Brice_Arnold
Member
- Joined
- May 22, 2011
- Messages
- 105
So this is more of a gripe and a curiosity about new Festool purchases. It goes against my better judgement to even post this before letting Festool take care of my problems. It's beginning to become a PITA and the lottery for problem free shipments have not been in my favor. Over the past couple of months I have made several purchases of new Festool products. Several of the packages have been delivered with damaged product or missing parts. Maybe on the order of 30% of my shipments had something wrong.
1. CT36:
A. Damaged foot brake, fell off during unpacking, possibly UPS at fault. Has since then been repaired.
2. LR 32 Kit:
A. New order delivered with old Systainer instead T-Loc. The systainer is usually factored into the purchase for me. This was probably a result of old inventory
B. All three carbide bits were damaged because they came loose during shipping and bounced around in transit. The are nested in some grooves in the vacuum formed insert. This does not seem like an adequate way to ship these bits; especially when there is $130 worth of carbide floating around with a bunch steel parts. These should have been individually wrapped or had the cutting surfaces dipped in wax/paraffin.
C. As a result of said carbide bits bouncing around the Systainer, the aluminum guid rails ended up with some dings. This is not a big deal to debur but I thought I would note it.
3. WCR 1000:
A. Missing t-slot nut for tool hanger. Not a big deal just have to make a phone call.
4. Parallel Guide Rails:
A. On one of the rails, the square had come loose and some hardware was lost to mount the square to the rail. another phone call.
That's it for now. Had it just been one incident, fine. But to continually have problems, is annoying. Each one warrants a call to Festool and potentially the retailer that I purchased it from. Several phone calls, a couple of e-mails, an hours worth of my time for each incident. It adds up. Some of this stuff isn't even worth the time and I would run down to the hardware store except that I am unlikely to find metric hardware at my local HD.
I could chalk it up to having poor delivery service and all my problems a result of rough handling. However, these were all shipped through different carriers.
I guess I am done , long live Festool.
I was curious though, my original reason for posting, is this typical? If I had to guess I would say no, but the numbers are high based on my personal experiences.
1. CT36:
A. Damaged foot brake, fell off during unpacking, possibly UPS at fault. Has since then been repaired.
2. LR 32 Kit:
A. New order delivered with old Systainer instead T-Loc. The systainer is usually factored into the purchase for me. This was probably a result of old inventory
B. All three carbide bits were damaged because they came loose during shipping and bounced around in transit. The are nested in some grooves in the vacuum formed insert. This does not seem like an adequate way to ship these bits; especially when there is $130 worth of carbide floating around with a bunch steel parts. These should have been individually wrapped or had the cutting surfaces dipped in wax/paraffin.
C. As a result of said carbide bits bouncing around the Systainer, the aluminum guid rails ended up with some dings. This is not a big deal to debur but I thought I would note it.
3. WCR 1000:
A. Missing t-slot nut for tool hanger. Not a big deal just have to make a phone call.
4. Parallel Guide Rails:
A. On one of the rails, the square had come loose and some hardware was lost to mount the square to the rail. another phone call.
That's it for now. Had it just been one incident, fine. But to continually have problems, is annoying. Each one warrants a call to Festool and potentially the retailer that I purchased it from. Several phone calls, a couple of e-mails, an hours worth of my time for each incident. It adds up. Some of this stuff isn't even worth the time and I would run down to the hardware store except that I am unlikely to find metric hardware at my local HD.
I could chalk it up to having poor delivery service and all my problems a result of rough handling. However, these were all shipped through different carriers.
I guess I am done , long live Festool.
I was curious though, my original reason for posting, is this typical? If I had to guess I would say no, but the numbers are high based on my personal experiences.
