I have had a beef with Festool ever since the new MFT3 table came out and I am posting this here with hopes that someone from Festool will see this and that they will come up with a solution. I own two MFT 1080's the 55 saw and a Rotex all purchased in Dec '06. I wanted to upgrade, buy the new fence and rail system and install it into my MFT 1080 table.
I saw the new table at my local dealer, they made a few improvements, the whole setup looks much beefier. Maybe easier to square parts, although I nave never used it myself yet.
Anyway I called Festool USA HQ in Indiana a few months ago when the new table came out, and the tech support guy said there is no way to install the new fence and rail system on the previous 1080 table. The extrusions for the new table - the table frame itself, is completely different and the old festool guide rail brackets will not fit on the new table, and vice versa.
I am not a little miffed at Festool about this, because I am forced to purchase a whole new table for their new rail and fence setup and that just turns me off. I feel that they are not interested in supporting their previous customers who have spent thousands of dollars in old table equipment, and with a new improvement like this I feel that they have thrown me overboard by not making the new fence and rail retro - fitable. I have about three grand into their equipment right now. And not being able to retro fit my MFT 1080 is a reason why I am seriously considering buying a table saw instead of the new festool table. Because if I have to pay ANOTHER 600 plus dollars for a new table, after just buying two tables less than two years ago, I am asking myself, why should I, if I can buy a brand new 3 hp cabinet saw with a cast iron top for less than a grand that is guaranteed to make square repeatable cuts?
I even asked the USA HQ if I could purchase the new extruded aluminum rails separately - the table frames from Festool, and retro fit my old table parts to the new rails, so the new fence would fit, and they would not even do that. I felt that they want to punish me, one of their loyal customers, by making me buy a whole new table to get the new fence and rail.
I did examine the new table frame closely and it is definitely an improvement, it appears to be a dovetail design which would imply that it holds the fence and rail more securely and is more self aligning which is great. Yet one would think that if the new rail and fence system can not fit into the old 1080 non dovetail extrusions, that the most logical, helpful, cheapest, sensible and customer appreciative and grateful thing the people at Festool could have done for their LOYAL, PAYING CUSTOMERS, would have been to design an adapter jig, so that one could adapt the new fence and rail system to the old table. Either that, or at least make their new extrusions available to mft 1080 customers so we can retro fit. Obviously their loyal customer base is not worth it to the CEO of Festool over in Germany, for him to order his engineering staff to do either, and instead chose to gouge his loyal customers for the price of an entire new table. Sorry to be so blunt, but that's how I feel and I hope the CEO of Festool reads this.
Their system is billed as being modular and upgradable (that's what a direct, factory employed festool sales rep told me at the Detroit woodworking show in 2006 when I bought into the system), and they just proved the opposite to me by not making MFT3 parts interchangeable with the mft 1080.
So now, even though I am considering purchasing the new MFT3, (and even if I did not own the older table), I am afraid to buy the new MFT table because what if they come out with a design improvement on their new table a year from now, and I really want it, and I can't retro fit it and have to buy a brand new entire table a year later to get a small improvement? I can either keep my old table and let it collect dust, or sell it on ebay (which cheapens the MFT product line to consumers and ultimately will harm festool reputation once they see dozens of MFT's on ebay). At least with a table saw, you can buy jigs and fixtures from either the TS maker or third parties, to improve performance and add various jobs you can do. But with an MFT, you are locked into and dependent on Festool for upgrades, and they seem to view their MFT line as a monopoly by not supporting their older MFT line by not making design improvements and parts interchangeable or come up with interchangeability solutions. It all seems extremely stingy when they come up with new ideas, you have to pay for the new idea plus several times over, to get the improvement, when it comes to the MFT tables.
I also just found out today that Festool only promises to provide replacement parts for their tools for only seven years, which means if my saw goes dead and I need a new motor, instead of getting it repaired I have to buy a brand new expensive saw, which is very discouraging for me to find out, especially since these tools are so expensive.
So I would like to pose a direct question to the CEO of Festool Corporation. And that is, given the above, why should I buy an MFT3 table instead of a table saw?
They no doubt make fine power tools, and I'm thinking about buying their OF 1400 router, but I have definitely been turned off by the MFT line because of this. If I can find a router almost as good as the festool I will likely buy the cheaper one.
