TS55 REQ plastic piece gliding on rail broke after first use..

[sebbyseb]

Hi,

I just tried my TS55 REQ for the first time, and after a couple of cuts I noticed that the blue plastic piece that permits to glide on the track without sag stayed on the track when I lifted the saw. On close inspection, I noticed that there's one broken tab on the piece, which explains why it fell off (as you can see in the attached pic). The saw is brand new. Anyone ever had such a problem with this piece? I wrote a message to Festool customer service to inquire about getting a replacement one.

Thanks.

 

[Brice Burrell]

Welcome to the FOG, sorry it was about a problem with your new saw.  I'd say to call Festool for the fastest response.  The people working phones there are very friendly and will get you taken care of quickly.   

 

[semenza]

Hi,

Welcome to the forum!

  +1,  Just call them. You'll probably have the part before you hang up the phone. ....... OK, maybe not quite that fast.  [wink]

    Festool service  800- 554- 8741

Seth

 

[sebbyseb]

Thanks guys, that's what I did yesterday and the part is already being shipped. Can't wait to start ripping Wood again with this beauty!