Am i been too picky

[DB10]

Hi All. 
  New member here, thought I would introduce myself and Give you some background info and ask a quick question while I'm at it.
Anyway I’ve been using Festool for about a year or so now but have been a chippy for 30 years, so I’m not so new to the tools. I Started off working in the UK, then migrated to New Zealand and eventually ended up in Australia.
Like a lot of people I got into festool through their Dust extraction and have been slowly replacing some of my older tools with festools when I can and have been looking for a better way of organising my tools and my time. So along with my CT, I use the Sys Roll which has proved to be a really handy way of transporting some of my tools around.
Anyway last week I ordered up off of the Australian festool website the Carvex PSC 400 EB, just what I’ve been eyeing up for a while, tool was basic but comes in a sys2 T lock and with a bonus battery.
My question to you guys is, am I been a bit too picky, as when the tool arrived it was packaged in an old style systainer, which I don’t really like using and I only have one of the old style boxes,  that a Bosch tool came in many years ago and whenever I have to open it, it always seems awkward and is a pain to connect to the new ones. The Festool web page clearly states in the, what’s included, that the tool is supplied in a Sys 2 T lock.
So I’ll give them a call this week and ask them if they can swap it over, no harm in trying. But I was wondering has anyone else found when ordering festool via the website that there tools have been packaged in old style systainers and if so did they just put up with it or did they get it swapped over.
Thanks for taking the time to read.

 

[wow]

First, [welcome] to the FOG.

I believe that you should have received what you paid for. If it said it comes in a T-LOC systainer, then that's what you should get.

There are many reasons why it could have been wrong.

• Someone pulled the wrong item to ship?
• Old inventory in the wrong place?
• Somebody did a 'cut & paste' on the description and got it worng?

And the list could go on. I'd contact them and politely ask them to make it right.

Good luck!

 

[JBird]

Sounds as though you have bought a discontinued model, hopefully at a significant discount. It's been years since the switch to T-loc. If this is not what you intended to buy then send it back and buy a new model which comes in a T-loc. It is perfectly understandable to want to standardize on the T-loc version. So no matter if you misunderstood what you were buying, or if they misrepresented what you were buying, you should return it.

 

[dibnah]

Hi and Welcome.

Are you also aware that the Carvex PSC 400 EB has been superseded by the 420 model with the upgrade blade alignment brushes?
I also believe that you should receive what was advertised.
All the best in resolving this.

Cheers  Dibnah

 

[Stone Message]

I would return it immediately using whatever returns guarantee that Festool offers you in Australia. The PSC 400 is, as said above, an old model which has received a lot of criticism in its time. It was replaced by the PSC 420 which is a great machine.

Peter

 

[Linbro]

I think you'll find that a lot of the 'basic' sets come in classic systainers, in Australia, for some reason.

 

[AlexThePalex]

If it was advertised with a T-Loc, then you should get a T-Loc.

Festool discontinued the 400 very quickly because many issues were reported with it. I would avoid the entire saw and get a 420 or a Trion.

 

[ajones]

You really don't want the 400 whatever case its in, send it back.

 

[Kev]

[welcome]

I have bought very little from Festool Oz direct - I'm close to a premium shop and they know how picky I am.

If it had a picture or a mention of a T-Loc and didn't explicitly say "please note: these specials come in the original classic style systainer" you've got excellent reason to complain.

Also, many 400s have had issues - I'm not certain of the number ... I have one that's been faultless, but it hasn't seen heavy use and I also have a cordless 420 and a 300 in my CMS.

It's not true that most basic sets come in classic systainers in Oz - but sellouts of old stock could be several years old. I picked up a CHP45 in the sale and it's obviously a new unit, but it's also obviously been on retail display for a while due to general grubbiness, scuffed sys-maxi and a anti-theft tag on the power cord! Not complaining though, it was about 45% off!

 

[JBird]

This must be what DB10 bought. It is the only 400 basic for sale in the "Run Out Special." I would be happy to have the translation of the phrase "run out special" for the benefit of NA readers.

It does clearly say it has Sys 2 T-Loc. They may not have a proper T-Loc with proper inserts to send you without cannibalizing another tool. Probably the best you can hope for is that they will take it back (I would insist they pay return freight).

