Any free 2 day shipping?
- Thread starter southrider
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S
six-point socket
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Hi,
No, that would be Hermès. And they are fantastic, I love their stuff! 75% of my ties, pocket squares and some other mainly leather accessories I use come from them. They ship via FedEx if you order something online, and via UPS if you order by phone from one of the stores in Germany.
Hermes however is a logistics provider only, and the worst. A parcel shipped within Germany can take up to three days... Except if shipped from Amazon, then they get it to you within 24 hrs. For common customers they are just cheaper than DHL and others, but highly unreliable.
Kind regards,
Oliver
No, that would be Hermès. And they are fantastic, I love their stuff! 75% of my ties, pocket squares and some other mainly leather accessories I use come from them. They ship via FedEx if you order something online, and via UPS if you order by phone from one of the stores in Germany.
Hermes however is a logistics provider only, and the worst. A parcel shipped within Germany can take up to three days... Except if shipped from Amazon, then they get it to you within 24 hrs. For common customers they are just cheaper than DHL and others, but highly unreliable.
Kind regards,
Oliver
Cheese
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Well that's rather interesting Oliver. I ordered a watch bezel from Germany and it cost $30 to send it DHL. I received the bezel and because it was the wrong size, I need to return it. So far the costs to return the bezel are $122 from Fedex and $134 from UPS. What's up with that?
copcarcollector
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[member=44099]Cheese[/member] Sorry sort of off topic, but try the USPS. The rate should be much less than UPS/Fedex, though the time in transit may be longer.Cheese said:
Steve-Rice
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I honestly don't see the appeal of Amazon Prime. Paying $100 bucks a year does not equate to free shipping to me. In addition, there are many times when I look at items on Amazon and their Prime price is more expensive than other vendors on Amazon for the same item, even with shipping. I guess if you use Amazon's video streaming and/or other Prime services, perhaps you could justify $100 bucks a year, but to me it just doesn't make sense.
A very recent example was my purchase of a Klipsch sub woofer. Amazon's price was $60 more than New Egg's and New Egg has free shipping and my sub woofer was delivered in less than 24 hours after ordering. That would really tick me off if I had paid $100 to join Prime.
As far as Festool products are concerned, I buy everything from FestoolProducts.com (Tool Nut) and always get excellent service and actually "free" free 1 day shipping.
So, as far as I'm concerned Amazon does not always offer the best price or the best shipping. I'm willing to bet that over time, we'll see Amazon's prices continue to rise, just as the price of Prime membership has risen and the minimum for non-Prime free shipping has risen from$25 to $49.
A very recent example was my purchase of a Klipsch sub woofer. Amazon's price was $60 more than New Egg's and New Egg has free shipping and my sub woofer was delivered in less than 24 hours after ordering. That would really tick me off if I had paid $100 to join Prime.
As far as Festool products are concerned, I buy everything from FestoolProducts.com (Tool Nut) and always get excellent service and actually "free" free 1 day shipping.
So, as far as I'm concerned Amazon does not always offer the best price or the best shipping. I'm willing to bet that over time, we'll see Amazon's prices continue to rise, just as the price of Prime membership has risen and the minimum for non-Prime free shipping has risen from$25 to $49.
S
six-point socket
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Cheese said:
Hi Cheese,
I try to keep it as short and on topic as possible:
Short answer upfront: time frame = cost factor.
DHL Germany = German Post = most reasonable way to ship not urgent parcels and regular mail for anyone living/operating from Germany to anywhere. Some do have contracts with DHL - they get rebates on shipping rates depending on shipping volume. International shipping usually takes at least a week, more likely 2.5 to 4 for the parcel to get to it's destination. Regular mail is mostly delivered within a week.
