Anyone recently received the TSO parallel guides?

[Beware]

I've just got my TPG-30 50 set and when I open up to look at them I was really astounded... They seems to be handmade and very different quality from the GRS combo set that arrived earlier. The edges were sanded down, totally out of alignment and ever have an end with burr on it. I wonder if anyone share the same experience?

 

[Vondawg]

No

 

[Beware]

Like this? [attachimg=1]

 

[DynaGlide]

Contact the manufacturer to resolve this. They will take care of you.

 

[Beware]

Thanks. I just wanted to find out if that's abnormal before contacting the manufacturer.

 

[Coen]

I've just got my TPG-30 50 set

How? They've been listed as out of stock since forever  [tongue]

 

[Beware]

How? They've been listed as out of stock since forever  [tongue]

Been checking twice everyday for some time, and they do turn up occasionally for a really short period of time before disappearing again. I've seen them available on more than one occasion.  [tongue]

 

[Paul_HKI]

I've seen that before in our factory where we process hundreds of thousands of meters of alloy extrusion into components each month.  Likely deburred on a flapwheel after cutting, before going for cleaning and anodising.  Aside from being a little ugly, it shouldn't affect that particular tools function.  In fairness to whoever did the work leading to that result, it's not an easy thing to get right all the time (dressing/deburring with an abrasive) and unless the manufacturing process includes a mill step to touch down the edges, there's not a lot can be done to avoid the 'hand finished' look.  It's made worse by the anodising process which just highlights what may have looked very tidy before it was dipped.  And when it's small batch production there have to be limits on just how much can be input as process steps and labour without skyrocketing costs.

 

[Coen]

How? They've been listed as out of stock since forever  [tongue]

Been checking twice everyday for some time, and they do turn up occasionally for a really short period of time before disappearing again. I've seen them available on more than one occasion.  [tongue]

Then you check faster than the system that sends the mail notifications  [tongue]

 

[squall_line]

How? They've been listed as out of stock since forever  [tongue]

Been checking twice everyday for some time, and they do turn up occasionally for a really short period of time before disappearing again. I've seen them available on more than one occasion.  [tongue]

Then you check faster than the system that sends the mail notifications  [tongue]

Add TSO Products website to the list of other sites that people stalk regularly to get what they need...

Concert tickets, Festool Recon sales, 

 

[Mike Goetzke]

I bought my parallel guides when they first came out and looks like they milled the corners/edges:

[attachimg=1]

Whenever I have had an issue with TSO they have taken care of them but better for use and them if things were correct the first time.

Mike

 

[Beware]

I've seen that before in our factory where we process hundreds of thousands of meters of alloy extrusion into components each month.  Likely deburred on a flapwheel after cutting, before going for cleaning and anodising.  Aside from being a little ugly, it shouldn't affect that particular tools function.  In fairness to whoever did the work leading to that result, it's not an easy thing to get right all the time (dressing/deburring with an abrasive) and unless the manufacturing process includes a mill step to touch down the edges, there's not a lot can be done to avoid the 'hand finished' look.  It's made worse by the anodising process which just highlights what may have looked very tidy before it was dipped.  And when it's small batch production there have to be limits on just how much can be input as process steps and labour without skyrocketing costs.

As I've got the GRS set before I got this, I was expecting these guides to be machined as well. Everything about the GRS was excellent, but the parallel guides I received were colossally 'sloppy', for the lack of a better word... The left and right guides were made from different stations with at least one of its stopper out of alignment; when I line up all the holes on the left/right guides, their edges are about one sixteenth out, and if i arrange both ends to meet, all the holes would appear misaligned. Forget about scratches, whoever did the chamfering of all the holes on these guides must be having a really bad day. I understand that this is not a measuring tool but a referencing one, and if I set up these guides correctly, there is no reason for me to believe that they wouldn't work as intended. Pardon me for not being specific earlier, I was aghast at the lack of finesse on a product that is so dissimilar on every level with one that I've received earlier from the same company. I took many pictures, but I realized it may be inappropriate to post them without knowing if it's actually normal for them guide to be like what I having right now.