 

[DB10]

Yep,  JBird that was the deal, comes with a T lock and bonus battery, sounds like it’s not quite the deal after all.
Ive tried to find out what the difference is between the 400 and 420 without any luck, was the 400 a UK/AUS model only? Also what was so bad about the 400?

cheers

 

[Stone Message]

Yep,  JBird that was the deal, comes with a T lock and bonus battery, sounds like it’s not quite the deal after all.
I’ve tried to find out what the difference is between the 400 and 420 without any luck, was the 400 a UK/AUS model only? Also what was so bad about the 400?

cheers

I know just a little about the differences that may help. The majority of people were perfectly satisfied with their PSC400 machines but there was a sizeable minority that had problems with their machine. The key fault was the poor cut quality and in particular the difficulty making a cut square to the surface of the wood.

Festool took the matter very seriously and came up with the PSC 420 which included a massive redesign of the pendulum mechanism that effectively ensures a perfect cut. The new machine is excellent.

I am not sure if Festool withdrew all the old machines or just let the stock dwindle. They did offer a lot of PSC400 customers who had problems from the day of purchase a direct swap with the new model.

I would not buy a new, reconditioned or second hand PSC400 and would definitely get the PSC420 which is, as I said, excellent.

A lot of the accessories (possibly all of them) from the PSC400 fit the PSC420.

If you are buying a PSC420 then there are some very useful accessories such as the trammel and tilting base.

Here is a link to one of my videos about the PSC420 which demonstrates how well it cuts thick timber:



Peter

 

[Administrator_JSVN]

I suspect it was an honest mistake on the website. If I recall correctly, the Carvex 400 never came in a T-LOC. It was one of the last tools before the transition to T-LOC. Guess I was wrong, it was available in T-LOC, sorry.

I would recommend that you contact Festool Australia. I'm sure they will offer a remedy that meets your expectations.

Shane

 

[festooldude]

My carvex 400 came in a t-loc.. I swopped it out for a trion really fast.. Awefull machine, really light tho.. And liked the swivel plugit connector.. Trion does the best job cutting.. Main purpase..

 

[VW mick]

Not sure if it's relevant .but I bought a domino This year and it arrived in a classic sys .i complained to my dealer and he sent me a Tlock .and I got to keep the classic

 

[sancho57]

My friendd, my thoughts are

You are a customer. Festool is a company the prides itself on its servicce. If you are not happy with your order call festool service and talk to them. If they are anything like Festool USA or Festool UK, Im sure they will make it right.

No sense in spending all that money and not being happy about your purchase.

 

[DB10]

Hi Guys,
  Thought I would give you an update on my post, firstly thanks for the responses and advice.
Well before I got a chance to call festool, this morning, they were on the phone to me, You can’t complain at that for service. Someone there, must have been reading the post.
They offered to swap over the old box for a T lock, which was good of them. But by then I had decided after further investigation and suggestions from some of you on here to give the 400 a miss. No point buying something that has been superseded so quickly
So the outcome Is, the local Festool rep is going to pick up the old 400 when he’s passing my way and I have had to dig a bit deeper, so I could order up the 420 which should be on its way soon,

Cheers.

 

[wow]

Hi Guys,
  Thought I would give you an update on my post, firstly thanks for the responses and advice.
Well before I got a chance to call festool, this morning, they were on the phone to me, You can’t complain at that for service. Someone there, must have been reading the post.
They offered to swap over the old box for a T lock, which was good of them. But by then I had decided after further investigation and suggestions from some of you on here to give the 400 a miss. No point buying something that has been superseded so quickly
So the outcome Is, the local Festool rep is going to pick up the old 400 when he’s passing my way and I have had to dig a bit deeper, so I could order up the 420 which should be on its way soon,

Cheers.

Your story sounds like mine, i.e. even when I am 'taken care of' it always seems to cost me more money? [tongue]

Nice to hear that your tale has a happy ending!

 

[DB10]

Yeah thought crossed my mind. Thanks, do you think my dealer is trying to get me hooked,

 

[Administrator_JSVN]

Well before I got a chance to call festool, this morning, they were on the phone to me, You can’t complain at that for service. Someone there, must have been reading the post.

[wink]

Glad it was resolved to your satisfaction. Great group of folks at Festool Australia. Kudos to them.