It's the same with USPS in the other direction. Ship a parcel, typical flat rate box, for reasonable cost and it will get here in between a week or 4. Sometimes it takes even longer (5 to 8 weeks) because we in Germany have to pay import duties on all parcels exceeding a value of 23,50 Euro. Up to 150,00 Euro it's just import tax, above 150,00 Euro additional customs duties are added. And if your parcel gets caught up there, it's a painfully slow process. Especially worse starting around November to end of January. BUT, believe it or not - these can still end up on a ship and take 4 weeks alone to cross the big pond. I have received parcels with a sticker from our equivalent of the CBP at "Hamburg Harbour City" - couldn't believe my eyes.
DHL Express and also German Post offer express services - at more cost but with much faster deliveries and depending on chosen options and surcharges they do the customs process for you.
DHL Express can be compared to UPS/FedEx. Their slowest/cheapest fares (which for customers without contract is typically what you were quoted - 100 to 130 USD) will get your parcel to almost any destination in 5 days, they can do the whole customs process for you (at a service surcharge of a couple of bucks).
So I don't know who you are dealing with and at what terms. But if you need that bezel (value?) to make it back to Germany fast & secure for a refund go with FedEX/UPS/DHL Express. If it's not time sensitive/ not a "costly" bezel, use a trackable shipping option with USPS. IMHO. (from years of experience with international shipping)
Oh, and maybe talk to the dealer if you need to include any forms for customs, or if he is going to take care of that on his own...
I mostly choose the carrier and service options depending on parcel value.
Kind regards,
Oliver
southrider
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To clear things up I am about 40 miles north of New Orleans. Sales tax is high, shipping is slow, and we have very few dealers for MANY unique products. As I mentioned nearest Rockler or Woodcraft store is in Houston.
You are parsing hairs arguing about the definition of Amazon Prime. I don't care one bit if it is "expedited" or shipped from a close warehouse. It gets here 2 days after I order it.
And I don't appreciate the slur about immediate gratification. Some things can come in due time. Some things are needed in a hurry - like when old tools go down in the middle of a job.
As to the yearly fee - if all you are ordering is a few tools a year your argument would make sense. I buy many hard to find small items from Amazon on a regular basis. The membership fee pales in comparison to shipping and/or sales tax on an annual basis.
If I were a retailer Amazon would scare me too, but I am a consumer, and I will continue to buy from whichever source works for MY needs. Sometimes that is the little guy who specializes in a niche, some times it is the high volume source with the best price or delivery.
This week I replaced a flooded portable table saw with an mft and ts55, and bought it from a member here. It took 3 days for the 55, while UPS sent the mft across the country and back, and I am still waiting 10 days later. That could have happened to any shipper.
After getting the saw I realized the track wouldn't cut my flooring & ordered another longer track and some clamps from Amazon and had them in 2 days.
Again - whether it makes economic sense for a dealer to offer cheaper "expedited" shipping is a decision for them. All I did was ask the question, and pretty much got my answer. Some participate on smaller items, some don't at all.
It's not all or nothing. Some of Y'all need to lighten up a bit.
I appreciate the forum and the opportunity to ask such questions.
You are parsing hairs arguing about the definition of Amazon Prime. I don't care one bit if it is "expedited" or shipped from a close warehouse. It gets here 2 days after I order it.
And I don't appreciate the slur about immediate gratification. Some things can come in due time. Some things are needed in a hurry - like when old tools go down in the middle of a job.
As to the yearly fee - if all you are ordering is a few tools a year your argument would make sense. I buy many hard to find small items from Amazon on a regular basis. The membership fee pales in comparison to shipping and/or sales tax on an annual basis.
If I were a retailer Amazon would scare me too, but I am a consumer, and I will continue to buy from whichever source works for MY needs. Sometimes that is the little guy who specializes in a niche, some times it is the high volume source with the best price or delivery.
This week I replaced a flooded portable table saw with an mft and ts55, and bought it from a member here. It took 3 days for the 55, while UPS sent the mft across the country and back, and I am still waiting 10 days later. That could have happened to any shipper.
After getting the saw I realized the track wouldn't cut my flooring & ordered another longer track and some clamps from Amazon and had them in 2 days.
Again - whether it makes economic sense for a dealer to offer cheaper "expedited" shipping is a decision for them. All I did was ask the question, and pretty much got my answer. Some participate on smaller items, some don't at all.
