MARKING TOOL FOR SECURITY

[welshsam]

Has anybody come across this problem before.

After  only two weeks my PDC stopped going into forward gear.
Rang up Axminster and they said to return it which i did the next day.

Rang up today to ask when my replacement would come and was told they would only repair it not replace as i have
put my name on it !!!!

I have been in the game a long time and its new to me but is this the norm and I have just overlooked it or am i missing something here.

If us guys and girls don't mark our tools we are surely making it easier for the pilferers to have an easy ride to selling their stolen gear.

Any guidance would be greatly appreciated even if its to tell me I am a stupid twat for picking up my permanent marker 

 

[demographic]

Thats made my mind up about buying Festool gear from Axminster then.

 

[welshsam]

30 day no quibble money back guarantee!!!

kinda throws that statement out of the water doesn't it.

I have regularly bought from Axminster but I am so disappointed by their stance especially after recently spending a few thousand with them on Festool products

 

[demographic]

Mind, as long as the warrenty lasts as long I'm not overly fussed about the difference between replace or repair.

I mark everything I take on site though so its very important to me.

 

[Rip Van Winkle]

The Festool parts cost for the entire housing is £26.34

At the worst they should just charge you the above fee if the dtill needs to be repaied and you'd prefer a new one. I'd say this is excessive though.

The above cost seems to be because the PDC housing is only available as a multiple piece kit, rather than as individual components. The other parts of the drill also seem mostly to be only available as complete assemblies as well. If the drill is being repaired you might check whether the gear housing is being repaired or just completely replaced as a whole unit.

 

[welshsam]

And I would gladly pay that rather than take the risk of having damaged goods

 

[AlexThePalex]

If your tool is defective, it is the norm to repair it. Not just send out a replacement.

What's wrong with some mechanic personally overhauling your entire drill and replacing parts if needed? The end result is just as good as a brand new one from the factory.

I don't see what Axminster or Festool are doing wrong here.

 

[rizzoa13]

If your tool is defective, it is the norm to repair it. Not just send out a replacement.

What's wrong with some mechanic personally overhauling your entire drill and replacing parts if needed? The end result is just as good as a brand new one from the factory.

I don't see what Axminster or Festool are doing wrong here.

He's two weeks into owning the tool. I'd much rather get a new drill back, one that DOES NOT have a prexisting problem that could or could not have been fully fixed by the mechanic. There's a chance the mechanic fixes the drill but does not get the the root problem and the same thing happens again.

I know damn well if it was a new vehicle I wouldn't want to be saddled with it if anything broke after two weeks.

 

[Frank-Jan]

The 30 day money back thing is 15 days now, and it's meant for trying it out and if it doesn't meet expectations you can return it, but there are conditions to it , see the service section at the festool UK site. (no signs of excessive use, no damage...)

Every company has it's own warranty conditions, I remember from years ago that if you bought a dewalt tool from an "official dealer" and it would break in the first 30 days you would get a replacement instead of repair. (But it was not standard, and mentioned on the poster as one of the advantages of buying at an "official dealer".

On the other hand, I heard that if you buy cheap tools from Aldi, everytime it breaks you can get a new one till they run out, and then get your money back.

... I know darn well if it was a new vehicle I wouldn't want to be saddled with it if anything broke after two weeks.

I never buy new vehicles, but I very much doubt that there are many brands that offer a complete new one if there is a problem with the gearbox.

 

[AlexThePalex]

I'd much rather get a new drill back,

Yeah, wouldn't we all.

one that DOES NOT have a prexisting problem that could or could not have been fully fixed by the mechanic. There's a chance the mechanic fixes the drill but does not get the the root problem and the same thing happens again.

It isn't exactly rocket science or brain surgery to swap out a few parts. Any mechanic worth his pay can fix it as new.

Once you buy an object from the store, that particular one is yours. If a problem arises, warranty is there to fix it. You can't reasonably expect a manufacturer to trash a whole drill just because 1 out of 50 parts is faulty.

