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Author Topic: Kapex life span  (Read 272994 times)

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Offline Alex

  • Posts: 6199
Re: Kapex life span
« Reply #480 on: April 08, 2016, 02:28 PM »
I am suprised about this as well. All this anger expressed in this thread, and then when Festool opens a dialog nobody responds.  [huh]

[scratch chin]


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Re: Kapex life span
« Reply #481 on: April 08, 2016, 02:29 PM »
Tyler - not sure why you updated this as it had run its course and clearly there was more interest in the thread than making the effort to send you what you were asking for.  If nothing else if I had a problem I would have seen to it that you got the information so there would no more "excuses". 

All my Festools still are working (and the Milwaukee's, Dewalts....) and updating my Ferrari repair; it's back running like a charm, not sure it will keep going forever so I'm thinking of selling it before it breaks down again some time in the future.  I can't decide though so I'm trying to get Ferrari to give me all the repair histories of every one they ever sold so I can analyze them myself.  It's going well - they are super cooperative, even gave me the contact information of all the owners who's turn signal burnt out like mine did so I can call them as see if a class action lawsuit is in order.

Offline John Bates

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Re: Kapex life span
« Reply #482 on: April 08, 2016, 02:50 PM »
Just done mine, armature replaced, no problems since then apart from me trimming the back supports on a 45 degree cut (twice!)
Manufacturer's agent and importer, representing or importing, Flexifoam, Fastcap, Armor Tool Co, Cable Clamps, Bruns Tool holders, Rolgear screwdrivers, RevMark Markers, Occidental Leather and Martinez Hammers.

Offline jmbfestool

  • Posts: 6628
Re: Kapex life span
« Reply #483 on: April 08, 2016, 03:55 PM »
Sent to Festool.

As requested on FOG

About you.

Name(s): James Brett
Occupation: Joinery/Carpentry

Type of work:
Varies a lot.   First fix to second fix.  Roofing, Flooring,studding, skirting, decking, kitchen fitting, Bespoke work i.e. wardrobes, bathrooms, Green Oak porches car ports. Making bespoke Windows,doors, kitchens, repetitive production work.   Ive very likely missed something out.

Type(s) of materials used regularly:
Redwood, Plywood (mainly birch), MDF, Green Oak, kiln oak, idigbo, tulip, Sapele, iroko, Western red cedar


Tool: Kapex

Where is tool used:
Mainly on site but is also used in the workshop.

Description of tool usage:
On site kapex is mainly used for quick cuts duration of average cut no more than 5 seconds max once up to full speed.  Bevel cuts straight cut angle cuts and compound mitre cuts.

Workshop same as site. Sometimes it can be used for many repetitive quick cuts 2-5 seconds on certain jobs requiring Kapex to stay on permanently until cutting job is finished. This is very rare and has only been done on softwood so far. 

(Disclaimer speed of cuts are just an estimate and varies from wood hardness)

Description of problem(s): Motor failure twice on same kapex. Similar time between failures all out of warrenty. Kapex has had other issues but have been minor ie guard lever wear causing it to stick sorted under warranty. Locking lever plastic clip broke couple pence to fix.



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Offline rizzoa13

  • Posts: 587
Re: Kapex life span
« Reply #484 on: April 08, 2016, 05:12 PM »
Im in the same boat as JMB. Extremely busy with my young family and starting/growing my business. Haven't gottrn the time to sit down and write this up yet. I also don't really see the point as no actual action has been taken in the what 4 or 5 weeks since this thread exploded? If a survey is the extent of what we're going to see done (in any timely matter) then what's the point.


Offline TomE

  • Posts: 131
Re: Kapex life span
« Reply #485 on: April 08, 2016, 05:20 PM »
We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Offline Peter Halle

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Re: Kapex life span
« Reply #486 on: April 08, 2016, 05:22 PM »
We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

 [thumbs up]

Offline Doug S

  • Posts: 450
Re: Kapex life span
« Reply #487 on: April 08, 2016, 05:22 PM »
I will send my kapex failure details in over the weekend, I just find it a strange request because they already have all the details of the saws that have failed that they have had to fix.

