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Author Topic: Kapex life span  (Read 272442 times)

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Offline Big G

  • Posts: 43
Re: Kapex life span
« Reply #390 on: March 14, 2016, 06:36 AM »
Does something that costs less that £1 per day come under the heading "expensive"

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Offline Dave Reinhold

  • Posts: 529
Re: Kapex life span
« Reply #391 on: March 14, 2016, 07:06 PM »
I told you guys I would keep you updated so here it is. My kapex was received at the service center on Thursday afternoon. I'm assuming Festool gave it the once over on Friday and I got the phone call this am. My armature as well as some other parts had to be replaced. The list was new armature, brushes, roller set, field coil and misc. Festool also replaced the gear housing. Not sure what and where all this stuff goes but I feel the price was reasonable, $412.79 with labor and shipping back to me, I know the price will vary from kapex to kapex depending on what needs to be done. I just wanted to give people a figure because I read some people claiming over $800 in repair fees. Festool did say they good willed some parts like the gear housing. I was told the saw would be repaired, calibrated and ship out today too. I can't say I'm excited to pay but I've used my kapex for over 7years and its used 5 days a week. I'm sure Festool did an amazing job and my saw will come back looking better then when I sent it in as usual. My only grip is I wish that Festool would at least give me a 3year warranty on the replaced parts, there is a 6 month warranty on the repair.

I will let you know how my baby is when I receive her hopefully on Wednesday.

Dave
check out www.youtube.com/user/DaveReinholdTV for new tool demos every week

Offline rizzoa13

  • Posts: 587
Re: Kapex life span
« Reply #392 on: March 14, 2016, 07:11 PM »
Good to know Dave. What was the shipping to them? Im im New Jersey also so it'd be relevant for me.

Offline Dave Reinhold

  • Posts: 529
Re: Kapex life span
« Reply #393 on: March 14, 2016, 07:17 PM »
The price I posted don't include shipping to them. I went to the ups store maybe I could have got a better price elsewhere but I just needed to ship my kapex out and they were open late. Shipping was $83 + $25 for $1500 insurance on the package.

Dave
check out www.youtube.com/user/DaveReinholdTV for new tool demos every week

Offline mastercabman

  • Posts: 1854
  • NORFOLK,VA
Re: Kapex life span
« Reply #394 on: March 14, 2016, 07:54 PM »
Dave
So you spent about $500.00
That's about a third of what the saw cost today
That is probably the most I would pay to repair the saw if I ever need to
But what I don't understand is why a new armature?
I have/had tools that I use for over 10 years (daily)
And all I had to do to is getting brushes and bearings replaced
Most time it was about $50
I guess your saw had bigger problem
However, since you only have 6 months warranty on the repairs
What will you do if this happens again after that warranty runs out?
Will you spend another $500?or buy another?
Different brand?
I don't understand!?! I keep cutting it,and it's still too short!

Offline Peter Halle

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  • Posts: 12082
  • Magnum - My new little boy
Re: Kapex life span
« Reply #395 on: March 14, 2016, 08:10 PM »
Dave,

Great to hear that the expenses were what you felt was reasonable.  You rock out some trim in some really cool homes on the New Jersey shores.  Do fabulous work every day for many people who won't let you name drop for your portfolio.

Keep your fingers safe and hopefully later this year I'll come and laugh and cook for your again.

Peter

Offline Dave Reinhold

  • Posts: 529
Re: Kapex life span
« Reply #396 on: March 14, 2016, 08:26 PM »
@mastercabman
Yup just a little over $500 when all said and done. Like I said my kapex is over 7 years old, used about 5 days a week, carried in and out of job site, bounced around in the back of a van and sometime there is even construction debris pressing or against my kapex. I use my tools and yes it sucks paying $500 to have it repaired but I don't know of another saw I would want to use that can offer me what my kapex offers me. As long as I get another 7 years I'll be happy. So I'm going to keep positive, make sure the blade is at full speed, use the correct gauge cord and most importantly use my saw.

Thanks Peter. I hope you make it back up this way soon. I got an extra room at my new house just say when.

Dave
check out www.youtube.com/user/DaveReinholdTV for new tool demos every week

Offline Flatsawn

  • Posts: 195
Re: Kapex life span
« Reply #397 on: March 14, 2016, 08:38 PM »

I have waited to see what comes of thia for a while and in the end said sod it and ordered a kapex this morning. Its only money at the end of the day.

That's the spirit!

I'm sure you won't regret it - I certainly don't getting mine.

 [big grin] me too, it's fun to use

Offline jmbfestool

  • Posts: 6628
Re: Kapex life span
« Reply #398 on: March 15, 2016, 03:15 AM »
@mastercabman
Yup just a little over $500 when all said and done. Like I said my kapex is over 7 years old, used about 5 days a week, carried in and out of job site, bounced around in the back of a van and sometime there is even construction debris pressing or against my kapex. I use my tools and yes it sucks paying $500 to have it repaired but I don't know of another saw I would want to use that can offer me what my kapex offers me. As long as I get another 7 years I'll be happy. So I'm going to keep positive, make sure the blade is at full speed, use the correct gauge cord and most importantly use my saw.