It's not all or nothing. Some of Y'all need to lighten up a bit.
I appreciate the forum and the opportunity to ask such questions.
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[member=42863]southrider[/member], apologies if you took what I said personally and as a slur. It was an observation on "society", as stated, not you. My comments were generalization on the topic of Amazon Prime. Again, sorry if you took it otherwise.
According to the UPS map, it's three days to you from our location with standard ground shipping, which is free. My point about Amazon Prime not being expedited is that, in all likelihood, the packages would be delivered within 2 days even if you didn't pay for prime. It's because of the location of their warehouse that it's two day delivery, not because you are receiving upgraded delivery service.
I'll say it again... very sorry if you took anything I said personally.
According to the UPS map, it's three days to you from our location with standard ground shipping, which is free. My point about Amazon Prime not being expedited is that, in all likelihood, the packages would be delivered within 2 days even if you didn't pay for prime. It's because of the location of their warehouse that it's two day delivery, not because you are receiving upgraded delivery service.
I'll say it again... very sorry if you took anything I said personally.
southrider
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Thanks Shane - re-reading my last post it looks stronger than I meant it.
Now I understand what you were trying to say - would be an interesting experiment to not renew prime for a while to see how things arrive.
FYI - it was Y'all I ordered the mft & 55 from. 2 of 3 boxes arrived in 3 days. When I called UPS they said one box missed the truck in New Jersey, and would be a day late. When I checked the next day tracking showed it in Calif. Calling again to see what they could do - was told nothing as it was on a train.
Your guys did a great job of followup with me (even before knowing about the UPS fiasco), and have also shipped a replacement missing rail connector.
Now I understand what you were trying to say - would be an interesting experiment to not renew prime for a while to see how things arrive.
FYI - it was Y'all I ordered the mft & 55 from. 2 of 3 boxes arrived in 3 days. When I called UPS they said one box missed the truck in New Jersey, and would be a day late. When I checked the next day tracking showed it in Calif. Calling again to see what they could do - was told nothing as it was on a train.
Your guys did a great job of followup with me (even before knowing about the UPS fiasco), and have also shipped a replacement missing rail connector.
Steve-Rice
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[member=48572]Shane Holland[/member], I ordered a Rotex 150 from Tool Nut around 5 PM on Wednesday 6/22, and it was shipped Thursday morning 6/23, but instead of your typical next day UPS delivery, my order was shipped 2 day priority mail with USPS.
According to the map you posted on this thread (and the typical turnaround time I get from Tool Nut), I should have received my order in New Jersey sometime today, Friday 6/24, but instead it is not scheduled for delivery until tomorrow 6/25.
I'm not complaining, just curious: Why the change in shipping practice?
Thanks,
Steve
According to the map you posted on this thread (and the typical turnaround time I get from Tool Nut), I should have received my order in New Jersey sometime today, Friday 6/24, but instead it is not scheduled for delivery until tomorrow 6/25.
I'm not complaining, just curious: Why the change in shipping practice?
Thanks,
Steve
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Hey, Steve, thanks for letting me know about that. We have software that's supposed to help our warehouse team select the best delivery service based on a bunch of criteria. I guess in this particular instance, it did not provide you with the best delivery time compared to what you had received before. I've provided this information to my colleagues so we can evaluate if adjustments should be made.
BarnyardTim
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The problem I deal with in my area is that my local Festool dealer doesn't stock nearly enough inventory. They stock 0 dominos/accessories for the 700 xl, I went there to buy Rubin paper the other day and they only had 40, 60 & 80 grits. Left empty handed and had to come home and order online after fighting traffic, spending gas money and my time wasted. I try to support local, but they make it hard on themselves. Even if I inquire about ordering a tool/accessory from them I'm usually told "we will be placing an order in a few weeks", what you can't place an order now to make a sale? It's almost like I am inconveniencing them by asking them to sell me a product in a timely manner. Even calling to ask whether something is in stock is difficult, they don't know how to look anything Festool up by any other means than the part #. By the time I go online, usually to an online Festool dealer, and look up the # I might as well just order from them.
