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Author Topic: CT22E Defective Plastic  (Read 1833 times)

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Offline formerfest00!fan

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CT22E Defective Plastic
« on: December 03, 2018, 06:17 PM »
So, when setting my dust extractor down from the benchtop to the floor, to my surprise, the wheel pops off. To my even further surprise, when looking closer the entire corner of the vacuum is shattered, thus rendering the entire unit useless. Note, I did not drop it, just set it down. Temperature in the workshop was 50 degrees fahrenheit.

Just got off the phone with Festool, and was told, even though it's a defective plastic that has since been replaced on newer models, mine's out of warranty and I'm on my own. They have a replacement part made of the correctly engineered plastic, but expect me to pay $150.00 for the privilege of continuing to use their fine product. I think I'd rather go back to my Fein.

Question is, since this seems to be a rather common problem, and the defect is admitted by the manufacturer, does anyone know of a class action lawsuit or other remedy in the works, or be interested in joining one?

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Offline Peter Halle

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Re: CT22E Defective Plastic
« Reply #1 on: December 03, 2018, 06:52 PM »
Sorry to hear about your issue.  Regarding your questions about class actions etc., none that I have heard about.


Offline Holzhacker

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Re: CT22E Defective Plastic
« Reply #2 on: December 03, 2018, 07:51 PM »
This is one of those posts that always seems odd to me and makes me wonder if I'm not just a softy on my tools. Which I am not. My CT22 has spent years getting bashed around on jobsites and still rocks. I've replaced the wheels several times. Stopped replacing the hose garage after the 2nd one.
While festools answer doesn't sound ideal, i'd patch it up and keep working.
"The Code is not a ceiling to reach but a floor to work up from"

Offline SRSemenza

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Re: CT22E Defective Plastic
« Reply #3 on: December 03, 2018, 09:16 PM »
There has been a problem with "newer" model (but not the very newest) CT hose garages breaking. But I don't recall seeing many reports of older CT22 or CT33 housings breaking. Is it the hose garage ,which you might not have on your vac depending on age, or the actual lower part of the housing (near the wheel)?