Thanks Peter. I hope you make it back up this way soon. I got an extra room at my new house just say when.

Dave

If I had been in the same situation as you having to repair the kapex 7 years later then I would have never started this thread..I would have been gutted but accepted it.... heck I had to have mine repaired just over 3 years with same failures and I never came on to FOG to have a big moan I just took it as being unlucky it was one of those things.


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Offline Tinker

  • Posts: 3721
Re: Kapex life span
« Reply #399 on: March 15, 2016, 03:33 AM »
Dave Reinhold is one of the craftsmen I have watched as he demoed the Kapex. It was not his personal machine, but I was pretty sure he had been around one for quite awhile.  I don't know how many years ago it was, maybe 5 or 6.  He is indicating here that it is the first time he had a breakdown with his Kapex.  For every day use, and knocking around in back of his tuck, I think that is a pretty good record, lugging in and out of job sites, I think that is a pretty good record.
Tinker
Wayne H. Tinker

Offline Festoolfootstool

  • Posts: 2076
  • The trouble with Bob is its all about Bob
Re: Kapex life span
« Reply #400 on: March 15, 2016, 03:47 AM »
It sounds like the saw after many years good service may have been uneconomical to repair if festool had not included some parts for free.
something that has to be commended
and considering the age of the saw very fair.
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline Rick Christopherson

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Re: Kapex life span
« Reply #401 on: March 15, 2016, 06:10 AM »
I have pretty much the oldest Kapex outside of the factory. Last week marks it's 9th anniversary. Aside from taking it apart to answer questions on this forum, it has never needed a single spot of service.

Offline Festoolfootstool

  • Posts: 2076
  • The trouble with Bob is its all about Bob
Re: Kapex life span
« Reply #402 on: March 15, 2016, 06:36 AM »
Thats a long time to produce the same tool, its one of the things I liked about Makita they were good solid tools and they worked and Makita saw no need to change them from year to year. different times..
..
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline glass1

  • Posts: 549
Re: Kapex life span
« Reply #403 on: March 17, 2016, 11:26 AM »
So how much would the repair cost at regular price. How much has and will Festool charge others for the same repair. Does everyone get the goodwill treatment ? Just wondering. I have heard similar repairs cost us regular folks 700 to 800 greenbacks. Some manufacturers cap repair costs.

Offline rizzoa13

  • Posts: 587
Re: Kapex life span
« Reply #404 on: March 18, 2016, 05:01 AM »
Any update on this? It was said some kind of response was coming this week and I've been sitting on my Kapex waiting to send it in for repair so any kind of update would be really appreciated. Thanks.

Offline Dave Reinhold

  • Posts: 529
Re: Kapex life span
« Reply #405 on: March 18, 2016, 06:03 AM »
Just an FYI, the part that was good willed had nothing to do with the motor at all. My kapex was from 2008 and in the beginning I had an issue with the bevel gears in the back of the saw and my kapex had to be repaired under warranty. I'm not sure why I was goodwilled the parts this time and the gears were replaced, I didn't know there was an issue, I was told the bearing was bad and I was goodwilled the parts to repair it.

I've never had a bad experience with Festool repair. They are quick to diagnose, update you, fix and ship the saw back. I'm sure they will work with you if your tools out of warranty.

Dave
check out www.youtube.com/user/DaveReinholdTV for new tool demos every week

Offline glass1

  • Posts: 549
Re: Kapex life span
« Reply #406 on: March 19, 2016, 09:55 PM »
Is it difficult to disconnect the variable speed control and just have the saw run at full speed. I have found the variable speed control to be more likely to fail on tools than anything else.

Offline Holmz

  • Posts: 4010
Re: Kapex life span
« Reply #407 on: March 19, 2016, 10:22 PM »
Does something that costs less that £1 per day come under the heading "expensive"

Compared to what?
£10 or 1 pence?

If another tool is the same quality and cheaper, or the same price and better. Then it is better value.

You cannot make a cogent argument that a saw that is 2x more and needs a repair every 2-3 years that costs 1x of anther saw is a cheaper saw. Or you cannot make the argument with me. I am not that thick. a £1/day over 3years, and there is even a UK song, "A grand don't come for free".

You probably meant "I know it be dodgy, but me accepts it for its features", which is understandable. It is a nice saw (when it works).

Offline Cheese

  • Posts: 6600
Re: Kapex life span
« Reply #408 on: March 19, 2016, 10:28 PM »
Oh brother...my headache returns...

