Am I being a nitpicking jerk?

[threesixright]

So up date? Didja contact the dealer?

Yeah I opened a ticketed. Waiting for there response...(once I know more I updated you all).

Unfortunately there are more issues. Now I'm talking about it. Are all systainer machines supposed to come in there own carton box? There where some scratches on a brand new Rotex 125 (maybe display model...), smudged manual, missing service cards on all machines (is this something they still do?, I saw it on a youtube unboxing movie).

 

[threesixright]

My point was more that the damage done is often in shipping and you can not blame the manufacturer, nor the seller. Of course I would still like a new insert...

Well you hitting the nail on the hat I think. Thats also why I needed some reflection on this matter.

Your absolutely right. Often its a shipping issue. The other day I had some clamps coming in, 1 of 4 (allu frame was damaged on the back, twisted). And a new Phiher was sticking out of the box (luckily undamaged, damn there solid!  8) ). The previous one, never made it (via DHL, damaged and lost). These shipping guys don't give a crap  [eek], they keep throwing with (our) stuff (UPS in this case).

 

[mcooley]

Those plastic inserts are of inferior quality. But this is another reason why I like refurbished tools. They have already gone through the blemish phase and I feel less beholden to them not being perfect. Festool tools are never sealed in the store and so even if someone picked one up once it is possible for the handle or grip to have sawdust or a mark on it etc. Another reason why for me I prefer skipping this phase of buying their tools! At least the tools are still mostly reliable.

 

[Lbob131]

Yes. Your being a nit picking jerk.
The  tiny  crack has nothing to do with the tool.

 

[ChuckM]

Snipe.
These shipping guys don't give a crap  [eek], they keep throwing with (our) stuff (UPS in this case).

We all know that, don't we? That makes it even more important to choose whom we buy from (I choose those who take care of me when problems (shipping or not) arise.)

 

[Svar]

yes you are  [big grin]

Maybe it's our Dutch mentality but I completely concur, I wouldn't give a second thought about such a crack and start using the tool,

I'm not Dutch, but I agree.
In addition, frivolous returns like this aren't free. FT management is not paying for it from their wallets. The cost is ultimately spread to all the customers.

A good customer service will take care of such situation no questions asked. But I will be nice enough not to abuse the system. Otherwise, it will end up like L.L.Bean. They discontinued their legendary lifetime return guaranty due too many frivolous returns, i.e. customers abusing the policy.

 

[sancho57]

[member=15585]Svar[/member]

>>I'm not Dutch, but I agree.
In addition, frivolous returns like this aren't free. FT management is not paying for it from their wallets. The cost is ultimately spread to all the customers.

 

[Svar]

Festool should send/ charge back the cost to which ever company manufactured the insert for them. Thats how business is done.

Perhaps this is how it should work, but this is not how it DOES work in real world.

 

[sancho57]

that is egggsactly how it does work in the real world. With that being said, its up to the prime (FT) to decide to make a claim to its sub-supplier or shipper. The shipper prolly has some insurance or built in cost to cover such damage.

Either way the OP doesnt have to accept damaged product.

There are some suppliers who would knock off a few bucks to compensate the customer.

I dont think that is FT way of doing business though. But FT should make the customer happy ad give him what he paid for .

 

[ChuckM]

I agree abusing a vendor's return policy is a no-no, and the abused costs eventually are passed to every customer. However, the OP's issue clearly has nothing to do with abuse of any kind, unlike the situation found at L.L. Bean where some customers enjoyed the use of the products and then returned them. The OP is not returning a used product, but asking for a replacement insert which is a legitimate and justified request. He is not returning the whole purchase for a refund.

Of course, anyone in the OP's situation can choose not to file a claim for a replacement and that is totally fine too as long as they pay for their purchases. Here, OP is the payor for the damaged goods, not any one of us.

 

[sancho57]

went to my dealer today and had a chat with him about this issue he said things do get damaged being shipped in from Germany to Indiana then to the dealer or customer.

He said He goes through the Systainers and checks the products out when they come to ensure nothing is damaged. Then he showed a few things he found damaged.

Heres a photo of a guide rail that was damaged. I asked him If I could have it.

He said sure (the FT rep was there and gave me a funny look hehehehe)
so I came home and cut it using my Kapex and I now  instead of a bent 1400 guide rail, I have a 500mm and a 650mm guide rail