Domino won't work

[deltafunction]

I am in process of remodeling my kitchen and building cabinets.  I've owned it for almost 2 months with this being the only thing I've used it on. 
After using it for one cabinet (12 plunges) I set it down for 10 min to run the router and when I went to plug it in again nothing happened.  I tried different outlets and plug its.  A little disappointed when I called customer service and they really didn't help much beyond telling me to log into the website to send it back. 

 

[Birdhunter]

I know you are disappointed. Please let us know what the repair people find.

I've had my 500 for years and recently had a problem where the darn thing would not turn off. I had to pull the power plug from the outlet.  The problem never happened again but I suspect the switch is the problem with your unit and was with my unit.

Question. Can you turn the motor shaft using the supplied wrench?

 

[deltafunction]

Didn't check that before boxing it up.  I'll let you know what they say when it comes back. 

 

[Shane Holland]

If I read correctly, you had removed and re-connected the Plug-it when it stopped working.

If so, my guess is that the Plug-It shorted out and damaged the connector. Check the power connector on the tool, as well as the cord that was being used when it failed. If they were damaged, they will show signs of being black or melted.

This can happen if the cord is not fully attached.

If that's the case, you need to toss the damaged Plug-it. Using it on other tools could damage them.

Some photos of bad failures, in many cases it doesn't look this bad.

 

[nickao]

Guys get rid of those old extension with the black plastic on the inside connector.

I have several of the extensions with the black plastic and I wont use them becasue its not worth messing up the tool, that black plastic melts. When Festool went to the new white plastic I argued with Amazon, they ended up trading me the old for the new. I doubt they would do that now, but I got 4 newer extensions that way.

I have torture tested the new "white inside" extensions and they are the answer to so many issues out there.

And just becasue you have used the black for so many years without an issue that means little, I did too until one failed at the 5 year mark and fried a sander.

These will not cause and seems to prevent that burning issue at the plug it:
[attachimg=1]

 

[peter halle]

We don't know that the plug it is the issue in this case.  No matter what cord you have - make sure that it is fully locked before using your tool and check it during the day - especially if you are using a sander!

Peter

 

[Holmz]

And a lot of people rave that the plug-it is the best part of the tools.

But more complexity and points for failure unless done right.

 

[nickao]

We don't know that the plug it is the issue in this case.  No matter what cord you have - make sure that it is fully locked before using your tool and check it during the day - especially if you are using a sander!

Peter

Yes so true, a few times I  didn't turn the plug it all the way, totally on me.

But with the old black plug it would have totally melted(and did so), the white plug just had a coating of black soot on it with no melting at all. Still, I always really give it a good turn now and am mindful of it.

The plug it one of my favorite parts of the tools If you were in my shop at one of the 4 stations I have set up you would see the benefit of the plug it so fast. I cant imagine fighting cords on every tool ever again.

DeWalt has a very similar system on their 618 routers, but I changed them over to the Festool version to keep it simple. I almost like the DeWalt version better though.

 

[deltafunction]

If I read correctly, you had removed and re-connected the Plug-it when it stopped working.

If so, my guess is that the Plug-It shorted out and damaged the connector. Check the power connector on the tool, as well as the cord that was being used when it failed. If they were damaged, they will show signs of being black or melted.

This can happen if the cord is not fully attached.

If that's the case, you need to toss the damaged Plug-it. Using it on other tools could damage them.

Some photos of bad failures, in many cases it doesn't look this bad.

I only disconnected the plug-it after the failure as a check to see if the cord was bad or connection came loose (tried the plug it from my router as well on the domino).  I usually leave the plug-it installed until I put the tool away for good and unplug the end from the vac when I switch tools.  ends of the plug-it looked brand new.

 

[DiscoStu]

I had an issue where mine wouldn't turn off. Turns out it was dust in the switch. I gave it a blast of clean air and it's been fine since.

Sent from my iPhone using Tapatalk

 

[ear3]

Is the melting issue just if the cord shorts/fails, or is there some underlYing problem with cords. You just hot me paranoid about all the black insert cords I have.

Guys get rid of those old extension with the black plastic on the inside connector.

I have several of the extensions with the black plastic and I wont use them becasue its not worth messing up the tool, that black plastic melts. When Festool went to the new white plastic I argued with Amazon, they ended up trading me the old for the new. I doubt they would do that now, but I got 4 newer extensions that way.

I have torture tested the new "white inside" extensions and they are the answer to so many issues out there.

And just becasue you have used the black for so many years without an issue that means little, I did too until one failed at the 5 year mark and fried a sander.

These will not cause and seems to prevent that burning issue at the plug it:
[attachimg=1]

 

[Shane Holland]

[member=37411]Edward A Reno III[/member], sorry didn't mean to alarm anyone with the hypothesis that the cord might be the issue. The failure rate is extremely low. It's caused when the Plug-it cord is not fully engaged with the socket on the tool. This is general due to the cord not being twisted on well. That leads to the power arcing and resulting in the photos I posted.

I don't necessarily agree with the comment about the black versus white Plug-its. The change was due to a change in the supplier for Festool, not because of a design change.

Shane

 

[ear3]

Got it.  Thanks.

[member=37411]Edward A Reno III[/member], sorry didn't mean to alarm anyone with the hypothesis that the cord might be the issue. The failure rate is extremely low. It's caused when the Plug-it cord is not fully engaged with the socket on the tool. This is general due to the cord not being twisted on well. That leads to the power arcing and resulting in the photos I posted.

I don't necessarily agree with the comment about the black versus white Plug-its. The change was due to a change in the supplier for Festool, not because of a design change.

Shane

 

[deltafunction]

Got it back today with a note saying a connection was fixed.
Will get to start back on cabinets tomorrow.

While disappointed in that expensive of a tool having an issue like this, it was great having it back within a few days. Festool (and Hilti) will continue to get my business  with a good warranty for my construction tools.