Purchased back in October 2014 with a bunch of stuff from the great Bob Marino. Vacuum started acting up it wouldn't power the tool on auto start it worked fine in manual mode. So I used the search on this forum and saw some threads on ordering a new switch so I purchased one from Festool 44.00 dollars us. Still didn't work . So I decided to send it in to Festool. Last week they called me to tell me it would be 300.00 dollars to fix a 450.00 dollar vacuum 1 month out of warranty with the vacuum motor operating fine. It sounds crazy to me. Mac
Ct mini vac
- Thread starter mac west
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AlexThePalex
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Wow, that sure sounds crazy to me too. If the turbine's ok, then there is only 1 other expensive part that could be faulty: the electronics board. This unit is simply switched out as a whole and costs $99 ex VAT according to Ekat. Same part incl VAT costs only €52 over here in Holland. It is very easily accessible and switching it out wouldn't take me more than 15 minutes.
Did they give you a detailed explanation of what they had to do or only the cost estimate?
Festool's price for spare parts are also crazy. I just replaced the power cord on my CT Mini, Festool asks €62 for the 7,5m cord, I found a high quality 10m cord somewhere else for only €8.
Did they give you a detailed explanation of what they had to do or only the cost estimate?
Festool's price for spare parts are also crazy. I just replaced the power cord on my CT Mini, Festool asks €62 for the 7,5m cord, I found a high quality 10m cord somewhere else for only €8.
no they didn't give me a detailed estimate. Told me technician diagnosed and it would be 297.00 dollars and they wanted a credit card. I told them I wanted to check if it was still under warranty. I checked my account at Bob Marino and see I purchase October 7th 2014. I'm bummed. Mac
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[member=34066]mac west[/member] - Please send me a message with your name and phone number, and our service manager will give you a call about this. Thanks.
(Tyler)
(Tyler)
AlexThePalex
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Nice to see a happy ending for you. It would be pretty cruel to get such an expensive repair 1 month out of warranty. You see, it's good to vent your grievances here on the forum, the squeaky wheel gets the grease.
Nice you still get a $300 repair for free from Festool USA, while Festool NL stiffs me over 8 euros. I guess Festool NL doesn't care what you read here.
Nice you still get a $300 repair for free from Festool USA, while Festool NL stiffs me over 8 euros. I guess Festool NL doesn't care what you read here.
mike_aa
Member
rst said:
[eek]
