I'm afraid I respectfully have to disagree with you, here's why:
(I try not to be a complete *rse-h*le, so I'm offering to help at the end of the post)
SGreenberg said:
I would have brought this to my local Festool dealer; shipping would have been more trouble. But right now that's not possible in NYC.
I agree, the various lockdown/stay at home rules are not very conveniant to say the least, but you can't really blame Festool for the current global pandemic. (if the SarsCov2 virus was made by festool, it would have had green spikes [tongue])
SGreenberg said:
If Festool said I had to send it in, I would have.
Well, they do in the manuals that come with each tool.
Quote directly from the manual:
WARNING
Risk of injury, electric shock
• ► Always pull the mains plug from the socket before performing any servicing and main tenance work.
• ► All maintenance and repair work which requires the motor housing to be opened should always be carried out by an authorised service workshop.
Customer service and repairs must only be carried out by the manufacturer or service workshops: Find the nearest address at: www.festool.com/service
Always use original Festool spare parts. Order no. at: www.festool.com/service
SGreenberg said:
It wasn't an emergency, I would have waited had I known how difficult it would be.
How can festool know if you would find it difficult?
That would require them to know the individual skill level of every person that can order a spare part!
I can imagine some people found it really easy, someone who works as a vacuum repair man to give an example.
SGreenberg said:
But if they're going to make the parts available they have a responsibility to tell you what you're getting into.
I totally disagree with you on this one I'm afraid and this is exactly why I react so strongly to your post.
Allow me to explain:
As I stated above, various people have different skill sets, so the only way a company can make sure the person who carries out the repair has the necessary skill set is to work with authorised dealers/repair services and only make spare parts available to them and not to the general public. This is how it used to be in the past and it was almost impossible to aquire the parts for a repair.
Nowadays you can get the parts much easier, but you have to make an assessment of your own skills and you carry out the repair
at your own responsibility!
I really like the fact that I have the option of repairing things myself although every manufacturer strongly advises against it in their manuals.
Of course, you always run the risk of lacking certain skills or speciality tools (such as Apple with their darn pentalobe screwdriver bits).
I personally consider myself quite technically able (I work as a technician), but my knowledge is limited to certain specific fields, I know very little to nothing about car mechanics for instance. So let's say I ordered a new crank-shaft for my car (is that even a car part? I'm just guessing here).
Do you think it comes with instructions and all the necessary tools to carry out that repair?
Or should I not be allowed to even order that spare part?
Or should I make an assessment of my own skills and the tools I own in order to determine if I can carry out the repair myself or that I need help and/or a professional service?
In case of the car I would take it to my garage/car repair shop, in case of my CTL midi vac I chose to do it myself after I looked up how to do it on the internet and (this is important) before I ordered the parts or took apart my midi!
So I can understand the fact that you are frustrated at the moment, but let's be honest, maybe you have yourself to blaim just a tiny little bit? [unsure]
Anyway, as I said before, it's finnicky but I'm sure you can do it, after all it's not rocket science.
PM me if you want me to translate the steps in the guide or if you want me to take apart my midi and take pictures of how specific componants are wired. I'll gladly be of any assistance as I'm an avid believer in giving the power (and the right) to repair things to the people (oh no, I'm starting to sound like a hippy [scared])
Keep in mind that a reply will not be instant as I'm in a European time zone.
Best of luck and sorry about all the ranting
(I'm experiencing a bit of cabin fever at the moment I guess)
wpz