Doug

Offline TomE

  • Posts: 131
Re: Kapex life span
« Reply #488 on: April 08, 2016, 05:59 PM »
Since I haven't had to submit a repair ticket I don't know what gets reported to the service dept.
 
Unless the same info is submitted with a broken saw then additional info might be needed to determine causation.

Like an NTSB investigation, the black box info helps determine events leading up to a crash. Evaluating faulty parts alone might not be able to determine actual cause of the fault.


Offline Doug S

  • Posts: 450
Re: Kapex life span
« Reply #489 on: April 08, 2016, 06:34 PM »
Festool already know when I bought saw, where I bought it, machine no, when it failed, what problem was, what repair was needed. They also have my phone no and email.

If I was not on this forum I would not know about the request to send my details in, at best they will probably get 20 people reply. Why don't Festool just contact people directly who have had a kapex fail if they are taking this seriously?

Doug

Offline rizzoa13

  • Posts: 587
Re: Kapex life span
« Reply #490 on: April 08, 2016, 06:39 PM »
We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Because I have a thousand other "tasks" hanging over my head at any given time. My tools are there to work for me and this website is a release from having to remember to do those tasks.

Im also not gung ho to fill this out when the only thing extended to those of us with issues is a request for information. Im not the only one feeling slighted you know.

Great point Doug. I see this as something to appease those of us who are vocal about our issues. It was nice that Tyler bumped the thread but by saying only one person responded it's just putting us in a bad light. I don't think you would have commented if 30 people responded so why say that only 1 person has?
« Last Edit: April 08, 2016, 06:48 PM by rizzoa13 »

Offline Peter Halle

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Re: Kapex life span
« Reply #491 on: April 08, 2016, 06:56 PM »
We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Because I have a thousand other "tasks" hanging over my head at any given time. My tools are there to work for me and this website is a release from having to remember to do those tasks.

Im also not gung ho to fill this out when the only thing extended to those of us with issues is a request for information. Im not the only one feeling slighted you know.

Great point Doug. I see this as something to appease those of us who are vocal about our issues. It was nice that Tyler bumped the thread but by saying only one person responded it's just putting us in a bad light. I don't think you would have commented if 30 people responded so why say that only 1 person has?

My moderator hat is off in this post - and yes I can actually post as a member.

Now that you have spent the time posting twice, and reading how valuable your time is, you could have sent an email and explained how you use the saw as well as providing other requested info in a little more time than you spent posting.

You have no idea if Festool will reward those who participate in this fact finding effort.  Who knows.  Wouldn't it really suck if those who participated and provided the requested information at the email address provided and helped out and then were treated different - and then you were left out?

Take a few minutes of your valuable time and send them an email.

Moderator hat back on.

Peter

« Last Edit: April 08, 2016, 06:59 PM by Peter Halle »

Offline Brandon

  • Posts: 217
Re: Kapex life span
« Reply #492 on: April 08, 2016, 07:21 PM »
I totally disagree. Seems to me Festool could do its own research on this forum and its own testing. We the customers/ users shouldn't be responsible for something that should have been worked out before the tool was even available to purchase. It's been out for several years and an obvious issue has not been resolved.
« Last Edit: April 08, 2016, 07:23 PM by Brandon »

Re: Kapex life span
« Reply #493 on: April 08, 2016, 07:40 PM »
I totally disagree. Seems to me Festool could do its own research on this forum and its own testing. We the customers/ users shouldn't be responsible for something that should have been worked out before the tool was even available to purchase. It's been out for several years and an obvious issue has not been resolved.

Festool did their own research and reported on it over 200 posts ago (see post 274). The problem was people didn't like / trust the answer so Festool tried to reach out to them to get more information to see if they missed something. Turns out people didn't like that either. Most of those aren't even people who own Kapex's

Offline Brandon

  • Posts: 217
Re: Kapex life span
« Reply #494 on: April 08, 2016, 07:56 PM »
Thanks for referring me to post to 274 but my point is exactly that. Festool can read through the hundreds of posts about the many issues win the Kapex and get all the feedback they need about how various people have used it.

