Any chance we will see the theft replacement service in the US?

[ShawnRussell]

http://www.festool.co.uk/Service/festool-Services/Pages/New-tool-in-the-event-of-theft.aspx

 

[Administrator_JSVN]

Shawn, thanks for the question and welcome to the forum. There's always a possibility that it might be offered at some point. Currently, there are no plans to do so in the near future.

 

[Holzhacker]

Never going to happen. Festool would lose their butt with that service over here.
It's one thing to lose a $200 big box store cordless drill combo pack out of your truck or a jobsite. It's a whole nother thing to lose a $600+ T15 with extra bits and stuff. I think thats one of Festools problems with gaining market share.
I spoke with my buddy recently that I bought the CXS for and asked him how its doing. He said fine, but he only uses it on high end secure jobsites because he doesn't want to lose it. He mostly does urban work.

[ Edited for typing around the word filter - Shane ]

 

[Kev]

I'd like to see it happen here in Australia.

I'd also like it if all of the thieves on the planet became honest citizens and worked for a living.

One of these is slightly more likely than the other ...

 

[BobKovacs]

Seeing how Festool would essentially be providing an insurance policy, it'd do nothing but raise the price of the tools- they're not going to fund the program out of profits.  I'd rather see the tool prices stay where they are, and let it be the responsibility of each owner to decide the level of insurance they need based on their business requirements.

 

[ShawnRussell]

I was wondering how the program worked and if it is only offered in the UK or across all of the EU. Are Festool prices in the UK higher than areas that do not offer the insurance program? But what I really want to know is why can I not order stuff that is non power based in the US.. grrr

 

[Alan m]

festools in the uk are cheaper than the rest of the eu. all of europe (uk and ireland do anyway)  have the new for stolen policy. it only applies to tools bought new from this january on

 

[Brice Burrell]

Seeing how Festool would essentially be providing an insurance policy, it'd do nothing but raise the price of the tools- they're not going to fund the program out of profits.   I'd rather see the tool prices stay where they are, and let it be the responsibility of each owner to decide the level of insurance they need based on their business requirements.

I agree completely.

 

[jmbfestool]

The policy was only introduced from January like Alan said and  no festool prices did not increase when the policy was introduced sooooooooo it must be coming out of their profits.  Unless they are going to just keep increasing the prices more and more to try and blend it in but like Alan said our prices are lower than other European countries

JMB

 

[ajones]

It costs nothing to provide this service there would be an increase in sales and the actual unit cost is negligible, the percentage of tools that will be stolen and reported in the correct manor in within the time frame required  will be points of one percent.

 

[AlexThePalex]

The policy was only introduced from January like Alan said and  no festool prices did not increase when the policy was introduced sooooooooo it must be coming out of their profits.  Unless they are going to just keep increasing the prices more and more to try and blend it in but like Alan said our prices are lower than other European countries

The service existed before that in mainland Europe already. And that service just got twice as expensive as it used to be 50 euros for a new tool and now it's 100 euros. On the other hand, they now introduced the 30 days money back guarantee. If you look at Festools price increases every year, you'll see that they increase more than just inflation correction. Last year the inflation on the euro was something like 2.2% but prices on a lot of Festools went up around 10%. For instance the Rotex 150, from €545 to €599. Nothing is ever for free. Only the sun.

 

[atomicmike]

I suspect the biggest obstacle to seeing that program here is that it is likely to be viewed by many states as an insurance policy, and each state regulates insurance differently. For many years, Apple was unable to sell extended warranties in certain states because those states treated extended warranties as insurance, and required them to be registered as an insurance company, plus meet all of the various regulatory requirements. As nice as theft replacement would be, I doubt we'll ever see it here.

Just my [2cents]

- Mike

 

[GhostFist]

stealing tools ranks pretty high on my "you are complete and total scum!" list. steal a tv and a person at least can continue to work, taking someone's means to make a living is a new level of low.

 

[ShawnRussell]

stealing tools ranks pretty high on my "you are complete and total scum!" list. steal a tv and a person at least can continue to work, taking someone's means to make a living is a new level of low.

I agree with you.. that is what started my thought process down this avenue.. I saw a 3 festool deal that was just too darn good in price.. looking back at it now, I should have asked for serial numbers and seen if I could have found out if they were the original owners.