Author Topic: Woodpeckers Service/Support Is Fantastic  (Read 1811 times)

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Offline grbmds

  • Posts: 1905
Woodpeckers Service/Support Is Fantastic
« on: February 23, 2019, 12:20 PM »
I recently damaged my MFT Square. It fell off the hangar on my MFT while moving the MFT to a different location in my shop. The point of one legs of the square was damaged so that it interfered with use along one edge. The square was also out of square. I was devastated because when the MFT Square says something is square, it's square (especially the MFT guide rail).

After contacting Woodpeckers, they forwarded a repair form and I sent it to them. They assured me it could be repaired, but I expected this would cost something because I caused the damage. Within 1 1/2 weeks the Square was returned to me "new" with new legs and, again, perfectly square. The cost to me - nothing except the shipping I paid to get the Square to them. I was charged nothing for the repair or the return shipping.

I think that is great service. Sure, the initial cost of the Square was a lot, but I feel that no company has an obligation to fix something that is the owners fault. Over the years, I have had other great experiences with Woodpeckers support, but this is probably the one that, to me, defines Woodpeckers as a company.

Anyway, Woodpeckers:

   "Thanks for creating high precision, accurate tools. Thanks for giving great support to Woodpeckers tool owners. Most of all, thanks for giving me back the use of a tool that is one of the most satisfying to use in my shop."
Randy

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Offline Birdhunter

  • Posts: 2606
  • Woodworker, Sportsman, Retired
Re: Woodpeckers Service/Support Is Fantastic
« Reply #1 on: February 23, 2019, 01:59 PM »
The OP’s experience with Woodpecker customer service is consistent with mine. I guess that’s why my shop is full of their products.
Birdhunter

Offline ear3

  • Posts: 3860
Re: Woodpeckers Service/Support Is Fantastic
« Reply #2 on: February 23, 2019, 02:58 PM »
Same experience with sending in a 26" precision square that over time had gone out of square -- they swapped out for a new unit no cost.  Lifetime guarantee definitely still means something with them.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/BT module • CT Sys w/Long-Life Bag • MFT/3

Offline jobsworth

  • Posts: 5752
  • Festool Baby.....
Re: Woodpeckers Service/Support Is Fantastic
« Reply #3 on: February 24, 2019, 04:02 PM »
Ive had nothing but good experiances with them as well

Offline jimbo51

  • Posts: 463
Re: Woodpeckers Service/Support Is Fantastic
« Reply #4 on: March 19, 2019, 03:29 PM »
Website was an issue for me today. I tried to order as a guest, but since I had registered previously, I could not. However, when I tried to use the Forgot Password feature, I became trapped in an endless loop of repeating screens. I had to call to get my password reset. If I had called after hours, I would have been stuck.

This becomes an issue when trying to order on the last day of a sale. I will learn someday, I hope.

Offline pixelated

  • Posts: 184
Re: Woodpeckers Service/Support Is Fantastic
« Reply #5 on: March 19, 2019, 06:45 PM »
Website was an issue for me today. I tried to order as a guest, but since I had registered previously, I could not. However, when I tried to use the Forgot Password feature, I became trapped in an endless loop of repeating screens. I had to call to get my password reset. If I had called after hours, I would have been stuck.

This becomes an issue when trying to order on the last day of a sale. I will learn someday, I hope.

What may work for situations like that is to get out of the website altogether, close your browser, then reopen the browser and go back to the site. In an extreme situation, you can reset the browser, or clear cookies, but that would likely kill your shopping cart.

Offline egmiii

  • Posts: 138
Re: Woodpeckers Service/Support Is Fantastic
« Reply #6 on: March 19, 2019, 06:58 PM »
I’ve never had to return an item, but I have asked for price adjustments, and for upgrades on a few kit items. They generally come through on my requests. Which is why I have a shop full of red. They are deservedly growing into a large company, but still manage to deliver support like a small shop down the road. I’ll continue to write them checks for the foreseeable future.