Did I ever mention how much I LOVE Bob Marino (and Festool)?

[JimReed]

I know everyone raves about Bob Marino's great service as a Festool dealer but my recent experience confirms those raves are well-deserved. 

First, Bob apparently never sleeps because it seems like I hear from him within minutes whenever I email him-- morning, night, weekends.....  The guy is instantly responsive. 

Second, after much debate I finally bit the bullet and ordered the Kapex I had been lusting over for a LONG time.  Bob shipped it instantly and I was like a kid on Christmas morning, assembling the saw and getting ready for a little Kapex lovefest.  But horror of horrors, the saw had a problem with the head descending smoothly which could not be fixed despite all the great FOG advice.  I reached out to Bob and without any arm-twisting at all, he just had Festool ship me a new saw (and a postage-paid label for return of the old saw).

I have NEVER experienced such awesome service from any other dealer or manufacturer before so I just wanted to give some well-deserved praise to both Bob and Festool.  Sure, Festool is expensive but it is great products and great service that cause me to keep biting the bullet to buy Festool!

Happy Holidays to all!

Jim Reed

 

[Bob Marino]

  Hey Jim,

Thanks for the very kind words and yes, my sleeping habits are maybe not the norm, but the real thanks and great service kudos belong to Festool's staff - Lester Wethington, Debbie Miller and some guy named Shane.

Bob