Offline Holmz

  • Posts: 4010
Re: Kapex life span
« Reply #495 on: April 08, 2016, 08:16 PM »
... You have no idea if Festool will reward those who participate in this fact finding effort.  Who knows. ...

I have no dog in the fight.
However these saws were paid for.

The idea of making the do its function, as being a gift from Festool, is a nice marketing touch. Usually I find those suggestions as a bit offensive to a thinking person.

Offline rizzoa13

  • Posts: 587
Re: Kapex life span
« Reply #496 on: April 08, 2016, 08:36 PM »
We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Because I have a thousand other "tasks" hanging over my head at any given time. My tools are there to work for me and this website is a release from having to remember to do those tasks.

Im also not gung ho to fill this out when the only thing extended to those of us with issues is a request for information. Im not the only one feeling slighted you know.

Great point Doug. I see this as something to appease those of us who are vocal about our issues. It was nice that Tyler bumped the thread but by saying only one person responded it's just putting us in a bad light. I don't think you would have commented if 30 people responded so why say that only 1 person has?

My moderator hat is off in this post - and yes I can actually post as a member.

Now that you have spent the time posting twice, and reading how valuable your time is, you could have sent an email and explained how you use the saw as well as providing other requested info in a little more time than you spent posting.

You have no idea if Festool will reward those who participate in this fact finding effort.  Who knows.  Wouldn't it really suck if those who participated and provided the requested information at the email address provided and helped out and then were treated different - and then you were left out?

Take a few minutes of your valuable time and send them an email.

Moderator hat back on.

Peter

Im going to respond a 3rd time before sending the email! Amazing I know how dare i right? I do appreciate you singling me out for something completely unrelated to my tool  problem in an attempt to make me look bad AGAIN. Have a good evening all and hopefully something comes from all of this drama.

Offline Saskataper

  • Posts: 278
Re: Kapex life span
« Reply #497 on: April 08, 2016, 11:45 PM »
My saw is just going off warranty. All I want to know is why they are cooking and what I can do to prevent it.
Not random theories but a real darn answer from Festool. And none of this BS that it's rare and they aren't sure why.
I've been a full on Festool fanboy since I bought my first syslight but between this and constant 10% price increases the Koolaid is wearing off.


Sent from my iPhone using Tapatalk.

Online Cheese

  • Posts: 6641
Re: Kapex life span
« Reply #498 on: April 08, 2016, 11:53 PM »
 [huh]

Offline tomscf

  • Posts: 41
Re: Kapex life span
« Reply #499 on: April 09, 2016, 05:09 AM »
...apart from me trimming the back supports on a 45 degree cut (twice!)

Yeah - been there [sad] During its maiden voyage too. I was not a happy chicken.

Offline glass1

  • Posts: 549
Re: Kapex life span
« Reply #500 on: April 09, 2016, 06:47 AM »
I just ran into another former kapex trim crew. Motor failure at just out of warranty $700 to fix. Guess what never heard of this site. The lead guy was Leary of buying any more festools other than the ts55 and was interested in my $400 Makita track saw. Just offer a 10 year warranty on the motor in the kapex and market the heck out of it and be done with it. The vast majority of carpenters I work with expect and get 10 years or more out of there miter saws.

Offline TomE

  • Posts: 131
Re: Kapex life span
« Reply #501 on: April 09, 2016, 10:36 AM »
The complaints have been made using this forum, all with access to this forum has the posted info regarding these problems. If one googles anything about Festool or Kapex they will find this stuff.

Festool has made the request to submit more information via email using this forum, perhaps those who feel 'slighted', appeased, victimized or otherwise 'put off' by this approach should note this in that email response.

To protect those without the means to find this forum, one can also promote the idea that Festool should directly contact all with burnouts to gain further information within that same email response.

We all want answers, get serious and take the time to work with Festool and let us all know what's up using this forum.

The casual anecdotal postulation, venting, and snarking that apparently takes so little effort to post on these sites will add up to squat if that's all one wants to do. Force the ball back into their court, if you think they don't play fair just remember we're all watching.