As to the Prime shipping, I think it's well worth the $100 cost if you buy on a regular basis. I would say we get 2-3 Amazon packages per week and all come free 2-day. I don't care if it comes by pony express or air, as long as it gets here in 2 days is all I care about. I ordered a Bosch 4310 CMS from Amazon a year or so ago for $350 and 2-day shipping free with Prime! The saw weighs close to 100lbs, not sure how they can not lose money on shipments like that
As to the Prime shipping, I think it's well worth the $100 cost if you buy on a regular basis. I would say we get 2-3 Amazon packages per week and all come free 2-day. I don't care if it comes by pony express or air, as long as it gets here in 2 days is all I care about. I ordered a Bosch 4310 CMS from Amazon a year or so ago for $350 and 2-day shipping free with Prime! The saw weighs close to 100lbs, not sure how they can not lose money on shipments like that
Steve-Rice
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[member=48572]Shane Holland[/member], Thanks, Shane.
Much appreciated,
Steve
Much appreciated,
Steve
Cheese
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Many thanks to
[member=18038]copcarcollector[/member] and @six-point socket
The very same package that Fed Ex wanted $122 and UPS wanted $134 to send to Germany, USPS wants only $13. [eek] [eek]
However, because I wanted additional insurance, the package needs to go "Priority" and the price goes up to $45. This change of events is way [cool] .
[member=18038]copcarcollector[/member] and @six-point socket
The very same package that Fed Ex wanted $122 and UPS wanted $134 to send to Germany, USPS wants only $13. [eek] [eek]
However, because I wanted additional insurance, the package needs to go "Priority" and the price goes up to $45. This change of events is way [cool] .
For me, the issue of 2 day shipping isn't as big as predictability.
I just picked up an Ro150 last weekend, and my local dealer doesn't stock 10 packs of paper. Inspired by this thread, I thought I'd try one of the well-established online dealers, and ordered $75 worth of sandpaper for my new tool. To put that in context, I rarely sand unless I absolutely can't plane it, and doubt I've gone through $75 worth of paper in the past two years. I expected my order would be handled on Monday and hopefully get to me by Wednesday or Thursday.
Instead, it shipped yesterday, is just getting in the carrier's hands today and it's only part of the order that I placed. No communication about whether something was back ordered, and nothing up front on the website. So it won't arrive until Friday, and it won't be arriving as a complete order.
Since I needed it by Thursday evening, I'm now in the position of ordering from Amazon and having it shipped directly to where I'm headed on Friday.
I'm disappointed about this. I'm sure that it doesn't reflect everyone's experience with this dealer, but in this case I'm questioning whether I could realistically depend on this dealer for future transactions if they are time sensitive. I'm wondering why there was no communication about items being out of stock. I wouldn't write off someone based on a single experience, but I'm also less inclined to use them in the future if I'm on a schedule.
I just picked up an Ro150 last weekend, and my local dealer doesn't stock 10 packs of paper. Inspired by this thread, I thought I'd try one of the well-established online dealers, and ordered $75 worth of sandpaper for my new tool. To put that in context, I rarely sand unless I absolutely can't plane it, and doubt I've gone through $75 worth of paper in the past two years. I expected my order would be handled on Monday and hopefully get to me by Wednesday or Thursday.
Instead, it shipped yesterday, is just getting in the carrier's hands today and it's only part of the order that I placed. No communication about whether something was back ordered, and nothing up front on the website. So it won't arrive until Friday, and it won't be arriving as a complete order.
Since I needed it by Thursday evening, I'm now in the position of ordering from Amazon and having it shipped directly to where I'm headed on Friday.
I'm disappointed about this. I'm sure that it doesn't reflect everyone's experience with this dealer, but in this case I'm questioning whether I could realistically depend on this dealer for future transactions if they are time sensitive. I'm wondering why there was no communication about items being out of stock. I wouldn't write off someone based on a single experience, but I'm also less inclined to use them in the future if I'm on a schedule.
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