So I would be really curious to see what anyone from Festool (or the CEO, if he is not too busy over there in Germany) has to say about the above, especially since I am ready to make some new major purchases in tools within the next week.
I saw the new table at my local dealer, they made a few improvements, the whole setup looks much beefier. Maybe easier to square parts, although I nave never used it myself yet.
Anyway I called Festool USA HQ in Indiana a few months ago when the new table came out, and the tech support guy said there is no way to install the new fence and rail system on the previous 1080 table. The extrusions for the new table - the table frame itself, is completely different and the old festool guide rail brackets will not fit on the new table, and vice versa.
I am not a little miffed at Festool about this, because I am forced to purchase a whole new table for their new rail and fence setup and that just turns me off. I feel that they are not interested in supporting their previous customers who have spent thousands of dollars in old table equipment, and with a new improvement like this I feel that they have thrown me overboard by not making the new fence and rail retro - fitable. I have about three grand into their equipment right now. And not being able to retro fit my MFT 1080 is a reason why I am seriously considering buying a table saw instead of the new festool table. Because if I have to pay ANOTHER 600 plus dollars for a new table, after just buying two tables less than two years ago, I am asking myself, why should I, if I can buy a brand new 3 hp cabinet saw with a cast iron top for less than a grand that is guaranteed to make square repeatable cuts?
I even asked the USA HQ if I could purchase the new extruded aluminum rails separately - the table frames from Festool, and retro fit my old table parts to the new rails, so the new fence would fit, and they would not even do that. I felt that they want to punish me, one of their loyal customers, by making me buy a whole new table to get the new fence and rail.
I did examine the new table frame closely and it is definitely an improvement, it appears to be a dovetail design which would imply that it holds the fence and rail more securely and is more self aligning which is great. Yet one would think that if the new rail and fence system can not fit into the old 1080 non dovetail extrusions, that the most logical, helpful, cheapest, sensible and customer appreciative and grateful thing the people at Festool could have done for their LOYAL, PAYING CUSTOMERS, would have been to design an adapter jig, so that one could adapt the new fence and rail system to the old table. Either that, or at least make their new extrusions available to mft 1080 customers so we can retro fit. Obviously their loyal customer base is not worth it to the CEO of Festool over in Germany, for him to order his engineering staff to do either, and instead chose to gouge his loyal customers for the price of an entire new table. Sorry to be so blunt, but that's how I feel and I hope the CEO of Festool reads this.
Their system is billed as being modular and upgradable (that's what a direct, factory employed festool sales rep told me at the Detroit woodworking show in 2006 when I bought into the system), and they just proved the opposite to me by not making MFT3 parts interchangeable with the mft 1080.
So now, even though I am considering purchasing the new MFT3, (and even if I did not own the older table), I am afraid to buy the new MFT table because what if they come out with a design improvement on their new table a year from now, and I really want it, and I can't retro fit it and have to buy a brand new entire table a year later to get a small improvement? I can either keep my old table and let it collect dust, or sell it on ebay (which cheapens the MFT product line to consumers and ultimately will harm festool reputation once they see dozens of MFT's on ebay). At least with a table saw, you can buy jigs and fixtures from either the TS maker or third parties, to improve performance and add various jobs you can do. But with an MFT, you are locked into and dependent on Festool for upgrades, and they seem to view their MFT line as a monopoly by not supporting their older MFT line by not making design improvements and parts interchangeable or come up with interchangeability solutions. It all seems extremely stingy when they come up with new ideas, you have to pay for the new idea plus several times over, to get the improvement, when it comes to the MFT tables.
I also just found out today that Festool only promises to provide replacement parts for their tools for only seven years, which means if my saw goes dead and I need a new motor, instead of getting it repaired I have to buy a brand new expensive saw, which is very discouraging for me to find out, especially since these tools are so expensive.
So I would like to pose a direct question to the CEO of Festool Corporation. And that is, given the above, why should I buy an MFT3 table instead of a table saw?
They no doubt make fine power tools, and I'm thinking about buying their OF 1400 router, but I have definitely been turned off by the MFT line because of this. If I can find a router almost as good as the festool I will likely buy the cheaper one.
So I would be really curious to see what anyone from Festool (or the CEO, if he is not too busy over there in Germany) has to say about the above, especially since I am ready to make some new major purchases in tools within the next week.