Offline Holmz

  • Posts: 4010
Re: Kapex life span
« Reply #409 on: March 19, 2016, 10:41 PM »
Oh brother...my headache returns...

brother, mine never left.

Offline Cheese

  • Posts: 6600
Re: Kapex life span
« Reply #410 on: March 19, 2016, 10:51 PM »
brother, mine never left.

OMG...Suddenly self flagellation seems like a natural and a worthy exercise...

Offline Holmz

  • Posts: 4010
Re: Kapex life span
« Reply #411 on: March 19, 2016, 11:18 PM »
They have a local Australian men's shed, and I am stu,bling in that direction now.

Offline Tinker

  • Posts: 3721
Re: Kapex life span
« Reply #412 on: March 20, 2016, 11:04 AM »
Are you guys into a little too much of this?
Wayne H. Tinker

Offline demographic

  • Posts: 545
Re: Kapex life span
« Reply #413 on: March 20, 2016, 01:12 PM »
Does something that costs less that £1 per day come under the heading "expensive"

Depends what its compared against.
How well does the competition last and how much do they cost?

If every powertool I owned cost me that per day it would really start to get on my nerves.

Offline jmbfestool

  • Posts: 6628
Re: Kapex life span
« Reply #414 on: March 20, 2016, 07:10 PM »
Does something that costs less that £1 per day come under the heading "expensive"

Depends what its compared against.
How well does the competition last and how much do they cost?

If every powertool I owned cost me that per day it would really start to get on my nerves.

Out of curiosity what is the average amount of power tools a carpenter owns?

10.....15.....20?

If life span of a tool averaged all the same and so a cost of tool could work out to be a £1 a day would £20 a day be affordable hit to take on a day rate? 
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Offline Holmz

  • Posts: 4010
Re: Kapex life span
« Reply #415 on: March 20, 2016, 07:28 PM »
Does something that costs less that £1 per day come under the heading "expensive"

Depends what its compared against.
How well does the competition last and how much do they cost?

If every powertool I owned cost me that per day it would really start to get on my nerves.

Out of curiosity what is the average amount of power tools a carpenter owns?

10.....15.....20?

If life span of a tool averaged all the same and so a cost of tool could work out to be a £1 a day would £20 a day be affordable hit to take on a day rate?

Compared to what? Money for Beer or cigarettes?

£20 is more than £5 a day.

The tools either need to do something better or quicker, or they need to bring some abstract or emotional joy.
Since that varies person by person it is difficult to agree that £20 a day is reasonable. A pragmatic person buys a saw to saw, and if it is broken then it does not saw. If a £5 a day set of tools lasts longer, then it is hard to claim that the £20 set is of higher quality. They may be a better design, but they cannot be higher quality if they are broken, and they cannot be a better if they are broken, and they cannot be justified monetarily if they are broken.
And that £20 a day piggy-bank needs to release the fit-it funds to repair it.

They sell it with a 3 year warranty, so they must be statistically fulfilling their side of the deal.

Offline Alan m

  • Posts: 3312
Re: Kapex life span
« Reply #416 on: March 20, 2016, 08:06 PM »
I think jmb make a good point/
if all tools stopped working at 3 year mark  then that cost would have to be allowed  for when pricing jobs . I don't think a customer would be happy if they had to pay a euro per day for each tool that was used .

the way the kapex is now I would need to charge 2 euro a day before I would buy one. that way when if calves I could get another. a kapex is 1500 euros here in Ireland. at 250 working days a year . that adds a lot to the overheads of any business when you addd up all the tools
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)

Offline Cheese

  • Posts: 6600
Re: Kapex life span
« Reply #417 on: March 20, 2016, 10:47 PM »
The latest turn on this thread is interesting.
So has anyone ever calculated what their price per day per tool is? It may start an instant reset for overhead costs.

This reminds me of the recent conversation I had with my 90+ year old mother when I asked how much her house was costing her per month. She replied, nothing because it was paid for..

Well after a long number crunching session with mom, it actually turned out to be around $1400 per month. From free to $1400 per month. I am curious as to how much some of these tools cost over a length of time.

Some of my tools over time have become free because of their repair status...some have not.

Offline Big G

  • Posts: 43
Re: Kapex life span
« Reply #418 on: March 21, 2016, 04:52 AM »
Appears my simple quote is confusing everyone, it isn't a case of £1 compared to something else, it is about the cost of a Kapex being blasted as expensive, £600 with a three year warranty is hardly expensive, so the cost of that tool during that three year period is less than £1 per day, say 10p an hour, this cost is added to P&M when submitting a quotation.

Offline rizzoa13

  • Posts: 587
Re: Kapex life span
« Reply #419 on: March 21, 2016, 06:52 AM »
All this is interesting no doubt but could we maybe get an update on this from an employee? Even a "were working on it" woild be enough. I only ask this because last Sunday Tyler posted there would be an announcement or some such coming "this" week and ts been over a week.