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Author Topic: Of 1400 ratchet gear  (Read 1310 times)

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Offline cfullen

  • Posts: 59
Of 1400 ratchet gear
« on: May 14, 2019, 06:02 PM »
Hi all,

I broke the gear that drives the ratchet mechanism for changing bits. It just came apart on me when I was changing a bit.  The machine is quite old, maybe 6 years in fact.  This guy has been a beast of a workhorse for me.

Can I purchase these parts myself somewhere?  Or do I need to send to festool for repairs.

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Offline Peter Halle

  • Global Moderator
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  • Posts: 12006
  • MacGyver - My boy 2010 - 2019 RIP
Re: Of 1400 ratchet gear
« Reply #1 on: May 14, 2019, 06:28 PM »
I would suggest act you pick up a phone tomorrow and call Festool USA service and explain your situation.  I suggest calling because they really are great on the phone and talking can be more beneficial than emailing.  They will be able to tell you if it is a difficult repair, etc.  You can go to the spare parts catalog on the website and look up parts but perhaps they can also help you with that.

Ultimately I see you sending it in.

Peter

Offline jobsworth

  • Posts: 5797
  • Festool Baby.....
Re: Of 1400 ratchet gear
« Reply #2 on: May 16, 2019, 12:04 PM »
Just send it in, save yourself the aggravation. Thats what I do. I pay for the shipping to them, they pay for the return shipping. They go through the tool and replace anything that they find issues with and when you get it back its mechically like a new tool

Offline Vondawg

  • Posts: 281
Re: Of 1400 ratchet gear
« Reply #3 on: May 17, 2019, 06:17 AM »
Totally agree with jobsworth no fuss ands it’s back like new
There are no mistakes....just new designs.