 

[semenza]

I know it is hard to avoid a COVID discussion. But due to peoples differing feelings about COVID, it should probably be avoided on FOG.

Not to mention with the topic so prevalent everywhere , it is sometimes nice to have a place such as FOG to take a break from it.

Seth

 

[Beware]

I bought my parallel guides when they first came out and looks like they milled the corners/edges:

[attachimg=1]

Whenever I have had an issue with TSO they have taken care of them but better for use and them if things were correct the first time.

Mike

Thanks for posting the picture, it is really helpful. I couldn't have made fair comparison without it. Seems like they don't mill parallel guides now. The 50" seems okay, it's the 30" that's poorly made. Would you mind to also see if the holes are out of alignment?  Thanks [thumbs up][attachimg=1]

 

[Paul_HKI]

Can I ask if you've been in touch with Hans (TSO) already in relation to all of this?  He's a forum member here and seems to have a reputation for being helpful towards others:
https://www.festoolownersgroup.com/profile/?u=61691

Maybe send him a PM and let him know your concerns and see if he can help resolve things directly.

 

[contendernut]

One set looks like the factory ends and the second set looks like where it was cut and deburred on a belt sander. I would guess these may come as 50” extrusions from a mill and they cut them to make the 30 and 20. I would doubt these are milled from bar stock.

 

[Mike Goetzke]

I bought my parallel guides when they first came out and looks like they milled the corners/edges:

[attachimg=1]

Whenever I have had an issue with TSO they have taken care of them but better for use and them if things were correct the first time.

Mike

Thanks for posting the picture, it is really helpful. I couldn't have made fair comparison without it. Seems like they don't mill parallel guides now. The 50" seems okay, it's the 30" that's poorly made. Would you mind to also see if the holes are out of alignment?  Thanks [thumbs up][attachimg=1]

Actually your track on the right looks better than mine on that end but never noticed it. As far as hole alignment - all my t-tracks on the right can use the right side flip stop and make accurate cuts and the same for the left. My 20" & 30" t-tracks were laser etched but my 50" had an adhesive backed rule. I got mine before TSO had the capability to etch the long track. I did have to adjust the 50" rules as they were about 1/16" off but Hans gave me guidance on how to do it and they are now as perfect as the laser etched ones.

Mike

 

[Beware]

Can I ask if you've been in touch with Hans (TSO) already in relation to all of this?  He's a forum member here and seems to have a reputation for being helpful towards others:
https://www.festoolownersgroup.com/profile/?u=61691

Maybe send him a PM and let him know your concerns and see if he can help resolve things directly.

Hey thanks for the link! I was looking for this! I'll be contacting Hans for support! [laughing]

 

[TSO_Products]

[member=75215]Beware[/member] -
i read you initial post and responded with  a message but never received a response.
email me your customer name and order number so we can find you in our system to make right - whatever it takes.

email to:  info@tsoproducts.com
Attention: Hans

Ref: Fog post Beware TPG Track appearance

 

[Beware]

I bought my parallel guides when they first came out and looks like they milled the corners/edges:

[attachimg=1]

Whenever I have had an issue with TSO they have taken care of them but better for use and them if things were correct the first time.

Mike

Thanks for posting the picture, it is really helpful. I couldn't have made fair comparison without it. Seems like they don't mill parallel guides now. The 50" seems okay, it's the 30" that's poorly made. Would you mind to also see if the holes are out of alignment?  Thanks [thumbs up][attachimg=1]

Actually your track on the right looks better than mine on that end but never noticed it. As far as hole alignment - all my t-tracks on the right can use the right side flip stop and make accurate cuts and the same for the left. My 20" & 30" t-tracks were laser etched but my 50" had an adhesive backed rule. I got mine before TSO had the capability to etch the long track. I did have to adjust the 50" rules as they were about 1/16" off but Hans gave me guidance on how to do it and they are now as perfect as the laser etched ones.

Mike

It's pretty hard for me to describe how the ends 'don't line up'.  :'(
But after comparison with all 4 guides, I noticed it's only one guide, a 30" that is odd. I'll be getting help from TSO support. [attachimg=1][attachimg=2]