Kevin Sumner
Member
- Joined
- Apr 11, 2014
- Messages
- 11
I would just like to compliment Shane Holland from Tool Nut for his exceptional customer service.
Recently as many of you know Festool USA has been going through some reorganization with its order and sale processes,this has lead to many delays which had caused their customers to become very frustrated.
With that being said l ordered the CMS Router table set and had to wait an extended period of time to receive it
Super Shane always kept me informed of the progress of my order, mailed me some swag during the waiting period and when it did arrived mailed it first class to to me in Florida.
Well because of Super Shane's excellent customer service, Tool Nut now has a customer for life.
Tool Nut should be so proud that they have an excellent employee such as Shane who represents their company so well.
Thanks again!
Kevin Sumner.
Recently as many of you know Festool USA has been going through some reorganization with its order and sale processes,this has lead to many delays which had caused their customers to become very frustrated.
With that being said l ordered the CMS Router table set and had to wait an extended period of time to receive it
Super Shane always kept me informed of the progress of my order, mailed me some swag during the waiting period and when it did arrived mailed it first class to to me in Florida.
Well because of Super Shane's excellent customer service, Tool Nut now has a customer for life.
Tool Nut should be so proud that they have an excellent employee such as Shane who represents their company so well.
Thanks again!
Kevin Sumner.