsoproducts.com

**Remember we have no practical way of connecting your FOG Handle to your customer name in our database.

Hans

Offline Cheese

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Re: Latest GRC-12 TSO Product
« Reply #72 on: June 12, 2019, 10:59 PM »
**Remember we have no practical way of connecting your FOG Handle to your customer name in our database.

Great point Hans and one that very often falls by the wayside, so while we all chat with each other with our “handles”, we all have formal names that govern more significant information.

Offline Bob D.

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Re: Latest GRC-12 TSO Product
« Reply #73 on: June 13, 2019, 06:36 AM »
**Remember we have no practical way of connecting your FOG Handle to your customer name in our database.

Great point Hans and one that very often falls by the wayside, so while we all chat with each other with our “handles”, we all have formal names that govern more significant information.

True, while it is possible to send an email to a FOG member their actual email address is never revealed in the process. As I said it's not a show-stopper for me, I have a couple 3mm hex wrenches. But the dedicated ball driver would be nice to keep with the rails in the transport bag.
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It's a table saw, do you know where your fingers are?