jonathan-m said:
Fein has a reputation of being a very high end brand.
A few years ago, I bought two Makita cordless multi tools, although a Makita fan for many years, these tools didn’t initially over impress me. They seemed under powered even on number 6 setting. They were very noisy in operation, they sounded like somebody being chased by a swarm of bees, whilst carrying a bag of spanners! They both died very quickly and were replaced without question. The replacements didn’t fair any better and again were replaced, when they also started making the same noises, I’d got the hint.
A few told me I should have bought Fein, ok then, I hate being let down by tools so bought the Fein 18v Supercut, the model before the current Starlock version. I paid good money for it but, that was soon forgotten when I started using it. The power really was the same as mains, and it soon had me wondering why I’d not bought the Fein in the first place? Probably because of my vast collection of Makita batteries.
After just three months, although I rarely used the machine above setting number 1, I noticed the machine would get hot near the battery end of the casing, and batteries were becoming very difficult to remove. This got quite bad, and I realised that because of it’s immense power, and no shock absorber between the body and battery, the batteries were vibrating badly, and getting very hot.
I phoned Fein technical, and the guy said he’d not heard of it before, really? I replied.
Eventually one battery welded itself to the machine, and died. It went back to Fein, again I spoke to technical, and suggested the design was flawed, and why no shock absorber either between the battery and body, or between the head assembly and body? The reply was, because it’s not a problem sir. Even though mine had fried itself?
The machine came back with a new body casing, two new batteries, and was smothered in PTFE tape, and sticky pads, mainly around the battery housing. If there wasn’t an issue, why the tape and pads on such an expensive tool?
Ok, 4 months later and the same again, by now the tape and pads had worn away, and another battery welded.
Back it went again, and this time I managed to get the tech manager on the phone. I explained just like before, and gave my opinion on the design. This time, this guy was very honest, he told me he’d lost count of how many 18v Supercuts had been returned with the same issue. He went on to tell me that a new model will have the shock absorber added as well as a new blade change system. I thanked him for his honesty and asked if I could have the newer type machine for all the inconvenience I’d suffered? I would think you can guess the answer.
So, my machine comes back again, new body, batteries, tape and sticky pads. The problem has happened twice more, and repaired and paid for by me, as the warranty ended a while ago. When I ordered the parts, the tape and sticky pads were sent too as they are now a standard part???
I looked at the new model with the shock absorber, and on closer inspection, it also has the tape and sticky pads! Haha!
I still love my Supercut apart from the inherent issue, and although I also have a later improved Makita version, the Fein would eat it power wise.
The thing stopping me buying the current Supercut, is the fact you can only use Starlock Max blades with but, my real concern is that a supposedly top end tool with a price tag to match, still relies on bits of PTFE tape, and sticky pads, to prevent the batteries welding to the body? Really?
High end brand? In honesty I’m trully struggling to agree with you there. In reallity, they probably still do make the best multi tool but, it’s not quite high end, yet (in my opinion).