TS75 from the recon site (UPDATE)

[ericvancronk]

I posted earlier that my TS75 was shipped without the 75" rail.

I had sent two emails to Festool and didn't hear back and sent a PM to Tyler and it was bounced back.

So then a forum moderator suggested that I give the 800 number a call, so I did and the whole phone call took about 4 minutes and they are shipping me out a new track.  I have to say that I was very impressed with Festool and how easy it was to get the situation resolved once I contacted the proper person.

 

[Administrator_JSVN]

Thanks for sharing! I'm glad things got worked out for you.

Sorry that I was hard to track down. I was sick in bed most of last week, so I was pretty much out of communication.

(Tyler)