FestoolUSA website suggestions

[Paul G]

Couldn't find an official website feedback thread for Festool so here goes. Doing a bunch of research on Festool products I found a few things at the Festool USA website that could use some tweaks to help people know more.

-Regarding Domino DF 500, when navigating directly to the DF 500 tool page, how would anyone discover there is a Set available (574432)? I found out about it at Amazon, then searched the part# at Festool to discover it. This really should be listed in the Additional Purchase Options of the 574332. Also regarding the DF 500, when viewing accessories for that tool, the Tenon Assortment  498899 is obscured, only visible if I 'show all', while the assortment kits for the XL DF 700 do show when filtering for that tool only.

-Regarding the Domino XL DF 700, are there no Additional Purchase Options for that tool or is that just missing?

-Regarding the sanders, it would make sense to list the Abrasives Systainers as Accessories for the sanders. Also the stickfix deltas are missing when showing the RO90 Accessories.

 

[oldie]

I'm guessing this sort of thing, maybe, happens across all Festool websites.
Try finding the Sys-Roll on the UK website.
If you know, you know - if you don't, you wouldn't even know it existed.

Richard.

 

[joiner1970]

I'm guessing this sort of thing, maybe, happens across all Festool websites.
Try finding the Sys-Roll on the UK website.
If you know, you know - if you don't, you wouldn't even know it existed.

Richard.

Is it this one you're talking about Richard ?

http://www.festool.co.uk/products/a...means-of-transport-for-systainer-sys-roll-100

 

[Paul G]

I'm guessing this sort of thing, maybe, happens across all Festool websites.
Try finding the Sys-Roll on the UK website.
If you know, you know - if you don't, you wouldn't even know it existed.

Richard.

I'm sure it's hard to keep track of it all, they won't know unless someone mentions it.

 

[peter halle]

If you notice something out of order or missing on the Festool USA website you can use the contact button.  The resulting email form has a choice in the direct inquiry to drop down box to have your comments directed to the website team.

Peter

 

[AlexThePalex]

I'm guessing this sort of thing, maybe, happens across all Festool websites.
Try finding the Sys-Roll on the UK website.
If you know, you know - if you don't, you wouldn't even know it existed.

Maybe I'm one of those who know, but I found it very easy to find. It's a systainer accessory, so I looked under the systainer section and there it was.

I've found that it's sometimes difficult to find things on a European Festool website, but only sometimes. I must admit that I find it a lot more difficult to find things on the US website. 

 

[Paul G]

If you notice something out of order or missing on the Festool USA website you can use the contact button.  The resulting email form has a choice in the direct inquiry to drop down box to have your comments directed to the website team.

Peter

Thanks Peter, I tend to default to this forum for just about anything Festool. I sent them a link to this thread

 

[oldie]

Joiner:  appreciate link.

Was really agreeing with PaulG;  in so far as sites just don't
always make it easy to realise what products (or combinations of) are available.
Can sometimes be pretty unintuitive, even when you know what you're
looking for.
When I wanted to look up Sysroll, quicker to Google, and get Festool code first.
Do appreciate that some are more au fait with the sites, and, catalogues.

An eg, for me is, that Alex posted elsewhere that there is a new 150mm (louvre) pad
for the RO125 - but that pad has, I think  [unsure] been available for quite a while.
Just happened to know - certainly in the 12/13 catalogue; and think was in previous two catalogues.

Richard

 

[Administrator_JSVN]

Paul,

I saw your post here and received your follow up email as well. Thanks for bringing that to my attention. I'll work on getting it corrected.

Shane

 

[Paul G]

Glad to help Shane, if I find other stuff how would you prefer being contacted?

 

[Administrator_JSVN]

Glad to help Shane, if I find other stuff how would you prefer being contacted?

You're welcome to just shoot me an email - sho@festoolusa.com.

 

[ajones]

A stark contrast to Festool Uk I went to the trouble of phoning them to point out a typo on the service home page a month ago... guess what.. its still there.

the response was (oh is that all) :

 

[peter halle]

A stark contrast to Festool Uk I went to the trouble of phoning them to point out a typo on the service home page a month ago... guess what.. its still there.

the response was (oh is that all) :

I would suggest that you use the contact form on the UK website.  I have notified them of issues that I have noticed on their websites and they have addressed immediately and let me know.  IT loves emails.

Peter