Uncle Bob Marino absolutely, positively rocks!

[LaserGecko]

Hey folks,

I don't know if this is the most appropriate place for this post (feel free to move it, if necessary, Matt), but I would just like to point out that Bob Marino doesn't recognize the normal meaning of the term "customer service"; he blows it out of the water, writes a condolence note to its Mother, and then takes it to a whole other level.

Seriously outstanding and above and beyond the call.

I just placed my second order with him (the first one of any real significance) after my fifth or sixth conversation with him about various, piddly items and am just blown away by his offer to help me out and knowledge of the product.

Fan-damn-tastic! Thanks a million. (Literally, since it was for a C12 Drill!)

 

[Fred West]

Jason, I must agree with you 156,783 %.  ;D Fred PS That is just an approximation.

 

[Don Bullock]

Jason,
I fully agree. While I've never met Bob and only ordered a sander from him this week I feel I know him. Bob posts on another forum I'm on and I find his posts very helpful. He was quick to answer all my email questions even though my first purchase was rather small. I will certainly plan to send him another order as soon as I'm ready.

 

[kdi]

I agree too.

 

[mntbighker]

I have never dealt with Bob yet but this is clearly what happens when someone enjoys what they do and is lucky enough to make it their living.

Rock on Bob

 

[gkeas]

I've ordered a couple of things from Bob, and I always end up emailing him after I place the order and modify it slightly.  He isn't even phased by this and offers exceptional service.  I highly recommend doing business with him.  After all, this is a guy making a living selling a price protected product.  Why in the world would you buy anywhere else?

 

[colotimber]

I couldn't agree more, Bob is the only dealer that I have ordered from on line.  I have purchased my initial items from the local Rockler but from now on it will be from Bob, one word outstanding!!

Dan Judish

 

[Dave Rudy]

After many orders, AGREEEEEED!!!!!!!!

 

[Dave Ronyak]

Line 1: Ditto, ditto, ditto!!
Line 2: Repeat Line 1.
Line 3: Reiterate Line 2.
Nice man, too!!

Dave R.