 

[Paul G]

... You can't reasonably expect a manufacturer to trash a whole drill just because 1 out of 50 parts is faulty.

I do find it reasonable that if a product I just bought fails that it is replaced. Is it my fault the manufacturer shipped me a dud? No. Give me a replacement that works and they can repair the dud and sell it as a refurb. Now if I damage the product in the meantime then repair is the reasonable course of action. YMMV

 

[kevinculle]

This is a new concept of warranty coverage where your used tool that failed (and maybe has your name engraved in it) is replaced by a new one for the duration of the warranty!  If you want to return a tool during the try it out period just wait to engrave your name on it until you have decided to keep it.  Once you are past that and into warranty the manufacturer rightly decides whether to repair or replace the tool as a business decision.  Factors like the nature of the failure and their interest in creating goodwill with customers should be considered in the fix/replace decision along with the cost of repair vs replacement.  That's the only kind of warranty I'm familiar with!

 

[Rip Van Winkle]

Festool tools in the UK have a 36 month free repair warranty, plus the supposed full refund trial period.

According to the OP, the tool had only been purchased two weeks before, which means it was still supposed to be within the trial period, let alone the warranty period.

At two weeks from purchase the tools was still at less than 1.5% of its warranteed lifespan! That's significantly less than the sales tax percentage in most places!

Most people who purchase a new tool, purchase a new tool, because they want to recieve a new tool.  To purchase a new tool, and wind up with what is essentially a "refurbished" tool, because the tool had to be sent in for warranty, especially when the tool is less than 2% into its guaranteed lifespan, and the tool is still supposed to be within a trial period, could be very annoying!

I've seen similar complaints about Snap-On dealers doing this for some tools. It did not make the purchasers happy, and Snap-On doesn't even have a trial period for their tools.

Alternately, ask for the £27 and give the guy a new tool. 

 

[rizzoa13]

I mean for all intents and purposes the guy bought a refurbished tool for new tool price, correct?

It's not that festool SOLD him a refurbished tool but that within two weeks of owning it, it became one.

And I do buy new vehicles exactly for the warranty and service. If my wife's new SUV had something mechanical wrong with it your damn right I'd have a new vehicle rather than a lemon where I could potentially be chasing down the problem for the lifespan of the car.

 

[welshsam]

I believe what I was trying to put across is this

I bought a new tool , two weeks it stopped working for what ever reason
Which bound to be a dissapointed for any one

After ringing to sort the problem I was told it would not be replaced
Because I had put my name on it for security reasons.

Yes maybe I should have waited to do that but it only takes seconds for some scrott to lift it on site I did not want to take the risk.

Latest after I spoke to the girl in festool they could not find. Y drill on their system after the delivery driver picked it up.

It is what it is now as we all know they want our money but it rarely matters to them after they have the cash.

 

[Bob D.]

"Latest after I spoke to the girl in festool they could not find. Y drill on their system after the delivery driver picked it up."

So you are saying your tool was picked by the driver but it either;

A. Never got delivered, was lost in transit, or has not been delivered as yet.
    -or-
B. Has been misplaced, lost, or stolen, at their facility after being delivered.

Do you have confirmation from the delivery service that it was in fact delivered?

If yes, then to me it sounds like a new tool should be coming your way.

 

[welshsam]

update today

They finally found the tool in the Festool system it has been delivered by the driver and was now on its way (7 days later) to a Festool technician to take a look at it

I am sure this is starting to get boring for some of you but i will say this,

Because i security marked my tool i was told they would not replace it ,now for me its just a matter of running the course and waiting for the outcome

but what I was hoping to do was save another tradesman/Woman from the issue

Im sure it will be sorted soon

Thank you for ur feedback

 

[slimm]

If your in the uk consumer rights act clearly states any goods purchaced that are found to be faulty faulty  within 365 days the customer is entitled to a new replacement unit (if the fault happens within 28 days then its a full cash refund) at the point of purchace. End Off

I actually had this issue in a BnQ store regsrding a shower it did however take me three visits to the store and an altercation (im not going into) but i recieved my replacement.