Need I worry?
- Thread starter Tymbian
- Start date
The time to worry/ask this was before you purchased it. Unless you intend to return it due to your concerns, worrying will ultimately be fruitless.
IMO I wouldn't have bought it a) for the practical concerns around reliability and b) because of personal principle relating to how utterly abhorrent I consider Festool's handling of the faults has been.
But, if you've bought it, just enjoy it. I'm sure, for as long as it stays functional, you'll be thoroughly pleased with it!
IMO I wouldn't have bought it a) for the practical concerns around reliability and b) because of personal principle relating to how utterly abhorrent I consider Festool's handling of the faults has been.
But, if you've bought it, just enjoy it. I'm sure, for as long as it stays functional, you'll be thoroughly pleased with it!
charley1968
Member
- Joined
- Sep 20, 2013
- Messages
- 491
Naw, but a fire extinguisher close by is a good idea
- Joined
- Jul 8, 2007
- Messages
- 13,126
When you bought the Kapex you also bought the Service All Inclusive which offers protection for three years.
Use it in good health!
Peter
Use it in good health!
Peter
The Service All-Inclusive program has you covered for three years. Despite the issues that have been reported by FOG members, the likelihood of having a motor issue with the Kapex is still very low.
Tyler - you're correct that one is covered for three years.
However , the number of people that have reported problems in general or after the service is excluded is not trivial even if it is a low percentage. Especially to those facing the sizable repair bill on saw that cost 1500 +/- .
To infer that it's not really risky is a bit disengenious somewhat akin to a used car salesman saying there's nothing wrong with this car trust me, but the paperwork saying caveat emptor.
Now I'm not directly comparing you or FT to a used car salesman , so please don't get bent outa shape. And many car salesman are quite trustworth too. I understand your job is to deflect and downplay this kinda stuff, but I think folks ought to have all the whole story before buying such an expensive piece of equipment. Festool have not responded with any info regarding the 110v kapex woes in a long time further adding to the uncertainty.
Extended warranties exist for people that can't afford to purchase expensive items and have them fail before a reasonable life expectancy or don't sleep well with the uncertainty. Ditto with insurance in general. The "likelihood" of my house burning , flooding or being burgled is very low too. But I still have homeowners insurance for enough to cover my losses. Three years on kapex seems to be underinsured to me.
However , the number of people that have reported problems in general or after the service is excluded is not trivial even if it is a low percentage. Especially to those facing the sizable repair bill on saw that cost 1500 +/- .
To infer that it's not really risky is a bit disengenious somewhat akin to a used car salesman saying there's nothing wrong with this car trust me, but the paperwork saying caveat emptor.
Now I'm not directly comparing you or FT to a used car salesman , so please don't get bent outa shape. And many car salesman are quite trustworth too. I understand your job is to deflect and downplay this kinda stuff, but I think folks ought to have all the whole story before buying such an expensive piece of equipment. Festool have not responded with any info regarding the 110v kapex woes in a long time further adding to the uncertainty.
Extended warranties exist for people that can't afford to purchase expensive items and have them fail before a reasonable life expectancy or don't sleep well with the uncertainty. Ditto with insurance in general. The "likelihood" of my house burning , flooding or being burgled is very low too. But I still have homeowners insurance for enough to cover my losses. Three years on kapex seems to be underinsured to me.
I'm one week into a 30 day 'trial period'. Now I don't expect it to break anytime soon but it does make for worrying reading. £900 for a saw is a lot of money to me. I've been in construction for 30 years and I've bought cheap tools before for a specific contract knowing I was going to bin them afterwards..the Kapex isn't such a buy it's a long term investment as it has been for many tradesmen and women who now are left feeling angry and let down by a firm that they have most likely invested 1000's in other tools from the same firm.
There is no 'law' saying you have to get the speed of the saw up to full, it's just the best technique to use for proper cutting and dust collection.
Nevertheless, using the saw in a non abusive way with the expectation of long term production should be expected.
If you're worried about longevity, return it before your 30 days are up and go in another direction..... no harm no foul.
Nevertheless, using the saw in a non abusive way with the expectation of long term production should be expected.
If you're worried about longevity, return it before your 30 days are up and go in another direction..... no harm no foul.
Cheese
Member
- Joined
- Jan 16, 2015
- Messages
- 12,509
antss said:
Point well taken...I'm not trying to bash Festool, but I do take exception to their Kapex "hot potato" approach. If there really isn't a reliability issue with the Kapex, well then fully back the saw and don't issue some weak memorandum and rationalizing the failures on the basis that what caused the meltdown was multiple cuts in thin stock...yada...yada...yada.
DzordanoBruno
Member
- Joined
- Jan 6, 2015
- Messages
- 157
Just use it a and be happy with tool 
Similar threads
