A word about FestoolProducts/ToolNut

[ericbuggeln]

I ordered a CXS set from Festool Products at 1130 on Thurs May 3rd. I hoped to have it by an upcoming kitchen install with Plunske on Wed May 9th. I emailed Peter James about when i might expect it. He emailed me back in less then ten minutes, much to my suprise that it would be here Mon May 7th. Now i live in CT and there headquarters are probably only 2 hours away, but i was shocked when i got an email on Fri May 4th stating that my package was out for delivery. When i got home at 530 pm, i was greeted with a new CXS. 29 hours people. You cannot mess with that. The invoice had a sticker that said "Must Ship Today" leading me to believe that there is no screwing around over there. MySystainer/JapanWoodworker who is in CA, sometimes doesnt ship for three days and packages arrive about ten days later. I dont know about you regular people but i use these tools for a living and cant afford to wait around. How much did that expedited shipping cost? Nada! I am awarding you guys with AAAA+ service. Thank you Peter and Sean, look forward to seeing you guys,
Eric Buggeln, regular customer from now on.

 

[woodworldchicago]

Attended a dealer training last week in Indiana with a couple of the guys from ToolNut (Tom & Tom). Good guys & very knowledgeable on Festool products. Your comments are fully merited.

Chip

 

[Peter James]

Eric, thank you. It's been great to work and talk with you and everyone in this community. We're reachable anytime - don't hesitate to reach out! I'm bummed I won't be able to shake your hand this Saturday! If you're hungry - drive another 7 miles and come to the party - I'll feed ya! ;-)

Chip, I just spoke with one of the Tom's - he had a blast with you last week in Indy!

 

[ericbuggeln]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

 

[Sean7a]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

A Howard Hughes type of handsome, ya?

 

[RONWEN]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

A Howard Hughes type of handsome, ya?

[embarassed]    [big grin]  [big grin]  [big grin]  [big grin] -- That might go right by many but I got it instantly.  [big grin]

 

[Sean7a]

I don't know if I get it to be honest.  PM or email me what my joke was about so I know what I got myself into when Peter busts through the thin, paltry drywall dividing our two offices and kicks my butt.  Seriously!

 

[ericbuggeln]

Im more of a young Hunter S. Thompson type. But ive settled down in the last few years. Couldnt keep up the pace, Eric

 

[Peter James]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

A Howard Hughes type of handsome, ya?

I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito.....

 

[Peter James]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

A Howard Hughes type of handsome, ya?

I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito.....

I'll PERSONALLY pay for a Tool Nut shirt to anyone who understood my VERY obscure reference here....

 

[semenza]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

A Howard Hughes type of handsome, ya?

I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito.....

Twins ! ?

I'll PERSONALLY pay for a Tool Nut shirt to anyone who understood my VERY obscure reference here....

 

[builderbob]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

Heck with that, we're going to Peters house for grub!!!

Haha

 

[Peter James]

All are welcome! Just bought food today!!!!

---
I am here:http://tapatalk.com/map.php?zmiu0n

 

[Peter James]

Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric

A Howard Hughes type of handsome, ya?

I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito.....

Twins ! ?

I'll PERSONALLY pay for a Tool Nut shirt to anyone who understood my VERY obscure reference here....

Close! Actually a Bono quote when U2 played the Rose Bowl ;-)

---
I am here:http://tapatalk.com/map.php?weal4a

 

[Wonderwino]

Too bad I don't live in Peekskill any more.  [tongue] I grew up on Union Ave down by Woodside School.

 

[Peter James]

Nice! I'm about five minutes from the waterfront. Beautiful down there!

---
I am here:http://tapatalk.com/map.php?oxjqks

 

[zapdafish]

Giving toolnut another bump, Peter handled a price match for me  along with some AAA service

 

[Peter James]

Thank you so much - we really love working with you all on here. Always happy to help out any way we can

 

[Jaybolishes]

On more than one occasion I've asked tool nut a question about a tool on weekends past 7pm, and Peter would respond within ten minutes.  How many retailers would do that on a Sunday?  And everything I've ordered always arrives to my house faster than I would ever expect.  You guys deserve all the business in the world, no retailer can match your customer service.  Can't say enough how impressed I have been. 

 

[Peter James]

Jason, thank you. We're just doing our job here! We appreciate all the business you guys have given us and are humbled to work with great folks such as yourself. We're reachable anytime!