Festool Customer Service

[TXFIVEO]

Good day to all from North Texas!  Recently sent my 2.5 year old CT26 for a broken ground prong in the power cord. Received it within a week and they replaced the cord, AND TURBINE AND REPLACED the hose garage for the new updated version. Couldn’t be happier with the level of service!

 

[jarbroen]

Glad to hear about the excellent customer service.  How did you find a box for the CT?
The ground prong broke on my CT26 the other day(still under warranty) but it seems like a pain to find a box and ship it back.

 

[sancho57]

They do provide great service.

 

[Administrator_JSVN]

Thank you so much for sharing! I’ll make sure that the right people get credit!

(Tyler)

 

[Shontay]

Jarbroan, call customer service and ask if they can send you a box. I was having difficulty finding a box for kapex that needed service, called customer service and they sent me a kapex shipping box for free. Great service.

 

[mcooley]

I will just add that for Festool service I normally send through my dealer and they take care of everything like boxing etc.

m

 

[TXFIVEO]

I made my own box.  Wasn’t too difficult.