New Rotex 90 with red tag "Nacharbeit"

[Ingebrigt]

Hi!

I've just bought my two first festools, the Rotex 90 and the TSC 55, and just received them. I was super exited to open them up and try them out, but in the box with the sander, there was a red tag that said "Nacharbeit", and a small white note saying something else in German. The white note seems like a repair note, and under “Problem:” there’s written “Feinschleft schluht” or something like that. The last work is hard to understand. When translating nacharbeit by google, it suggests "post-treatment, rework" etc.

Does this mean I've got a rotex that has been repaired for something? I paid full price when ordering it from Axminster, and don’t accept getting a sander that has some faults.

Has anyone else experienced this, and is there any Germans that can tell me what that means?

Thanks in advance
Ingebrigt

 

[Alan m]

welcome to the fog.
im sure shane will be along soon to help

 

[AlexThePalex]

Not German, but I speak it.

Feinschleft = actually "Feinschliff" and means "fine sanding" so probably refers to the fine mode of the sander.

schluht = difficult, you didn't write that word down correctly either but I guess it must be a word that means something like "to drag" or "to rub against"

Nacharbeit indeed means rework.
 
So I guess this is a sander that didn't pass the factory quality test because the fine mode wasn't working properly. They tagged it to be reworked to solve the problem.

But the fact that the tag still is there makes it unclear if the sander is actually fixed or not. Normal procedure of course is to remove the tag after they're done.

I wouldn't take any chances, don't use it but go back to your dealer and exchange it for a new one. Shouldn't be a problem.

 

[Ingebrigt]

Only problem replaceing it is the dealer is Axminster in the UK, and I live in Ålesund, Norway... And I realy need it right away.

 

[Administrator_JSVN]

I have brought this to the attention of my colleagues in Festool UK. Someone from Festool UK and/or Axminster will be in touch with you regarding the tool.

If you need to use the tool immediately, I would recommend that you do that. Remember, the tool is covered by a 3 year warranty. If it's determined that the tool was not in new condition, I'm sure it will be corrected for you.

Shane

 

[Ingebrigt]

And already festool UK has contacted me. Thanks for your help Shane! If I'll keep getting this kind of service this sure won’t be my last festool!

 

[hrrb]

Maybe the note said schlecht instead of schluht?

Schlecht means bad which could give a better meaning. Fine sanding bad (?)

Kind regards
Henrik

 

[wow]

I'm willing to bet that Festool is all kinds of embarrassed that that tool - and more importantly the tag - somehow got out of the factory.

I'd be sure to hang onto that tag. It could be very valuable down the road, kinda like a misprinted stamp or double-struck coin...

 

[Michael Kellough]

So, they built a tool and actually checked it after assembly?
How many tool companies do that?
That's why we buy Festool.

 

[AlexThePalex]

How many tool companies do that?

Uhm, most factories have some form of quality control.

 

[Jesse Cloud]

How many tool companies do that?

Uhm, most factories have some form of quality control.

But most forms of quality control test only a small sample of the output of the factory.  And most specifications for QC allow a certain
percentage of failure before action is taken.
I have a friend who is a QC pro and he highly recommends buying rebuilt tools and computers, since 100 per cent are usually tested.