Am I being a nitpicking jerk?

[threesixright]

Hi All,

Just a quick question. Just got some of my new FT machines the other day, among it was a new OF 1400.

Opening the Systainer I see a little crack on the inlay, is this normal? Will I be a jerk, to make this a issue? Or for a EUR 700+ box is should be 'perfect'?  I'm kind of disappointing  :-\

[attachimg=1]

 

[semenza]

Hi,

  I am not sure exactly how the warranty works in your country but it seems like it would be easy to get a replacement insert from Festool.

 

Seth

 

[ChuckM]

Asking for a replacement insert would be what I would do in such circumstances.

 

[HarveyWildes]

If it's sold as new, expect it to be delivered in new condition.

 

[NL-mikkla]

I would start using the tool, the moment you have a few hours in the tool you will never notice the cracks anymore.
To answer your question : yes you are  [big grin]

 

[JFelchlin]

Things like that can happen - But you paid for “NEW.
I’d definitely ask for a replacement insert.
The Systainer is part of the cost of the tool you paid for -
With the reasonable expectation that the tool and all its parts come undamaged.
It’s not about what others think. It’s about your satisfaction as the CUSTOMER.

 

[Cochese]

I'd ask for a replacement insert if the mood struck me a certain way. You'll forget about it in five minutes using the tool.

 

[threesixright]

Thanks all for the response! (thx. mod for moving it into correct folder!)

I ordered multiple tools. Of which one I guess was a showroom model (ROTEX 125). I had some scratches and the power cable had different zip ties. Not happy with that, so I checked all the other stuff and then you notice these details I think  :-[

Now it will get scratched, thats clear. But you expect it to be new so... And, I was curious if I would be the only one that starts to nag about it

 

[AlexThePalex]

yes you are  [big grin]

Maybe it's our Dutch mentality but I completely concur, I wouldn't give a second thought about such a crack and start using the tool, it's not a museum piece but a moneymaker, and after a few months I would have added a couple of cracks on my own.

 

[threesixright]

yes you are  [big grin]

Maybe it's our Dutch mentality but I completely concur, I wouldn't give a second thought about such a crack and start using the tool, it's not a museum piece but a moneymaker, and after a few months I would have added a couple of cracks on my own.

I'm Dutch  [scared]  [eek] [tongue]

I actually really agree, it not for no reason to ask here. Its just a bit of disappointment that it slipped through there Q&A. I expected better...

 

[GoingMyWay]

I figured the insert might have been damaged during shipment - either when it was shipped to you or when it was shipped to the dealer (in case you bought it in person).

I personally probably wouldn't make a big deal about it, but that may depend on the mood I was in when I noticed.  I am kind of fearful of damaging or scratching a new product that I've bought.  That is one of the reasons why I like buying reconditioned Festool - there are usually already some preexisting cosmetic scratches or wear marks so I don't have to feel bad about using the tool.

 

[ChuckM]

Snipe

I'm Dutch  [scared]  [eek] [tongue]

I actually really agree, it not for no reason to ask here. Its just a bit of disappointment that it slipped through there Q&A. I expected better...

Can't speak for the Dutch as I am Canadian. But I know when I resell my tools, some of my potential Kijiji buyers could be picky about small things. I sold my TS75 not too long ago, and the buyer who paid top dollars for my saw wanted the original manual, not a printed PDF. He examined not only the saw but also the systainer, and went through all the little things such as the wrench (original?) and the plunge stop.

Each person's requirements are different and not all buyers are the same. I want to sell my tools at their highest possible resale values whether it is Festool or not. My track record speaks for itself: I usually can recover 70% to 130% (partly because the tool prices had gone up over the years) of what I pay for, by paying attention to little things like inserts without cracks (things that I can boast to the buyer(s)), original stickers, etc.)

Why do I resell my tools? I regularly buy new, better toys (the best I could afford, hence Festool, Veritas, SawStop, etc.) and I need to sell my old ones (still in pristine or excellent working conditions) to make room for my shop. I also hate to see very good and functional tools sitting idle, collecting dust.

When I buy a new car which will probably get dented on the doors in a month or two, I will expect a dent-free/scratch-free delivery.

 

[Gregor]

To answer your question : yes you are  [big grin]

And, IMHO, rightfully so as you paid for it - it's called Service all included and covers any defects not caused by you abusing the product.

 

[Peter_C]

I received my TS55 via UPS and the insert arrived damaged, along with the foam block on the top ripped off, yet it was pretty well packaged. Turns out my freight was involved in a train crash, which they clearly stated for a reason it was delayed.  Figured it was a shipping issue not a Festool issue so I never pursued it. Yes I would still like a new insert, but I don't expect Festool to pay for it.

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[sancho57]

[member=65767]threesixright[/member]

No youre not being nit picky.
You pay for a new product and expect a new product right.

Even though we know FT are not inexpensive but I would expect a new product with no damage matter what I bought even if it were $5.

The systainer and the insert are all part of the price of the product.

 

[sancho57]

[member=50292]Peter_C[/member]

I would call your FT dealer first even its Amazon. They should replace it. As I have already said the Systainer and Insert are all part of the price of the tool.

If the dealer wont help you then call Festool service.

I look at it like this, from the time the package leaves the dealer until its delivered and you take possession of the tool its their responsibility.

Once you take possession and something happens then it becomes a warranty issue.

 

[Peter_C]

[member=50292]Peter_C[/member]

I would call your FT dealer first even its Amazon. They should replace it. As I have already said the Systainer and Insert are all part of the price of the tool.

If the dealer wont help you then call Festool service.

I look at it like this, from the time the package leaves the dealer until its delivered and you take possession of the tool its their responsibility.

Once you take possession and something happens then it becomes a warranty issue.

It was Hartville Hardware through Amazon, but I guarantee it was damaged in shipping. That means taking it up with UPS. My experiences with UPS have been less than stellar and jeopardizing front door deliveries for a $15 insert is not worth it. Plus it was so long ago I forgot what year I bought the saw, but it was circa 2013.

My point was more that the damage done is often in shipping and you can not blame the manufacturer, nor the seller. Of course I would still like a new insert...

 

[ChuckM]

Interesting that your vendor/shipper liabilities were like that.

I have had different experiences with my online purchases (amazon.ca, ebay, Costco, bestbuy, subscriptions, local merchants, etc.). all delivery issues (damages or losses) had been handled between the vendors and the shipper (Fedex, UPS, Canada, overseas postal services, etc.) or the vendors' insurers after I reported my concerns to the vendors. I was not required to deal with any shippers directly.

 

[ElectricFeet]

When you buy goods, your contract is with the retailer, not the shipper. Your retailer can take it up with the shipper if they want to. But you should pursue the retailer for remedy. And any retailer that tells you to contact the shipper shouldn’t get any future orders—dealing with shipping issues and damage during shipping is part of the retailer’s cost of doing business.

 

[sancho57]

So up date? Didja contact the dealer?