Offline kixnbux

  • Posts: 50
Re: Kapex life span
« Reply #502 on: April 09, 2016, 12:14 PM »
I'm a fairly recent Festool buyer (9 months) but buying in fast. Love everything I have. This isn't the only place that kapex concerns are posted online. They're everywhere. I want one bad but I'm holding until I see how this is handled though. Just a view for you guys from a definite future kapex buyer here. I'm a full time remodeler with a finish leaning specialty. Carry on

Offline jacko9

  • Posts: 2381
Re: Kapex life span
« Reply #503 on: April 09, 2016, 03:06 PM »
I guess I'm going to set aside some time and read through this very long thread.  I have a Kapex just over a year old that doesn't get that much use in my shop.  Bottom line is what's going on?

Jack

Offline Festoolfootstool

  • Posts: 2076
  • The trouble with Bob is its all about Bob
Re: Kapex life span
« Reply #504 on: April 09, 2016, 03:36 PM »
I guess I'm going to set aside some time and read through this very long thread.  I have a Kapex just over a year old that doesn't get that much use in my shop.  Bottom line is what's going on?

Jack

it would appear the kapex has a few shortcomings and festool seem a little reticent about resolving these issues in a business like manner.
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline bobfog

  • Posts: 838
Re: Kapex life span
« Reply #505 on: April 09, 2016, 03:40 PM »
I guess I'm going to set aside some time and read through this very long thread.  I have a Kapex just over a year old that doesn't get that much use in my shop.  Bottom line is what's going on?

Jack

it would appear the kapex has a few shortcomings and festool seem a little reticent about resolving these issues in a business like manner.

With the added mystery that there might be some suggestion/hint from Festool that despite the Kapex being marketed as a highly accurate trim saw more than a big heavy duty framing saw, that fast cuts in thin stock might be a potential cause of the failures.

Offline jmbfestool

  • Posts: 6628
Re: Kapex life span
« Reply #506 on: April 09, 2016, 03:40 PM »
I guess I'm going to set aside some time and read through this very long thread.  I have a Kapex just over a year old that doesn't get that much use in my shop.  Bottom line is what's going on?

Jack

it would appear the kapex has a few shortcomings and festool seem a little reticent about resolving these issues in a business like manner.

What does your avatar say just under the paint brush cant read it.
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Offline bobfog

  • Posts: 838
Re: Kapex life span
« Reply #507 on: April 09, 2016, 03:45 PM »
I guess I'm going to set aside some time and read through this very long thread.  I have a Kapex just over a year old that doesn't get that much use in my shop.  Bottom line is what's going on?

Jack

it would appear the kapex has a few shortcomings and festool seem a little reticent about resolving these issues in a business like manner.

What does your avatar say just under the paint brush cant read it.

It says "*May not cover in one coat and may not be white"

Offline Festoolfootstool

  • Posts: 2076
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Re: Kapex life span
« Reply #508 on: April 09, 2016, 04:26 PM »
I guess I'm going to set aside some time and read through this very long thread.  I have a Kapex just over a year old that doesn't get that much use in my shop.  Bottom line is what's going on?

Jack

it would appear the kapex has a few shortcomings and festool seem a little reticent about resolving these issues in a business like manner.

What does your avatar say just under the paint brush cant read it.

It says "*May not cover in one coat and may not be white"
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline jacko9

  • Posts: 2381
Re: Kapex life span
« Reply #509 on: April 09, 2016, 08:14 PM »
I guess I have some reading to do.  Has there been a Festool response to this thread - I mean 17 pages is quite long?

I haven't had any problems with any of my Festool items (and I have a shop full of them) but, I guess I would like to see a summary of "potential" issues with the Kapex if there is indeed a list of problems.


OK - I went back and read about the potential issues with the Kapex.  I'm going to have to dig in my records and make sure when my warranty expires.

I use my Kapex almost exclusively for small cuts in thin stock (furniture parts). 

I'm glad that Festool is investigating these complaints and I commend them for doing so.  I would like to add to the suggestion to Festool that an extended warranty would help if they can make a business case to authorize such an extension.

Jack
« Last Edit: April 12, 2016, 07:02 PM by jacko9 »