Syslite warranty registration question

[bellchippy]

Bought a Festool Syslite from an online dealer, and it came with two registration forms neither one had the correct serial number printed on the form, can I just amend the form or will that not work with the bar code printed on the form. Already emailed festool UK but had no reply.

 

[Frank-Jan]

You don't have to sent in the form, you can just register online, and use the number on the machine. (Allthough I usually use the form to read the number, but the times I did check, it was always the same as the machine I got it with)

 

[Guy Ashley]

[quote author=bellchippy link=topic=16945.msg178162#msg178162 date=1321383035]
Already emailed festool UK but had no reply.
[/quote]

SHOCK! STUNNED and AMAZED! [tongue] [tongue]

 

[bellchippy]

Frank jan

Thanks for that, PROBLEM solved.

Brian

 

[ajones]

Bought a Festool Syslite from an online dealer, and it came with two registration forms neither one had the correct serial number printed on the form, can I just amend the form or will that not work with the bar code printed on the form. Already emailed festool UK but had no reply.

Well thats got to be a huge improvement on their  normal service of telling you to floor cloth, its only warranteed for two months anyway.

 

[jmbfestool]

Bought a Festool Syslite from an online dealer, and it came with two registration forms neither one had the correct serial number printed on the form, can I just amend the form or will that not work with the bar code printed on the form. Already emailed festool UK but had no reply.

Well thats got to be a huge improvement on their  normal service of telling you to floor cloth, its only warranteed for two months anyway.

Probably  jumping the gun here!

BUT
U taking the ...... or your actually stating it has only 2 months warranty?  Cus I have been lead to believe its 3 yrs!  I have two of them and if they only have two months I will be returning both of them cus I believe if they can only offer two months warranty! Festool are obviously not confident enough it will last longer than 2 months fault free and for that price im not risking it!   

 

[bellchippy]

Probably  jumping the gun here!

BUT
U taking the ...... or your actually stating it has only 2 months warranty?   Cus I have been lead to believe its 3 yrs!   I have two of them and if they only have two months I will be returning both of them cus I believe if they can only offer two months warranty! Festool are obviously not confident enough it will last longer than 2 months fault free and for that price im not risking it!     

[/quote]

Had an email back after registering online, and it states that it's a 3year warranty

 

[jmbfestool]

Probably  jumping the gun here!

BUT
U taking the ...... or your actually stating it has only 2 months warranty?   Cus I have been lead to believe its 3 yrs!   I have two of them and if they only have two months I will be returning both of them cus I believe if they can only offer two months warranty! Festool are obviously not confident enough it will last longer than 2 months fault free and for that price im not risking it!     

Had an email back after registering online, and it states that it's a 3year warranty
[/quote]

[big grin]

 

[Alan m]

i think festoolfootstool was making a sly remark about which ever accesory he/she bought and couldnt get replaced after 2 months

 

[ajones]

Yes I was told by a member of staff of tts (festool)that all festool accessories are only covered by a two month warranty here in the UK

I'm not sure whether a torch is classed as a tool or an accessory

 

[Alan m]

Yes I was told by a member of staff of tts (festool)that all festool accessories are only covered by a two month warranty here in the UK

I'm not sure whether a torch is classed as a tool or an accessory

o was that official. is that stated anywhere

 

[ajones]

Well,Alan

          That was what I was told when I asked how long the warrantee was, so unless she was not telling the truth........... But why should a festool employee
lie to a customer about warantee duration ? that would be just plain bonkers wouldnt it?