MIDI Extractor Auto Mode issue

[chrisrosenb]

About a month ago I upgraded my old style MIDI vac with the new more powerful MIDI model.
I have put several hours on it. I use it with one of the anti static Dust Deputy models that sits on a 5 gallon bucket. I also have the MIDI & DD connected with an anti static hose. Today while I was straight line cutting some lumber with a TS75, the MIDI started acting up.  The saw ran fine, but the MIDI would either not start at all, or the speed would increase & decrease on it's own.
The MIDI runs fine in manual mode.

I thought I read about this problem before but could not find any posts. 

 

[chrisrosenb]

I have tried sending the online repair form several times, but like my MIDI vacuum. it does not work either.

Is Festool for real?

 

[copcarcollector]

[member=1903]JD2720[/member]

Call service  toll-free at 888-337-8600 on Monday through Friday between 8:00 a.m. to 5:00 p.m. ET

They may be able to diagnose over the phone. I used the online repair form with success a few months back, let them know on the phone that you are having an issue with the form.

Or, send [member=57769]TylerC[/member] here a PM

 

[chrisrosenb]

I did not have phone service today, so calling was not an option. After several tries, I got the online form to work.
UPS picked up the MIDI about an hour ago.

 

[chrisrosenb]

My MIDI was delivered back to me today & it works great.
It was only gone about 72 hours.